| Functionality | 2 <p>Gusto's ATS comes with its HRIS and its functionality is very basic. It lacks the ability to customize interview stages, parse CVs, schedule interviews, set pre-screening questions, create assessments, or set up an employee referral program. It also can't generate reports on time-in-stage and other key metrics.</p><p>However, it does allow multi-posting of job ads to 100+ job boards for free. </p> | 8 <p>JazzHR offers a suit of functionality at covers almost any need that a SMB could have throughout their hiring process. Most notably, a career site builders, LinkedIn chrome extensions, background check integrations, CV parser, interview kits and scorecards. However, for large firms who want a more all encompassing ATS, JazzHR's the lack of native features like HRIS can make it could make it less attractive than a more heavyweight ATS.</p> |
| Ease of Use | 8 <p>Gusto's ATS is very simple and straightforward to use, largely due to its limited functionality. An average startup employee should require less than 30 minutes to master all the key functionalities of the product independently.</p> | 7 <p><span style="color: rgb(0, 0, 0);">JazzHR is generally intuitive and easy to use. With a few exceptions, JazzHR's functionalities are easy to find, thus, we estimate an average start-up employee would require around half a day and some guidance to master all the key functionalities of the product. </span></p> |
| Look and feel | 5 <p>We find Gusto's interface colourful and visually acceptable. However, it suffers from slow page load times (3+ seconds), especially when generating reports.</p> | 4 <p>JazzHR's software has a dated, tried and, at times, childish look. It lacks a modern and sleek feel, but nonetheless its UI architecture is well-structured reducing the time spent looking for particular functionalities.</p><p>JazzHR's are generally fast with each pages taking ~ 1 second to load.</p> |
| Customisability | 2 <p>Gusto's ATS has very limited customisability. Users cannot customize the interview pipeline at all, being stuck with 3 default stages.</p><p>Customization on the public-facing careers page is also very limited, allowing only changes to the company logo and "about us" description. </p> | 8 <p>JazzHR has strong customisability. Application forms, job adverts, interview kits, scorecards and automated emails all have impressive levels of customisation. However, the branded career page offers only minimal cosmetic and functional customisation. It must be noted, though, that through integrations with Vizi and Recruiter.com career pages become far more customisable.</p> |
| Ease of Setup | 6 <p>Gusto doesn't offer a free trial and requires speaking to sales before making a purchase. However, the ATS is very simple to use due to its limited functionality. Basic setup takes <10mins and fully customizing the platform takes approximately 1 business day.</p> | 8 <p>JazzHR offers a free trial and doesn't require speaking to sales to make a purchase after trying the free trial. It takes <30mins to complete basic setup and fully customizing key features takes <1week.</p> |
| Customer Support | 8 <p>Gusto offers in-app support during US business hours with live human agents. From our experience, Gusto's support team have consistently offered fast and effective support for solving complex problems.</p> | 8 <p>JazzHR has fabulous customer services. Personalised Q&A (available in-app) and live chat with friendly, human agents are available, offering detailed and fast responses (within minutes during work hours).</p><p>Similarly, JazzHR offers a extensive collection of self-service materials - both 'how to' articles and videos. These cover nearly all functionalities and you can be sure that if you get stuck within JazzHR, these materials have got you covered!</p> |
| Integratability | 6 <p>Despite having almost 200 pre-built integrations with most relevant products across most categories, it is crucially lacking any integrations with candidate assessment and video interview tools. It does have an API for custom integrations.</p> | 8 <p>JazzHR has covered all bases when it comes to integrations. Candidate assessments, background checks, HRIS and video interview integrations are all offered. Alongside this, JazzHD's allows users to build custom integrations where necessary through API.</p> |
| Ease of Migration | 2 <p>There doesn't seem to be a way to easily export candidate data via self-serve from Gusto's ATS. However, you may be able to do so via its API.</p> | 9 <p>JazzHR makes it easy to export reports. For both key data (time to hire, conversion rates, volume in stage etc.) and custom data exports are available self-serve to a CVS file. (<span style="color: rgb(81, 82, 82); background-color: rgb(255, 255, 255);">You can also schedule reports to automatically send to someone's email (on a specified date) to streamline information delivery).</span></p><p>JazzHR also integrates with third parties like HRIS (e.g. BambooHR) or payroll software, allowing you to export data seamlessly to these other software.</p> |
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