| Functionality | 9 <p>HiBob offers all the functionality most SMBs will need.</p><p>Besides core HR features like storing employee information and managing time off, HiBob also allows you to recruit applicants via a native ATS, run payroll for UK employees, set goals/ OKRs, run performance and compensation reviews and more.</p><p>The only functionality we find missing is the ability to manage employees' hardware and software access.</p> | 10 <p>Rippling offers unmatched functionality compared to other HRIS platforms we tested. You can manage almost any employee-related tasks within one platform. Besides core HRIS features such as storing employee information, managing time off and employee engagement, Rippling also comes with a native recruiting module, payroll, app and device management, advanced automation and more.</p> |
| Ease of Use | 6 <p>Due to HiBob's extensive customisability, it will take significant time for teams to set up the platform and up skill themselves. Besides that, HiBob is a straightforward platform that is generally easy to navigate and use.</p> | 6 <p>With Rippling's rich functionality comes a complexity that requires time and effort to master. It will require a few days for an average SMB to master key modules of the product. Beyond the initial learning curve, key workflows on Rippling are generally quite intuitive.</p> |
| Look and feel | 6 <p>HiBob has a colourful, vibrant layout that is visually acceptable with fast page loading times.</p> | 6 <p>We find Rippling's interface sleek and modern, with fast page load times.</p> |
| Customisability | 9 <p>Many aspects of HiBob is highly customisable, which is helpful for larger teams with complex workflows/ structures.</p><p>You are able to customise data fields, employee groups, set up complex approval chains and even highly customised leave policies that allow you to adjust the decimal places an individual's time-off balance should be rounded off to.</p> | 9 <p>Rippling is one of the most customisable HRIS we have come across. You are able to customise data fields, employee groups, set up complex approval chains and even highly customised workflows based on things as granular as an employee's response to a survey question or days after onboarding.</p> |
| Ease of Setup | 3 <p>HiBob does not offer a free trial and requires speaking to sales before purchasing. Fully customizing and setting up the platform takes >1week and will likely need assistance from an expert.</p> | 3 <p>Rippling does not offer a free trial and requires speaking to sales before making a purchase. Fully customizing and setting up the platform takes >1week and will likely require assistance from an expert.</p> |
| Customer Support | 6 <p>HiBob allows you to contact support by creating a support ticket in-app. Users we've interview mention that support (in-app and via their customer success manager) is of decent quality.</p> | 4 <p>We've found Rippling’s customer support to be poor.</p><p>Navigating their AI chatbot just to reach a human agent is a frustrating experience. On top of that, their account managers often come across as overly sales-focused, making it feel like their main goal is to upsell rather than assist. This sentiment is echoed by many customers we’ve spoken to. Rippling doesn’t allow you to self-demo the product before committing to their minimum 1-year contract, which feels both overly aggressive and unhelpful.</p> |
| Integratability | 8 <p>HiBob has 110+ pre-built integrations with most relevant products across most categories, such as ATS, payroll and accounting. However, it is yet to add integrations with newer leading providers, such as Lattice for Performance Management, and Ben and Goody for Benefits management. It does offer an API for custom integrations.</p> | 10 <p>Rippling offers one the richest integrations ecosystem out of all HRIS's with over 500 integrations with HR, finance and IT products. It also has an API for your custom integrations.</p> |
| Ease of Migration | 8 <p><span style="color: rgb(9, 9, 11);">HiBob allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</span></p> | 8 <p>Rippling allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</p> |
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