| Functionality | 6 <p>Generally, Hive's functionality is strong where it is available, but many of its best features are only available on its most expensive plans. Hive's automation both in-app and across app stand out as incredibly strong. Time-tracking functionality is also very impressive - with quick ways to filter for availability, but, again, this is only available on their more expensive plans. For creative work and real-time collaboration - Hive isn't great. It lacks any real time collaboration tools and the ability to make internal documents.</p> | 8 <p>Smartsheet has all the functionality that companies will need - including some more sophisticated functions required only my large companies. Smartsheet offers: excellent portfolio management features, cell history, strong automation and some nifty team capacity reporting features.</p> |
| Ease of Use | 7 <p>Hive is easy to use - functions are well-labelled and the reasonable amount of customisation means that you never feel overwhelmed. The only exception to this is workflow automations across apps. As such, we expect a<span style="color: rgb(0, 0, 0);">n average start-up employee would require around half a day and minimal guidance to proficiently use all key functionalities of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">Processes are always easy to locate key info and processes are generally intuitive. </span></p> | 5 <p>Smartsheet is designed to function in a similar way to a spreadsheet. If you are comfortable using these or have used them before, learning your way around Smartsheet will be easier. However, even if this is the case, processes can be a bit fiddley compared to other project management tools. We estimate that average start-up employee and would require a few days and some guidance before being able to use the product fluently.</p><p><br></p><p>Key information and processes are generally easy to find but not always easy to perform.</p> |
| Look and feel | 6 <p>Hive is more colourful than some of its competitors with similar UIs and the general architecture of its UI is nicely layout. That being said hive is not visually anything special - it just does the job.</p> | 6 <p>Smartsheet lacks colour and is generally a bit plain to look at. That being said, the software is visually acceptable and for the most part has fast loading times (~1 second). When first creating a new project or workspace, loading times can be slower (upwards of 6 seconds) - but this is a one off occurrence.</p> |
| Customisability | 6 <p>Hive has some strong customisation features - unfortunately many of these are only available of its more expensive tiers. Customisations for automated workflows are strongest with conditional logic and plenty of action and trigger functions across many apps. Forums are also highly customisable with conditional logic again available, along with many answer types and the ability to turn responses of forms into tasks.</p> | 8 <p>Smartsheet has some very strong customisation features. The most impressive being their forms which are customisable in almost every way - from question type to, condition logic, to cosmetics etc. Automation is also nicely customisable with a vast array of action and trigger functions, as well as conditional logic available. Smartsheet could benefit from a few more task views - other similar project management tools offer far more!</p> |
| Ease of Setup | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> | 8 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take a day or two at most.</p> |
| Customer Support | 9 <p>Hive has great customer support personalised help is available both via email and on a live chat in app and responses are fast (<1 hour).</p><p><br></p><p>Self-serve materials also have great depth and quality. In particular, succinct video tutorials make discovering the platform a breeze.</p> | 6 <p>Personalised support is available via email and and in-app chat. The in-app chat feature is not something to rely on too much as responses are not always fast. Email agents are very accommodating, useful and fast (relies in less than 6 hours). </p><p><br></p><p>Self-serve materials are strong but not exceptional. They do not have 'how to's' for every feature. This is likely to drive traffic to their paid 'Smartsheet University' where they charge to teach you basic, intermediate and advanced functions in Smartsheet. </p> |
| Integratability | 8 <p>Hive has integrations with most third parties of interest. Most notably, the across-app automations are available with such a large varied of third parties that Hive seamlessly integrates within your project management ecosystem.</p><p><br></p><p>Hive also has an API which allows teams to build custom integrations if needed.</p> | 7 <p>Smartsheet offers integrations with most third-parties that companies will need. However, some notable exceptions are Notion, Github and Zendesk.</p><p><br></p><p>Smartsheet also offers can API that allows teams to build custom integrations where necessary.</p> |
| Ease of Migration | 6 <p>All reports can be exported to a pdf file. There is a large selection of self-serve analytics with great depth and quality (much of this is behind their most expensive tiers) but there are no custom reports.</p> | 8 <p>Key data and custom reports are available self-serve to export to a CSV file.</p> |
