| Functionality | 6 <p>Generally, Hive's functionality is strong where it is available, but many of its best features are only available on its most expensive plans. Hive's automation both in-app and across app stand out as incredibly strong. Time-tracking functionality is also very impressive - with quick ways to filter for availability, but, again, this is only available on their more expensive plans. For creative work and real-time collaboration - Hive isn't great. It lacks any real time collaboration tools and the ability to make internal documents.</p> | 6 <p>Teamwork offer most functionalities that SMBs will require but lacks some more sophistic customisation features useful to larger businesses.</p><p><span style="background-color: rgba(245, 245, 245, 0.5); color: rgb(55, 65, 81);">Teamwork has rich functionality natively. Most notably, strong automation, customizable forms, time-tracking (with approval capabilities), excellent reporting and analytics, and even invoice creation. These features mean teams do not have to reply much on external integrations to reduce friction and enhance productivity.</span></p><p><br></p><p>However, some key features are missing. Chief amongst these are the lack of document creation features and missing project view options. Documents can only be imported for your device - so no customisation and no document templates. All of this work must be done externally, which is particularly painful when it comes to editing documents and sending them back to others. Only 4 project views are available - a timeline view would be useful to view task deadlines concurrently.</p> |
| Ease of Use | 7 <p>Hive is easy to use - functions are well-labelled and the reasonable amount of customisation means that you never feel overwhelmed. The only exception to this is workflow automations across apps. As such, we expect a<span style="color: rgb(0, 0, 0);">n average start-up employee would require around half a day and minimal guidance to proficiently use all key functionalities of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">Processes are always easy to locate key info and processes are generally intuitive. </span></p> | 7 <p>Teamwork is generally easy to use. Some more complex features (e.g. creating an invoice) are harder to find but these are minimal and the demo videos and self service materials are supplement your learning very well.</p><p><span style="color: rgb(0, 0, 0);">We estimate that an average start-up employee would require around 1 day and some guidance to proficiently use all key features of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">It is easy to locate key info and processes are generally intuitive (especially given that so much of the UI works with drag and drop). Some views and features are often hidden in 'more' tabs which could be displayed more effectively. e.g. The Gantt view of task management.</span></p> |
| Look and feel | 6 <p>Hive is more colourful than some of its competitors with similar UIs and the general architecture of its UI is nicely layout. That being said hive is not visually anything special - it just does the job.</p> | 6 <p>Teamwork is visually acceptable and geared more towards functionality. The lack of colour makes the UI plain and feel monotone. </p><p><br></p><p><br></p><p>The loading times are generally fast (~1 second), however some functions (like generating dashboards take slightly longer (~2.5 seconds).</p> |
| Customisability | 6 <p>Hive has some strong customisation features - unfortunately many of these are only available of its more expensive tiers. Customisations for automated workflows are strongest with conditional logic and plenty of action and trigger functions across many apps. Forums are also highly customisable with conditional logic again available, along with many answer types and the ability to turn responses of forms into tasks.</p> | 6 <p>Where Teamwork offers customisation, it is generally strong. However, it lacks some key customisations useful to businesses of all sizes.</p><p>Teamwork offers great workflow automation customisations. 'If then' logic and a large range of trigger and action functions mean that a vast array of automations are available to increase your team's efficiency. Custom reporting is also very strong with filtering options by custom tag allowing for very specific insights to be gained.</p><p><br></p><p>However, the lack of document customisation (as you cannot create documents) and only having for 4 task management views available will increase the friction and time spent on bureaucratic tasks like formatting documents or prioritizing between tasks.</p> |
| Ease of Setup | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates, especially for marketing. Full setup should take less than a day.</p> |
| Customer Support | 9 <p>Hive has great customer support personalised help is available both via email and on a live chat in app and responses are fast (<1 hour).</p><p><br></p><p>Self-serve materials also have great depth and quality. In particular, succinct video tutorials make discovering the platform a breeze.</p> | 8 <p>Personalised Q&A is available over email only. But agents are helpful and reply fast (<2 hours).</p><p><br></p><p><br></p><p><br></p><p>Excellent self-serve materials with strong depth and quality. Their demo videos and help section (available in app and online) are excellent if you trouble using or finding any key or advanced workflows.</p> |
| Integratability | 8 <p>Hive has integrations with most third parties of interest. Most notably, the across-app automations are available with such a large varied of third parties that Hive seamlessly integrates within your project management ecosystem.</p><p><br></p><p>Hive also has an API which allows teams to build custom integrations if needed.</p> | 8 <p>Teamwork's integrations are not exhaustive but still cover most integrations any SMB will need. These include some automation integrations through slack, Hubspot and others. Here you can set up automatic messages within these integrated software once and trigger has been completed within Teamwork.</p><p><br></p><p>Teamwork also has an API allowing teams to built their own custom integrations.</p> |
| Ease of Migration | 6 <p>All reports can be exported to a pdf file. There is a large selection of self-serve analytics with great depth and quality (much of this is behind their most expensive tiers) but there are no custom reports.</p> | 8 <p>Teamwork offers a large number of pre-built and custom reports which are all available for exporting mostly to pdf or CSV files. The number of reports available is extensive and the level of granularity retained when exporting is also impressive. This is in part due to Teamwork's excellent reporting of budgeting and profitability. Data visualisation tools (e.g. bar graphs and pie charts) can also all be exported.</p><p><br></p><p>Migrating to and from Teamwork from other project management tools is not possible.</p> |
