| Functionality | 6 <p>Generally, Hive's functionality is strong where it is available, but many of its best features are only available on its most expensive plans. Hive's automation both in-app and across app stand out as incredibly strong. Time-tracking functionality is also very impressive - with quick ways to filter for availability, but, again, this is only available on their more expensive plans. For creative work and real-time collaboration - Hive isn't great. It lacks any real time collaboration tools and the ability to make internal documents.</p> | 4 <p>As opposed to a project management tool, Trello is more of a "shared to-do list" which only offers basic task management features to manage simple projects. Trello doesn't have any built-in functionality to manage task dependencies, and inbuilt documentation section or any meaningful analytics.</p><p>However, you can layer on richer functionality via its rich marketplace of "power ups" plugins - usually at a premium.</p> |
| Ease of Use | 7 <p>Hive is easy to use - functions are well-labelled and the reasonable amount of customisation means that you never feel overwhelmed. The only exception to this is workflow automations across apps. As such, we expect a<span style="color: rgb(0, 0, 0);">n average start-up employee would require around half a day and minimal guidance to proficiently use all key functionalities of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">Processes are always easy to locate key info and processes are generally intuitive. </span></p> | 9 <p>Trello has an extremely approachable and intuitive UX. It should be easy and straightforward to implement for teams with any level of technical competency. The only more complex features Trello has are its power-ups and automations module. Besides that, it should take any SMB employee less than 30 minutes to feel comfortable with platform.</p> |
| Look and feel | 6 <p>Hive is more colourful than some of its competitors with similar UIs and the general architecture of its UI is nicely layout. That being said hive is not visually anything special - it just does the job.</p> | 8 <p>Trello offers a clean, visually appealing interface that is both functional and engaging. If you dislike Trello's default interface, you're able to personalise boards and cards with custom colours, images and stickers. Its page loads are also lightning fast (<1 second), which is refreshing compared to most project manage tools.</p> |
| Customisability | 6 <p>Hive has some strong customisation features - unfortunately many of these are only available of its more expensive tiers. Customisations for automated workflows are strongest with conditional logic and plenty of action and trigger functions across many apps. Forums are also highly customisable with conditional logic again available, along with many answer types and the ability to turn responses of forms into tasks.</p> | 4 <p>While Trello allows for some customisation e.g. switching between project views, adding custom fields - its inherent simplicity limits advanced customisability. There are simple things you can't customise e.g. which columns are shown on a table, filters are limited to a few default fields, which can be frustrating if you're trying to adapt Trello to your workflow.</p> |
| Ease of Setup | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates, including hundreds from the Trello community. Full setup should take less than a day.</p> |
| Customer Support | 9 <p>Hive has great customer support personalised help is available both via email and on a live chat in app and responses are fast (<1 hour).</p><p><br></p><p>Self-serve materials also have great depth and quality. In particular, succinct video tutorials make discovering the platform a breeze.</p> | 4 <p>Trello's support leaves much to be desired. Trello seems to push users towards self-service, such as to their documentation and community forums, which can be frustrating when you need immediate assistance. Even direct support from Atlassian can be hit-or-miss, especially for smaller customers not on premium support plans.</p> |
| Integratability | 8 <p>Hive has integrations with most third parties of interest. Most notably, the across-app automations are available with such a large varied of third parties that Hive seamlessly integrates within your project management ecosystem.</p><p><br></p><p>Hive also has an API which allows teams to build custom integrations if needed.</p> | 7 <p>Trello has a extremely vibrant marketplace with most relevant third-party integrations (Gmail, Slack, Mailchimp) and "Power-ups" - plugins that extend Trello's functionality e.g. creating forms, invoicing, managing task hierarchies.</p><p>It also has an API for custom integrations. However, note that on lower tier plans, there's a limit to the number of Power-Ups you can use per board, which limits the usefulness.</p> |
| Ease of Migration | 6 <p>All reports can be exported to a pdf file. There is a large selection of self-serve analytics with great depth and quality (much of this is behind their most expensive tiers) but there are no custom reports.</p> | 8 <p>Exporting key data out of Trello is relatively straightforward. You can simply export entire projects, with all your tasks, in JSON or CSV formats. However, note that not all data - such as comments, activity logs and attachments will transfer seamlessly. However, you can export other data via its API.</p> |
