| Functionality | 7 <p>By design, Humaans focuses on offering high-quality, core HR functionality, including storing employee information, managing time-off, tracking hours worked and workflow automation. It has recently added performance management, but still lacks other functionality such as surveys, payroll and software & device management.</p> | 5 <p>KiwiHR offers some of the basic functionality that most companies will need (such as storing employee information and documentation, and managing time-off), but lacks some other functionality that we see from competitors (e.g., performance management, surveys). When it comes to the functionality that KiwiHR does offer, we found that most of the time, these functions were largely basic offerings, lacking advanced features.</p> |
| Ease of Use | 10 <p>Humaans is highly intuitive and easy to use. Key workflows such as adding new hires, requesting time-off and automating workflows are very straightforward.</p><p>An average startup employee should require less than 30 minutes, independently, to use the product proficiently.</p> | 8 <p>Through our testing, we believe that an average SMB employee would require around half a day to become proficient at using KiwiHR. Most tasks and features are located in an intuitive location, and the clear and effective layout helps users to navigate between these sections.</p> |
| Look and feel | 10 <p>Humaans is one of the most visually stunning B2B platforms we've come across. Its uncluttered and modern user interface is a breath of fresh air. It also shines with blazingly fast page loads.</p> | 8 <p>KiwiHR has a very visually appealing user interface with acceptable load times (1< seconds).</p> |
| Customisability | 7 <p>You can customise most things on Humaans, from data fields, reports, leave policies, workflow templates and more.</p><p>However, it still lacks the deeper customisability offered by more mature HRIS (e.g. Rippling, Deel), such as creating more complex approval chains and customising the layout of the platform.</p> | 4 <p>KiwiHR offers basic customization options throughout the product. Users can add custom fields to employee profiles and set up sophisticated workflows for processes like onboarding/offboarding.</p><p>However, the software lacks the flexibility to customize workflows beyond preset parameters. Even when creating a report from scratch, users are restricted to working within predefined categories of data, limiting the platform's adaptability for more complex or unique business needs.</p> |
| Ease of Setup | 6 <p>Humaans does not offer a free trial and purchasing requires talking to sales. It takes <10mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform can be done within 1-2 business days. Customization and setup is simple enough to not require an expert and more complicated processes can be done with help from the help center.</p> | 10 <p>KiwiHR offers a free trial without needing to speak to sales. It takes <10 mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform takes 1-2 business days. Customization and setup is simple enough that you don't need an expert and any more complicated processes can be done with help from the help center.</p> |
| Customer Support | 9 <p><span style="color: rgb(9, 9, 11);">Humaans offers excellent in-app support and live chat with human agents. Our testers usually get a response within an hour, and have found the team to be friendly and open to feedback.</span></p> | 4 <p>We found KiwiHR's self-serve support website to be fairly barebones, but we did like the in-app AI chat. We found that it was able to answer all of our questions, but also provided recommendations of workarounds where a particular function was not possible (such as setting company-wide holidays). Failing this, however, the live customer support we found to be weak, with a response SLA of up to 2 days.</p> |
| Integratability | 6 <p>Humaans supports 40+ pre built integrations with most relevant 3rd party products in relevant categories, such as ATS, performance management, finance, benefits and more. It also has an API for custom integrations.</p> | 2 <p>While KiwiHR offers an open API for building custom integrations, its selection of pre-built integrations is incredibly limited. It doesn't integrate with many popular HR tools like QuickBooks (Accounting), Lattice (Performance Management), and Workable (ATS). Even connecting with Google/ Outlook Calendar requires you to enter a URL link. KiwiHR really only works for teams planning to use Tellent for all their HR needs i.e. Javelo for performance management, and Recruitee for recruiting.</p> |
| Ease of Migration | 8 <p><span style="color: rgb(9, 9, 11);">Exports of key data are available via self-serve, and most other data are available via self-serve or their API. </span></p> | 3 <p>KiwiHR offered a broad range of data that users are able to export themselves, and while it did not offer pre-built integrations with other apps to export data, it does provide an API for users to manually do this.</p> |
