| Functionality | 4 <p>It lacks many features, such as audio/video recording and automatic email drafting. This means you have to rely on the transcript for more detailed information if needed.</p> | 6 <p>Mostly only offers core AI notetaking functionality. Can record, transcribe meetings, has a mobile app, can upload your own audio/ video files for transcript. But can't record without a meeting bot, lacks analytics, lacks more customisability for meeting notes & other advanced AI functionality. AI chat functionality is surprisingly strong and accurate.</p> |
| Ease of Use | 3 <p>Jamie is clunky and lacks many quick-access features found in other AI notetakers, such as the ability to click on a point in the summary for more AI-generated detail or be directed to its source in the transcript. As a result, much of the editing for summary notes is manual, as summary regeneration is not possible.</p> | 7 <p>Key workflows such as recording meetings, inviting the bot to meetings is generally intuitive and straightforward. You can see action items assigned to you at a glance. There are some unmarked elements / icons over the web app which will take a bit of getting used to. Some flows, such as organising meeting notes, aren't as user-friendly as they can be.</p> |
| Look and feel | 2 <p>The design feels clunky and unintuitive. The dark mode UI lacks contrast, making it difficult to distinguish between elements. Navigation is confusing; for instance, clicking the chat button in the navigation bar prompts users to open the Jamie sidebar with a keyboard shortcut—what's the point of that? These kinds of things are common across the app.</p><p><br></p><p>The Meetings overview and the Decisions/Tasks/Participants sections feel cramped, with no option to open meetings on a separate page or view in full-screen mode.</p><p><br></p><p>The sidebar's theme is stuck on dark, even when the rest of the app is on light mode.</p><p><br></p><p>The sidebar itself lacks a close icon, forcing you to use keyboard shortcuts. Additionally, the persistent sidebar is annoying, as it stays above other apps and offers no quick-hide option. Overall, the interface needs significant improvement.</p> | 6 <p>Modern, clean and visually acceptable. Functional design, nothing spectacular. Page loads are acceptable (2-3 seconds).</p> |
| Customisability | 3 <p>Jamie offers limited customisability. You can create templates with custom sections for summary notes, but there's no guarantee they'll appear in the final summary. Beyond that, there’s little control over what Jamie generates.</p> | 4 <p>You can freely edit transcripts and most of the meeting notes. Annoyingly, you're unable to edit meeting summary - there's only an option to regenerate it. You're also unable to customise sections of meeting notes or bring your custom templates.</p> |
| Ease of Setup | 7 <p>Self-serve, no sales calls. No editable note templates, but template creation includes guided input boxes. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier integration or native workflow builder. Requires desktop app installation.</p> | 8 <p>Self-serve, no sales calls. No note templates. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier templates or native builder.</p> |
| Customer Support | 5 <p>There's a "Jamie Help Center" with some quick guides.</p> | 4 <p>Otter has an AI chatbot on their site. However, you'll have to submit a ticket to get in touch with support. When testing on the free tier, we found ourselves hanging for several days without a reply.</p> |
| Integratability | 1 <p>Only supports connecting to Google or Outlook calendars, nothing else.</p> | 3 <p>Otter.ai only offers a handful of integrations with the most popular 3rd party tools e.g. Slack, Google Docs, Salesforce, Pipedrive. It lacks any integrations with project management tools or applicant tracking system, It also lacks an API for custom integrations.</p> |
| Ease of Migration | 4 <p>You can copy and paste or share the summary notes and transcript via a link.</p> | 8 <p>You're able to download transcript, meeting summaries and audio in various formats. For transcripts, you can also include timestamp and speaker names.</p> |
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