| Functionality | 4 <p>Jotform is a good eSignature solution with excellent web forms, but its eSignature features are limited as they are separate. It supports payment collection and has a mobile app but isn’t ideal for large-scale sending—no bulk send and limited auto-fill. It lacks witness and in-person signing, and eSign reports are minimal, showing only document status. Security includes password protection and audit trails but lacks ID verification or KBA.</p> | 8 <p>SignNow is a solid eSignature solution with a few limitations on advanced features. You can’t edit and re-issue documents, and there’s no signer delegation. It also lacks advanced security like ID verification and knowledge-based authentication, but if passwords are enough, 2FA adds extra protection. The drag-and-drop builder is easy to use with highly customizable fields, and the reports dashboard tracks completion rates, making it easy to handle high document volumes, although advanced reporting isn't available.</p> |
| Ease of Use | 9 <p>For basic eSignature sharing and collection, Jotform offers a solid feature set, with its simplicity contributing to ease of use. It’s great for core eSignature needs but lacks advanced reporting, bulk sending, and e-witness or in-person signing, which may limit certain agreements. Despite these gaps, it remains exceptionally user-friendly.</p> | 7 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement make document creation faster. The builder supports custom fields, so you can reuse validation across documents. Bulk sending, auto-reminders, and auto-fill from integrations help speed up workflows. A file upload field means you don’t have to request documents separately, and SignNow lets you collect payments when you share documents. You can also edit and resend documents without voiding them, making corrections quick and simple.</p> |
| Look and feel | 6 <p>Jotform keeps things simple with a clean, modern interface and an intuitive drag-and-drop builder. The theme is well-designed, and there’s a handy preview of the email and document before signing while customizing the signing order. However, the UI has a somewhat playful, less formal design and feels overly simplified for eSignatures, as it’s part of a platform primarily built for web forms.</p> | 8 <p>SignNow keeps things simple—the interface is clean and modern, with everything right where you’d expect. The drag-and-drop builder is easy to use, and while it lacks advanced reporting, the simple reports view makes tracking document status quick. There’s also a handy preview of the email and document before signing while customizing the signing order.</p> |
| Customisability | 7 <p>Jotform handles basic e-signatures, but it's missing key advanced functionalities, including e-witnessing, meaning not all signing flows are covered. The absence of custom reports is a significant drawback, making it difficult to get detailed insights without API reliance. While the platform is simple overall, it's got decent control over branding options.</p> | 9 <p>SignNow is highly flexible, offering control over branding, field properties, signing order, and team permissions. Users can customize themes, use formula fields, custom fields, and conditional logic. Signing flows include in-person signing and e-witnessing, but API access is needed for deeper customization of signing sessions, view mode, and email notifications. However, custom permissions can’t be defined, limiting role customization. Still, it’s a strong choice for managing security and workflows in detail.</p> |
| Ease of Setup | 9 <p>Jotform offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up, while configuring reusable templates, security settings, and user roles may take a few hours.</p> | 6 <p>SignNow offers a free trial, and higher-tier plans are self-serve. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though HubSpot and PayPal require Zapier. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1–2 weeks.</p> |
| Customer Support | 9 <p>Jotform’s support team is available 24/7, and you can contact them by submitting a request, with an average response time of 2 hours and 30 minutes. They also have an extensive help center with guides, FAQs, and a community forum for troubleshooting.</p> | 9 <p>Support is available 24/7 via live chat or by submitting a request. They also offer phone support for corporate accounts. Users can access personalized Q&A through in-app chat, where friendly human agents provide helpful responses within minutes. The platform also offers self-serve support with high-depth, high-quality resources.</p> |
| Integratability | 8 <p>Jotform natively integrates with popular platforms like Salesforce, HubSpot, Pipedrive, and Slack. Microsoft Excel integration requires Zapier, which also enables access to thousands of additional integrations. An API is available for custom integrations and automation.</p> | 9 <p>SignNow natively integrates with popular platforms like Salesforce, Pipedrive, Google Drive, Dropbox, Stripe, Microsoft 365, and Slack. HubSpot and PayPal require Zapier, which also enables access to thousands of additional integrations. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 7 <p>Jotform offers multiple ways to export completed document data. Finished documents can be exported as PDFs with the audit trail. You can also download submission data in CSV format. Native integrations enable seamless data syncing, with API options for further customization.</p> | 9 <p>SignNow offers multiple ways to export completed document data. Finished documents can be exported as PDFs, with options to include history, attachments, and document ID on every page. Reports can be downloaded as CSV but only include basic fields like documents sent, pending, signed, average completion time, completion rate, signers, and templates. You can also send via fax, easily print, and export to the cloud with quick-access buttons. Native CRM integrations allow seamless data syncing, with additional API export options.</p> |
