| Functionality | 4 <p>June excels at what it does- which is taking event-driven and unique user data seamlessly into useable reports and insights. Limitations in other areas including replays, heatmaps, and more, are your trade-off. This limits its scope and established a focus area of how your B2B users are using the platform and how to retain these clients by identifying signs of churn.</p><p>One core feature to June is Feature Usage. This is oriented around tracking feature adoption and conversely, pain points and areas that users may be stuck on.</p> | 10 <p>PostHog's functionality range is the best on the market. It excels in richness in nearly every category from automatic event capture to heatmaps to session replay recordings.</p> |
| Ease of Use | 7 <p>June's strong suit is creating immediately usable events and reports from connected data sources. This is meant to be a solution for commercial oriented teams to have quality reporting at their fingertips minus the configuration process</p><p>We liked the immediately available reports in areas of key metrics relevant to firms looking to tackle user churn and customer retention across their B2B accounts.</p><p>In testing, we found it easy to use filters, create dashboards, edit events, and more in spite of the more deep and granular controls also available.</p> | 5 <p>PostHog’s web app can feel overwhelming due to the sheer number of controls and limited in-product guidance (e.g. tooltips or hints). Less experienced users often end up a bit lost. For example, on the Web Analytics tab, there are ~50 controls - most of which are undefined, and some (e.g. 'Paths' and 'Correlation Analysis') which even confused even fairly experienced users.</p><p>That said, inside specific areas - like session replays - controls and charts are much easier to use.</p> |
| Look and feel | 7 <p>June's interface is modern and enticing. We find it to be generally in line with the interfaces of other good modern sites. This was also a site that was easy to navigate in spite of its relatively more advanced granular control and customisation options.</p> | 7 <p>PostHog's design aesthetic is warm and quirky. Given the sheer breadth of functionality, they do a good job of presenting information clearly, though we would have preferred a touch more simplicity. When tested, pages and charts were extremely fast to load (<1s).</p> |
| Customisability | 8 <p>June has great customisation options available behind each of their key features.</p><p>In testing, we found a wealth of options for customising each dashboard tile including size, display type (graph, chart, etc), intervals, alert setup, object source, and even colour. This customisation was implemented all while maintaining a comparatively smooth setup process and clean user interface.</p><p>We also liked the ability to create powerful and straightforward custom filters, events, and audiences.</p> | 8 <p>PostHog is one of the most customizable tools on the market. Everything from reports, to custom metrics to self-hosting is possible with this tool.</p> |
| Ease of Setup | 4 <p>Possessing most of the typical onboarding workflows typical to product analytics suites, June does run a slightly more technical setup process. This might mean non-technical team members may struggle to integrate June themselves. Judging by their target clients and documentation, June assumes the usage and availability of developers for implementation.</p><p>In testing, we liked the demo data that could be viewed by a single toggle switch. This allows us to visualise and interact with a finished dashboard and data. Serving as a reference point, this demo data allowed us to learn how to configure the dash and data from a sandbox-style learning environment.</p> | 7 <p>PostHog offers a self-serve product with a very generous free tier. Additionally, it was one of the first products to pioneer automatic event capture, meaning it's pretty simple to get value from the product after installing a simple script. That being said, the onboarding process is very developer centric so is best suited to technical team members.</p> |
| Customer Support | 6 <p>Reaching customer support wasn't the easiest process, with a less visible help button in the bottom right corner the only way to quickly reach help resources. From this button, we found that we were immediately taken to an external help page that whilst it had decent resources, still was external and needing several clicks.</p><p>Chatting with support starts with querying an AI bot, which admittedly did give a good answer with suspected LLM/RAG integration. The option to speak with a human came up next and we got a banner that June typically replies within a day.</p> | 9 <p>As with the majority of tools in the space, the primary means for support will come from developer documentation. PostHog's docs are best in class. Additionally, thanks to a thriving open-source developer ecosystem, its forums are lively and a great way to get answers to technical questions in less than 24 hours.</p> |
| Integratability | 5 <p>June has integrations with several third party analytics suites and CRMs that put it at the middle of the pack when it comes to integrations. As a product with a relatively more nuanced and niche use-case, its data sources were limited to its web SDK, Segment, Freshpaint, and Rudderstack as well as importers from Amplitude and Mixpanel.</p><p>We did see the typical CRM integrations of HubSpot, Attio, and Salesforce amongst others like Stripe, Slack, and their own API.</p> | 10 <p>PostHog offers one of the widest arrays of integrations we've tested covering everything from data warehouses, to CRMs, to CDPs and even customer support tools. They also offer a great API through which you can interact with the product programatically.</p> |
| Ease of Migration | 5 <p>June has several export options generally in line with the average of the segment. Expected export types like CSVs, an API, and shareable dashboards via link were present, and we liked the ability to send graphs as a time-bound alert.</p><p>However, with its limited integrations, exporting June data can be a more manual process if not directly supported.</p> | 9 <p>PostHog offers self-serve export functionality within its web app. It also offers a very robust and well documented API through which you can interact with data from the product directly.</p> |
