| Functionality | 2 <p>Kaspr is best viewed as a LinkedIn centric lead generation tool. Unlike most of its competitors, it lacks a traditional database search interface for both individual contact or companies. Instead, the only way to prospect is via their Chrome extension which acts over LinkedIn, or by enriching a CSV of LinkedIn URLs. As such, many common features and filters are omitted entirely. Additionally, Kaspr does not provide any native outbound sequencing functionality, meaning that you'll need to pay separately for a dedicated outbound platform too.</p> | 4 <p><span style="color: rgb(0, 0, 0);">Seamless.AI is best viewed as a lead generation platform as opposed to a rounded lead generation platform. When it comes to prospect search, its database is one of the largest on the market and its prospecting interface covers all the basic filters you'd expect. However, adjacent features around email engagement are omitted entirely meaning that you will need to pay for dedicated outbound tools separately. However, Seamless.AI do provide a email/message personalisation AI feature which integrates nicely across the product.</span></p> |
| Ease of Use | 4 <p>Despite, Kaspr's limited feature set, its unusual interface means that it takes slightly longer to get acquainted with on first use. On average, it would take an SMB employee a few hours to become comfortable with its core features. Whilst the Chrome extension itself is intuitive once installed, being forced to install it as step one of the onboarding process felt overwhelming and confusing.</p> | 8 <p><span style="color: rgb(0, 0, 0);">Seamless.AI's relatively limited feature set means that its web app is relatively easy to navigate. Its prospecting interface is familiar, intuitive and well designed. It would take an average SMB employee less than 15 minutes to master its use. </span></p> |
| Look and feel | 4 <p>Kaspr's interface and design aesthetic is par amongst competitors. Whilst some pages are intuitive and well laid out (such as the leads list interface), others are overwhelming, cramped and confusing (such as the onboarding page). The design aesthetic feels a bit dated with excessive use of bright colours which feels distracting with extended use. However, when tested, we find page load times are fast and snappy.</p> | 7 <p><span style="color: rgb(0, 0, 0);">Seamless.AI's web app is simple and easy to navigate. It's design aesthetic is minimalist, clean and modern - something which is rare amongst products in the space. Additionally, when tested, we find it's search pages and other interfaces were generally fast to load.</span></p> |
| Customisability | 4 <p>Kaspr lacks many routes of customisability that are common amongst its competitors, such as the ability to create custom fields for leads or manage/assign territories to specific sales agents. However, you are able to create custom workflow automations and create targeted lists off the back of these automations.</p> | 4 <p><span style="color: rgb(0, 0, 0);">Seamless.AI offers only a handful of channels for customisation. Beyond the ability to create targeted lists, there is also the ability to create custom searches. Additionally, businesses can provide their AI with a description about their objectives which will be used when drafting email suggestions. However, we were disappointed to see some enterprise friendly features omitted, such as the ability to manage/assign regions to agents. </span></p> |
| Ease of Setup | 7 <p>Kaspr offers a self-serve free trial for their platform. When tested, we found the initial setup to be simple (taking <10 mins). However, we did find the setup process to have a moderate amount of friction as you are forced to immediately download their chrome extension in order to use the product.</p> | 8 <p>Seamless.AI offers a simple, self-serve free trial for their platform. When tested, we found the initial setup to be very simple (taking <5 mins). Additionally, the lack of any native email sequencing functionality means it doesn't take long to get the most out of the platform either.</p> |
| Customer Support | 7 <p>You can contact Kaspr's support agents via a live chat widget inside their web app. When tested, we find it extremely easy and quick to contact a real agent, often taking less than 2 minutes. Once contacted, support agents were responsive and helpful. Additionally, Kaspr offers a details help centre which is able to answer most basic questions.</p> | 3 <p>On Seamless.AI's Free and Basic plans, we were disappointed to find that there was no live chat option made available - this is a feature gated to higher plans only. Instead, the primary channel for customer support is via email. When tested, we find responses to take roughly 24 hours. Additionally, their help centre is hard to navigate and articles were often lacking in depth.</p> |
| Integratability | 4 <p>Kaspr provides a number of basic integrations with popular CRMs (Salesforce, Hubspot) and automation platforms (Zapier). However, it does not provide native integrations with common engagement platforms such as Outreach or Salesloft.</p><p>That being said, Kaspr does provide an API which you can use to directly enrich leads using their database.</p> | 4 <p><span style="color: rgb(0, 0, 0);">Seamless.AI provides a number of integrations with popular CRMs (Salesforce, Hubspot), email engagement platforms (Salesloft, Outreach) and automation platforms like Zapier. However, we would like to have seen an API which could be leveraged to interact with their database directly - this is something which is offered by most competitors. </span></p> |
| Ease of Migration | 5 <p>Kaspr offers self-serve export functionality within its web app.</p><p>Additionally, Kaspr offers a an API through which businesses are able to interact with their database directly. However, the documentation for the API was sparse and lacked detail.</p> | 5 <p>Seamless.AI provides self-serve export functionality within its web app. Additionally, you can integrate the tool with your CRM or sales engagement platform of choice to enrich data from those sources.</p> |
