| Functionality | 5 <p>KiwiHR offers some of the basic functionality that most companies will need (such as storing employee information and documentation, and managing time-off), but lacks some other functionality that we see from competitors (e.g., performance management, surveys). When it comes to the functionality that KiwiHR does offer, we found that most of the time, these functions were largely basic offerings, lacking advanced features.</p> | 10 <p>Rippling offers unmatched functionality compared to other HRIS platforms we tested. You can manage almost any employee-related tasks within one platform. Besides core HRIS features such as storing employee information, managing time off and employee engagement, Rippling also comes with a native recruiting module, payroll, app and device management, advanced automation and more.</p> |
| Ease of Use | 8 <p>Through our testing, we believe that an average SMB employee would require around half a day to become proficient at using KiwiHR. Most tasks and features are located in an intuitive location, and the clear and effective layout helps users to navigate between these sections.</p> | 6 <p>With Rippling's rich functionality comes a complexity that requires time and effort to master. It will require a few days for an average SMB to master key modules of the product. Beyond the initial learning curve, key workflows on Rippling are generally quite intuitive.</p> |
| Look and feel | 8 <p>KiwiHR has a very visually appealing user interface with acceptable load times (1< seconds).</p> | 6 <p>We find Rippling's interface sleek and modern, with fast page load times.</p> |
| Customisability | 4 <p>KiwiHR offers basic customization options throughout the product. Users can add custom fields to employee profiles and set up sophisticated workflows for processes like onboarding/offboarding.</p><p>However, the software lacks the flexibility to customize workflows beyond preset parameters. Even when creating a report from scratch, users are restricted to working within predefined categories of data, limiting the platform's adaptability for more complex or unique business needs.</p> | 9 <p>Rippling is one of the most customisable HRIS we have come across. You are able to customise data fields, employee groups, set up complex approval chains and even highly customised workflows based on things as granular as an employee's response to a survey question or days after onboarding.</p> |
| Ease of Setup | 10 <p>KiwiHR offers a free trial without needing to speak to sales. It takes <10 mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform takes 1-2 business days. Customization and setup is simple enough that you don't need an expert and any more complicated processes can be done with help from the help center.</p> | 3 <p>Rippling does not offer a free trial and requires speaking to sales before making a purchase. Fully customizing and setting up the platform takes >1week and will likely require assistance from an expert.</p> |
| Customer Support | 4 <p>We found KiwiHR's self-serve support website to be fairly barebones, but we did like the in-app AI chat. We found that it was able to answer all of our questions, but also provided recommendations of workarounds where a particular function was not possible (such as setting company-wide holidays). Failing this, however, the live customer support we found to be weak, with a response SLA of up to 2 days.</p> | 4 <p>We've found Rippling’s customer support to be poor.</p><p>Navigating their AI chatbot just to reach a human agent is a frustrating experience. On top of that, their account managers often come across as overly sales-focused, making it feel like their main goal is to upsell rather than assist. This sentiment is echoed by many customers we’ve spoken to. Rippling doesn’t allow you to self-demo the product before committing to their minimum 1-year contract, which feels both overly aggressive and unhelpful.</p> |
| Integratability | 2 <p>While KiwiHR offers an open API for building custom integrations, its selection of pre-built integrations is incredibly limited. It doesn't integrate with many popular HR tools like QuickBooks (Accounting), Lattice (Performance Management), and Workable (ATS). Even connecting with Google/ Outlook Calendar requires you to enter a URL link. KiwiHR really only works for teams planning to use Tellent for all their HR needs i.e. Javelo for performance management, and Recruitee for recruiting.</p> | 10 <p>Rippling offers one the richest integrations ecosystem out of all HRIS's with over 500 integrations with HR, finance and IT products. It also has an API for your custom integrations.</p> |
| Ease of Migration | 3 <p>KiwiHR offered a broad range of data that users are able to export themselves, and while it did not offer pre-built integrations with other apps to export data, it does provide an API for users to manually do this.</p> | 8 <p>Rippling allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</p> |
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