| Functionality | 8 <p>Klenty is very well-rounded tool. Not only does it offer support for more outbound channels than most competitors, but it also provides a strong native contact database too. Additionally, its AI features stood as some of the most thoughtful and well executed we've tested.</p> | 6 <p>Mixmax is not a rounded, all-in-one sales tool, but rather a fairly specialised engagement tool. As such it offers strong depth of functionality when it comes to core email, phone and LinkedIn outbound as well as related analytics. However, it lacks any kind of internal prospecting database and you'll need ot be using Salesforce to get the most out of some features (such as their analytics suite).</p> |
| Ease of Use | 6 <p>Klenty's core prospecting and sequence building interfaces are well designed, intuitive and simple to understand. That being said, some elements of the product took some getting used to due to the sheer breadth of features on offer. On average, it would take an SMB employee less than an hour to become accustomed to the tool.</p> | 4 <p>Mixmax's core sequence builder is simple and easy to configure, however, other interfaces lack this intuitiveness. When tested, we found its analytics dashboards to be confusing and difficult to set up as well as many core features to remain buried in settings (such as setting up the native mobile dialler). It would take an average SMB employee a few days to master its use.</p> |
| Look and feel | 6 <p>Klenty's web app is modern and slick. Most of its interfaces are well laid out and intuitive. We did notice some lag (~3s) when loading prospect searches, however, the rest of the product with smooth and snappy.</p> | 4 <p>Mixmax feels dated. Though its core interfaces are intuitive and well designed, the overall feel of the product is somewhat aged. Additionally, we found many pages to be sluggish to load, often taking over 2 seconds.</p> |
| Customisability | 6 <p>Klenty offers a fairly standard set of avenues to customize your experience with the product. The most obvious comes in the form of setting up custom templates for sequences. Additionally, you can set up custom workflows and automations throughout the tool. On top of that, we appreciated that you could save search filters in its prospecting database too.</p> | 6 <p>Mixmax offers a fairly standard set of options to customize your experience with the product. These include custom prompts for their AI, setting up custom phone numbers to use with their dialer, configuring email sending aliases as well as tweaking analytics dashboards.</p> |
| Ease of Setup | 7 <p>Unlike some of its larger competitors, Klenty offers a 14 day free trial on all of its plans. Additionally, users can sign up self-serve without having to go through a sales call. Once signed up, initial setup is slick and trivial and sped up thanks to comprehensive blueprint sequence templates too.</p> | 7 <p>Unlike many other specialised sales engagement platforms, Mixmax does offer a 14 day free trial for most of its plans. Initial setup is very straight forward, especially if you're using Gmail to power your emails, it's fairly trivial to setup. That being said, some features do require some time to configure, such as outbound sequences and analytics dashboards in particular.</p> |
| Customer Support | 8 <p>Klenty primarily offers support via a live chat widget inside its web app. When tested, we were able to get in contact with a real agent in <10 minutes. Once contacted, we generally found agents to be knowledgeable and helpful. Klenty also offers a well structured help centre too.</p> | 4 <p>Mixmax offers customer support via a live chat widget in their web app. On first interaction you'll be faced with an AI assistant, which when tested, we find to be particularly powerful and adept at answer questions. However, we did find it difficult to get a hold of a real agent, taking several days to receive a response.</p> |
| Integratability | 5 <p>Klenty offers integrations with popular CRMs (Hubspot, Salesforce, Pipedrive), common email providers (Gmail, Outlook) as well as automation platforms like Zapier. We would like to have seen native integrations with more external prospecting databases such as Apollo though.</p> | 6 <p>Mixmax offers native integrations with popular CRMs (Salesforce, HubSpot), email providers (Gmail) and automation platforms (Zapier). However, we would like to have seen native integrations with more prospecting databases beyond Seamless.</p> |
| Ease of Migration | 5 <p>Klenty offers self-serve export functionality for contacts and analytics data via its web app. Additionally, they also offer an API through which you can interact with the product programatically.</p> | 5 <p>Mixmax offers self-serve export functionality for sequence analytics data within its web app. It also offers an API through which you can programatically interact with Mixmax data such as exporting sequence analytics or updating contact information.</p> |
