| Functionality | 3 <p>At the core of it LeadFuze is simply a contacts database with standard filtering options based on location, company size and role. They have an AI powered sales assistant which allows you to add a certain amount of leads to your list on a daily basis but apart from this there's not much more which is exceptional about the tool overall.</p><p>You can't even natively send email sequences, you'd need to integrate with a third party and there aren't many buyer signal metrics.</p> | 7 <p>ZoomInfo is not a rounded lead generation tool. Instead its best viewed as a very powerful lead generation platform - its contact database is one of the largest and most accurate on the market and its intent data, filtering granularity and data richness is second to none. However, it lacks any kind of email sequencing functionality meaning you'll still need to pay separately for a dedicated CRM/engagement platform. It's worth noting, though, that you can still make phone calls directly from the platform.</p> |
| Ease of Use | 6 <p>Since it's quite a simple tool, the interface is intuitive and all the features/filtering options are visible and easy to find. The onboarding is not overwhelming and would take a user around 30 minutes to get familiar with the setup.</p> | 4 <p>ZoomInfo does not provide any kind of self-serve onboarding. Instead, it makes you jump through a series of video calls with sales agents just to trial the platform. Despite this, its search interfaces are familiar and intuitive to use. Additionally, profiles and company pages are well laid out, managing a vast amount of information well.</p><p>However, given the depth of functionality, some features were still not as intuitive as we'd like e.g. using its workflows automation feature. It would take an average SMB employee a full day to master the platforms use.</p> |
| Look and feel | 4 <p>Has a minimalistic design and is pretty neatly laid out. <span style="color: rgb(0, 0, 0);">However, the setup itself is a bit too simplistic as compared to other tools and could do with a more enriching user experience. </span></p> | 4 <p>ZoomInfo has recently given many of its interfaces a facelift (most notably its core prospecting views). It's design aesthetic is modern, well laid out and intuitive. When tested, we also find its searches were very fast to load (often <2s).</p><p>However, as a result of its depth of features, some screens remain clunky with features hidden in confusing places. Additionally, the 'home screen' is extremely cluttered and overwhelming.</p> |
| Customisability | 2 <p>It allows filtering through advanced search criteria allowing you to input keywords but apart from that you can't customise anything else like adding custom fields to contacts or sharing lists.</p> | 8 <p>ZoomInfo being an enterprise focused tool, is one of the most customisable products that we've tested in the sector. You can customise the layout of core screens such as the contacts and company tabs. You can also customise what columns are shown in search results when prospecting. Additionally, you're able to customise lead scoring algorithms, ICPs and much more to really tailor the setup to your needs.</p> |
| Ease of Setup | 5 <p>LeadFuze offers a self-serve free trial for their platform. When tested, we found the initial setup to be more complex than needed (taking >10 mins). However, the lack of any native email sequencing functionality means it doesn't take long to get the most out of the platform despite the initial friction.</p> | 1 <p>ZoomInfo is particularly difficult to get set up with. Frustratingly, they do not offer a self-serve option to try out the platform. Instead, you’ll need to trudge through two sales demos before you are able to access their trial and even a end of trial feedback call! Once access was granted, we found the platform simple to set up initially, however, there are a lot of details you’ll want to customise (such as personas etc.) let alone integrations with external platforms that can take a week to fully configure.</p> |
| Customer Support | 6 <p>There is an option which allows you to chat to the customer support team which may reply between 1-3 hours and has a pretty extensive knowledge base which you can search through and a sparsely populated user guide.</p> | 3 <p>When tested, ZoomInfo's primary method of support is via an account executive or sales agent. These agents, though helpful, often take over a day to respond and responses were often geared towards commercial goals rather than explicitly providing support. We were disappointed to see a lack of any kind of live chat widget embedded inside the web app. Additionally, ZoomInfo's help centre is one of the most overwhelming and hard to consume on the market.</p> |
| Integratability | 6 <p>Integrates with a bunch of useful tools like Zapier, salesforce, HubSpot and mailshake but mostly relies on these integrations for providing additional functionality which is sometimes already included in a lead generation tool, like email sequencing and adding contacts from linkedin.</p> | 9 <p>ZoomInfo offers one of the largest array of native integrations of any product we've tested in the sector. The range covers almost everything you can imagine from popular CRMs (Salesforce, HubSpot) to sales engagement platforms (Salesloft, Outreach) to automation platforms (Zapier). It also offers an API to enterprise customers who need to interact with their database directly.</p> |
| Ease of Migration | 5 <p>You can export lead data in multiple formats and integrates with popular CRM tools which enable direct data transfer without manual exports. However there's a size limitation on lists which can be exported based on the plan that you're on and has a credit based system where each lead export consumes credits and the system may hit the maximum volume of data exports for users on low-tier plans quite quickly.</p> | 7 <p>ZoomInfo provides self-serve export functionality directly within its web app which covers all relevant lists and data. It also lets you configure which pieces of data you'd like to export if choosing the CSV option. Additionally, it <span style="color: rgb(0, 0, 0);">also offers an API to enterprise customers who need to interact with their database directly.</span></p> |
