| Functionality | 6 <p>Lemlist is not your typical lead generation tool. Instead, it's core functionality is outbound sequencing and as part of that, there's a native prospecting tool built in. Though Lemlist's contact database is large (450M contacts) and the filters it provides are granular - we find it to be inaccurate and cumbersome to use. In many case, it failed to provide emails for our usual test searches. That being said, Lemlist's outbound functionality is well executed and feature rich.</p> | 3 <p><span style="color: rgb(0, 0, 0);">Uplead is best viewed as a simple, no-frills lead generation tool as opposed to a rounded lead generation platform. It's prospect and company searching functionality is rich and offers powerful filtering abilities wrapped in a familiar interface.</span></p><p><span style="color: rgb(0, 0, 0);">However, adjacent features around email engagement are omitted entirely meaning that you will need to pay for dedicated outbound tools separately. Additionally, you'll find no novel AI automation or email personalisation features that are quickly becoming normalised amongst competitors. </span></p> |
| Ease of Use | 3 <p>We find Lemlist's web app to be well laid out and intuitive to navigate. However, certain interfaces, such as the prospecting interface, are cumbersome to use. Additionally, list building interface was particularly buggy and confusing to use - often displaying error messages with no clear action for the user to resolve.</p> | 5 <p><span style="color: rgb(0, 0, 0);">Uplead's no-frills feature set means that its web app is relatively easy to navigate. Its prospecting interface is familiar when compared to competitors, however, some interfaces are clunky and cramped and often require a second look to find the data point/button you're hunting for. It would take an average SMB employee a few hours to master its use.</span></p> |
| Look and feel | 4 <p>Lemlist's design aesthetic is modern, clean and easy on the eyes. However, we noticed some elements of the UI were often positioned poorly or cut off by other components - for example, the inability to close toast messages was particularly annoying on many occasions.</p> | 2 <p><span style="color: rgb(0, 0, 0);">Uplead's design and UI feels dated. When tested, we find many pages to be overwhelming and confusingly laid out which made navigation difficult at times. Additionally, search pages were often slow to load (occasionally taking >5 seconds to load).</span></p> |
| Customisability | 5 <p><span style="color: rgb(0, 0, 0);">While Lemlist offers the ability to create custom lists, it lacks some customisability facets that larger businesses may find helpful. For example the ability to manage and assign territories to specific sales agents or score leads.</span></p> | 4 <p><span style="color: rgb(0, 0, 0);">While Uplead offers the ability to create custom lists, it lacks some customisability facets that larger businesses may find helpful. These include the ability to save and share custom searches with colleagues or to manage and assign territories to specific sales agents.</span></p> |
| Ease of Setup | 8 <p>Lemlist offers a simple, self-serve free trial for their platform. When tested, we found the initial setup to be simple (taking <10 mins). Additionally, connecting email addresses to their outbound platform was relatively trivial too - with a one click connect feature for popular providers like Google.</p> | 7 <p>Uplead offers a self-serve free trial for their platform (albeit a very limited one). When tested, we found the initial setup to be very simple (taking <5 mins). Additionally, the lack of any native email sequencing functionality means it doesn't take long to get the most out of the platform either.</p> |
| Customer Support | 7 <p><span style="color: rgb(0, 0, 0);">Lemlist's primary means for customer support is via a live chat widget within their web app. It was quick and simple to contact a real support agent (often <5 mins) and when tested, we find them to be helpful and about to troubleshoot technical questions often in the first response.</span></p> | 8 <p>You can contact Uplead's support agents via a live chat widget in their web app. When tested, we find it quick and simple to contact a real support agent (often <5 mins) and once contacted, we find them to be helpful and about to troubleshoot technical questions often in the first response.</p><p>Additionally, Uplead provides a help centre which should cover most basic support needs.</p> |
| Integratability | 5 <p><span style="color: rgb(0, 0, 0);">Lemlist provides a number of integrations with popular CRMs (Salesforce, Hubspot) and automation platforms like Zapier. Additionally, it offers an API through which users can interact with Lemlist's database directly. However, we were disappointed to see a lack of integrations with external sales engagement platforms such as Salesloft or Outreach.</span></p> | 6 <p><span style="color: rgb(0, 0, 0);">Uplead provides a number of native integrations with popular CRMs (Salesforce, Hubspot), sales engagement platforms (Outreach, Salesloft) and automation platforms like Zapier. Additionally, it offers an API through which users can interact with Uplead's database directly.</span></p> |
| Ease of Migration | 6 <p>Lemlist offers self-serve export functionality within its web app.</p><p>Additionally, Lemlist offers a well-documented API through which businesses are able to interact with their database directly.</p> | 6 <p>Uplead offers self-serve export functionality for both contacts and companies. Additionally, Uplead offers a well-documented API through which businesses are able to interact with their database directly.</p> |
