| Functionality | 7 <p>Loxo offers nearly all functionality that an SMB will need: email automation, a career site builder, CV parser, interview scorecards etc.) The most notable functions which is missing is candidate assessments which can incur the user extra costs should they wish to conduct such assessments.</p><p>AI sourcing features are particularly strong. New features now allow you to see why the AI has chosen to source a particular candidate.</p> | 9 <p>Ashby offers all functionality that most SMBs will need for hiring. In addition to core ATS features (track applicants over a pipeline, create job ad, Pinpoint also allows you to build fully automated workflows, highly customisable interview templates and scorecards, job requisition flows and more.</p><p>Only features missing are the ability to send email sequences to nurture talents, and any AI-powered features.</p> |
| Ease of Use | 8 <p><span style="color: rgb(0, 0, 0);">Loxo has a simple and easy-to-use interface. We estimate an average start-up employee would require around 2 hours minimal guidance to master all the key functionalities of the product.</span></p><p><span style="color: rgb(0, 0, 0);">Most functions and processes are easy to find and intuitive. Some more complex workflows can feel unnecessarily long-winded. For example, when adding custom questions to an application form, first a form must be created with all custom questions you wish to add and then this form can be added to your original application form. However, there are very few features like this.</span></p> | 7 <p>Because of the extensive customizability, there is a learning curve to determine where to set up different templates to assemble a complete hiring and interview pipeline. An average startup employee would require at least half a day and some guidance to master all the key functionalities.</p><p>But beyond the initial curve, Pinpoint is user-friendly and straightforward to navigate, with fully automated workflows saving significant time. The only quibble we have is a lack of Kanban view to view candidates on a visual pipeline.</p> |
| Look and feel | 8 <p>Loxo is not stunning but it is, visually, more than acceptable. </p><p>The loading times between pages are also fast (~1 second) creating a frictionless UX.</p> | 9 <p>Pinpoint's interface is beautiful and eye-catching with fast loading times, with a graphical design that makes it a joy to use. </p> |
| Customisability | 7 <p>Loxo offers most of the customisations than any SMB will need. These include: customisable scorecards, interview pipelines, application forms (with plenty of question types), custom reporting functions and customisable outreach campaigns. However, some of these customisations are particularly extensive. For example, there is not option to an overall score to a candidate via the scorecard functionality and the careers page only offers basic customisations.</p> | 9 <p>Pinpoint allows you to create highly tailored experiences for candidates and your hiring team.</p><p>You can customize the interview pipeline, careers site, email templates, scorecards, and interview kits to very granular levels e.g. assigning weights to different skills you're assessing for candidate scorecards.</p><p>You can even rearrange candidate widgets for personalized views.</p> |
| Ease of Setup | 9 <p>Loxo offers a free plan and purchasing doesn't require you to speak to sales. Completing basic setup takes <30mins and fully customizing key features takes approximately 1 business day.</p> | 4 <p>Pinpoint doesn't offer a free trial and requires speaking to sales before making a purchase due to their custom pricing model. Due to the extensive customizability the platform provides, completing basic setup would take 30-60mins. Fully customizing the platform takes approximately 1 week.</p> |
| Customer Support | 10 <p>Customer service as Loxo is exceptional. E<span style="color: rgb(0, 0, 0);">mail, phone and video support is all offered, as well as, dedicated onboarding and setup consultations. A personalised Q&A is available via in-app, live chat with friendly, human agents who offer helpful response within minutes during business hours. </span></p><p><br></p><p>The self-service materials also have great depth and quality. Loxo's knowledge base and training centre a offers videos and articles with step-by-step instructions about how to use specific functions, as well as, tips about best practices to maximise Loxo's capabilities.</p> | 8 <p>Pinpoint offers 24/7 (weekdays only) in-app support with live human agents. Our testers always get a response within a few minutes, and found the team to be friendly, helpful, and willing to go above and beyond. However, users we've interviewed have also complained that instead of being given meaningful time by their support team, they are only sent links to videos.</p> |
| Integratability | 6 <p>Loxo offers API that allows users to build desired integrations where necessary. However, they do not integrate with many third party hiring products. For example, they lack assessment software, background checks and HRIS integrations. Furthermore, some integrations are limited. For example, the integration with Zoom only allows you to click a 'join meeting' button. You cannot create or attend meetings through the Loxo UI.</p> | 8 <p>Pinpoint offers pre-built integrations with most relevant third-party tools SMBs will need, covering key areas like HRIS, assessments, background checks, e-sign tools, and video interviews. It also offers an API for custom integrations.</p> |
| Ease of Migration | 8 <p>Key data is available self-serve via the analytics dashboard. Custom metrics can be created and viewed on the same dashboard. This data can be exported to a CSV file self-serve.</p> | 8 <p>Exports of key data (candidate, job, employee data) are available via self-serve download to CSV. Most other data are available via API are on request. </p> |
