| Functionality | 4 <p>It has most of the core notetaker functionality but lacks key features like an in-app AI assistant. If your team doesn’t use Slack, you'll need to rely on custom templates and sections instead. Additionally, there’s no advanced filtering, so you're limited to keyword search.</p> | 6 <p>Mostly only offers core AI notetaking functionality. Can record, transcribe meetings, has a mobile app, can upload your own audio/ video files for transcript. But can't record without a meeting bot, lacks analytics, lacks more customisability for meeting notes & other advanced AI functionality. AI chat functionality is surprisingly strong and accurate.</p> |
| Ease of Use | 4 <p>The setup is quick and straightforward. However, if you'll be using AI summaries and notes frequently, you'll need to switch between Slack and the app, as it doesn’t have an in-built AI assistant. While custom templates can be created for summaries, you'll have to either regenerate the entire summary or copy/paste sections to add new ones from the AI assistant.</p> | 7 <p>Key workflows such as recording meetings, inviting the bot to meetings is generally intuitive and straightforward. You can see action items assigned to you at a glance. There are some unmarked elements / icons over the web app which will take a bit of getting used to. Some flows, such as organising meeting notes, aren't as user-friendly as they can be.</p> |
| Look and feel | 6 <p>The user interface is generally clean, and navigation is easy. However, the meeting view feels a bit overcrowded, not making optimal use of available space, and requires scrolling through the highlights section, which is small (though this can be adjusted with three layout options). The summary, insight, and context pages are basic and could be improved for better readability and organisation.</p> | 6 <p>Modern, clean and visually acceptable. Functional design, nothing spectacular. Page loads are acceptable (2-3 seconds).</p> |
| Customisability | 7 <p>MeetGeek offers excellent customisation for meeting notes, allowing you to create custom templates for summaries and set up KPIs with min-max values to capture insights during meetings. It also provides above-average control over which sections of the meeting notes are shared with participants, with options for internal, customer, or public views, as well as controls on whether the notes can be edited.</p><p><br></p><p>Additionally, there’s strong customisation of the bot, and email summaries can be tailored with your own branding and messages.</p> | 4 <p>You can freely edit transcripts and most of the meeting notes. Annoyingly, you're unable to edit meeting summary - there's only an option to regenerate it. You're also unable to customise sections of meeting notes or bring your custom templates.</p> |
| Ease of Setup | 7 <p>Self-serve, no sales calls. Comes with predefined KPIs and guided input boxes for note templates. Basic setup takes 10-15 minutes. Workflows require Zapier but lack a rich library of Zapier templates, taking 1-2 hours. Requires Chrome extension.</p> | 8 <p>Self-serve, no sales calls. No note templates. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier templates or native builder.</p> |
| Customer Support | 6 <p>Has a help centre and an AI-powered chatbot that answers questions about the platform, with an option to speak to a human agent during their business hours.</p> | 4 <p>Otter has an AI chatbot on their site. However, you'll have to submit a ticket to get in touch with support. When testing on the free tier, we found ourselves hanging for several days without a reply.</p> |
| Integratability | 7 <p>Integrates with most major software and features an in-built workflow creator, allowing you to automatically share meetings and highlights with an optional "name contains ____" filter to send them to your selected integration.</p> | 3 <p>Otter.ai only offers a handful of integrations with the most popular 3rd party tools e.g. Slack, Google Docs, Salesforce, Pipedrive. It lacks any integrations with project management tools or applicant tracking system, It also lacks an API for custom integrations.</p> |
| Ease of Migration | 6 <p>Meetings can be shared via email or link, with access controls on the link. Clips and highlights can also be created and shared.</p><p><br></p><p>Captions can be downloaded in .srt format, the transcript in .docx or .xlsx, and the video in .mp4 format.</p> | 8 <p>You're able to download transcript, meeting summaries and audio in various formats. For transcripts, you can also include timestamp and speaker names.</p> |
