| Functionality | 4 <p>It has most of the core notetaker functionality but lacks key features like an in-app AI assistant. If your team doesn’t use Slack, you'll need to rely on custom templates and sections instead. Additionally, there’s no advanced filtering, so you're limited to keyword search.</p> | 5 <p>Mostly offers core AI notetaking functionality: recording and transcribing meetings, uploading your own audio/video files for transcripts, but lacks a mobile app. It can't record without a meeting bot, lacks analytics, and its custom agents are still in early stages of development.</p> |
| Ease of Use | 4 <p>The setup is quick and straightforward. However, if you'll be using AI summaries and notes frequently, you'll need to switch between Slack and the app, as it doesn’t have an in-built AI assistant. While custom templates can be created for summaries, you'll have to either regenerate the entire summary or copy/paste sections to add new ones from the AI assistant.</p> | 7 <p>Key workflows, like recording meetings and inviting the bot, are intuitive and straightforward, with the Chrome extension providing added convenience. However, the "Invite" buttons in the web app can be confusing at first—one is for inviting the bot to meetings, and the other is for inviting users to the app.</p> |
| Look and feel | 6 <p>The user interface is generally clean, and navigation is easy. However, the meeting view feels a bit overcrowded, not making optimal use of available space, and requires scrolling through the highlights section, which is small (though this can be adjusted with three layout options). The summary, insight, and context pages are basic and could be improved for better readability and organisation.</p> | 5 <p>The design is clean and modern but simple, with a functional layout—nothing spectacular. Page load times are decent (2-3 seconds). There were occasional error pages, and the AI agents were temporarily down during testing, but since they were in BETA, it's understandable. Trying to open information on their website help pages sometimes annoyingly redirects you to the web app if you're signed in.</p> |
| Customisability | 7 <p>MeetGeek offers excellent customisation for meeting notes, allowing you to create custom templates for summaries and set up KPIs with min-max values to capture insights during meetings. It also provides above-average control over which sections of the meeting notes are shared with participants, with options for internal, customer, or public views, as well as controls on whether the notes can be edited.</p><p><br></p><p>Additionally, there’s strong customisation of the bot, and email summaries can be tailored with your own branding and messages.</p> | 8 <p>For summary notes: You can customise your summary template and arrange sections in any order. You can also create your own summary types, eliminating the need to ask the AI assistant the same questions each time.</p><p><br></p><p>For custom agents: Customise the agent’s name, theme, and the questions it will ask during the interview.</p> |
| Ease of Setup | 7 <p>Self-serve, no sales calls. Comes with predefined KPIs and guided input boxes for note templates. Basic setup takes 10-15 minutes. Workflows require Zapier but lack a rich library of Zapier templates, taking 1-2 hours. Requires Chrome extension.</p> | 8 <p>Self-serve, no sales calls. Provides note templates and guided input boxes for creating custom ones. Basic setup takes 10-15 minutes. Advanced workflows takes 30-40 minutes due to a rich library of Zapier templates. Comes with some predefined agents for interviewing and setting up new agents takes 10-15 minutes.</p> |
| Customer Support | 6 <p>Has a help centre and an AI-powered chatbot that answers questions about the platform, with an option to speak to a human agent during their business hours.</p> | 6 <p>An AI-powered chatbot with the option to message support. Typically, a real person replies within a few hours, but it can take up to 48 hours in some cases.</p> |
| Integratability | 7 <p>Integrates with most major software and features an in-built workflow creator, allowing you to automatically share meetings and highlights with an optional "name contains ____" filter to send them to your selected integration.</p> | 6 <p>Supernormal offers useful integrations with a wide range of 3rd party tools e.g. Slack, Google Docs, Salesforce, Pipedrive. It has integrations with project management tools like ClickUp and Linear, lacks integrations with applicant tracking systems and doesn't have an API for custom integrations.</p> |
| Ease of Migration | 6 <p>Meetings can be shared via email or link, with access controls on the link. Clips and highlights can also be created and shared.</p><p><br></p><p>Captions can be downloaded in .srt format, the transcript in .docx or .xlsx, and the video in .mp4 format.</p> | 8 <p>You can easily download transcripts, meeting summaries, and share recordings.</p> |
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