| Functionality | 8 <p>It offers strong core AI notetaker functionality, capturing audio/video and providing insights through custom templates or its AI assistant. It also includes advanced features tailored for candidate interviews, such as side-by-side comparisons and detailed reporting on engagement and meeting stats.</p> | 6 <p>Mostly only offers core AI notetaking functionality. Can record, transcribe meetings, has a mobile app, can upload your own audio/ video files for transcript. But can't record without a meeting bot, lacks analytics, lacks more customisability for meeting notes & other advanced AI functionality. AI chat functionality is surprisingly strong and accurate.</p> |
| Ease of Use | 8 <p>It’s easy to set up and use. The custom templates are simple to configure, and the summary can be regenerated with a single click. The assistant offers good controls to customise the output format. Interview comparisons are easy to view by selecting two interviews, and the "Views" are straightforward to set up for generating interview reports.</p> | 7 <p>Key workflows such as recording meetings, inviting the bot to meetings is generally intuitive and straightforward. You can see action items assigned to you at a glance. There are some unmarked elements / icons over the web app which will take a bit of getting used to. Some flows, such as organising meeting notes, aren't as user-friendly as they can be.</p> |
| Look and feel | 8 <p>The user interface is polished and well-designed, avoiding feature overload on any page. Notes and transcripts can be viewed side by side, making efficient use of space to display notes, video, and transcript together. The comparisons page is tidy, presenting side-by-side comparisons clearly by keeping the topic on one line with the two comparisons displayed below. The "Views" page is well-organised, with filters at the top, results displayed compactly, and charts neatly arranged on the side.</p> | 6 <p>Modern, clean and visually acceptable. Functional design, nothing spectacular. Page loads are acceptable (2-3 seconds).</p> |
| Customisability | 9 <p>The templates offer detailed control over how summaries are generated, allowing custom setups for identified topics. Both the summaries and AI assistant responses are highly customisable. The "Views" page provides advanced filtering options and extensive control over creating reports, making it easy to find meetings based on topics discussed and other criteria.</p> | 4 <p>You can freely edit transcripts and most of the meeting notes. Annoyingly, you're unable to edit meeting summary - there's only an option to regenerate it. You're also unable to customise sections of meeting notes or bring your custom templates.</p> |
| Ease of Setup | 8 <p>Self-serve, no sales calls. Easy setup for ATS, Calendly, and calendar integrations. Basic setup takes 10-15 minutes. Native workflow builder is intuitive, enabling advanced workflows in 30-40 minutes.</p> | 8 <p>Self-serve, no sales calls. No note templates. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier templates or native builder.</p> |
| Customer Support | 6 <p>Has a great Help Centre with a search feature for in-depth self-help articles. Support is available via email, with responses typically within 24 hours.</p> | 4 <p>Otter has an AI chatbot on their site. However, you'll have to submit a ticket to get in touch with support. When testing on the free tier, we found ourselves hanging for several days without a reply.</p> |
| Integratability | 6 <p>It integrates with major scheduling tools like Calendly, Google Calendar, and Outlook, as well as ATS platforms such as Ashby, Greenhouse, and Lever, among others. Some Zapier integrations are also available.</p> | 3 <p>Otter.ai only offers a handful of integrations with the most popular 3rd party tools e.g. Slack, Google Docs, Salesforce, Pipedrive. It lacks any integrations with project management tools or applicant tracking system, It also lacks an API for custom integrations.</p> |
| Ease of Migration | 6 <p>Meetings and "Views" (their version of reports) can be shared via email or link with access controls. Notes and transcripts can be copied, transcripts can be downloaded as PDFs, and video recordings are also available for download.</p> | 8 <p>You're able to download transcript, meeting summaries and audio in various formats. For transcripts, you can also include timestamp and speaker names.</p> |
