| Functionality | 8 <p>It offers strong core AI notetaker functionality, capturing audio/video and providing insights through custom templates or its AI assistant. It also includes advanced features tailored for candidate interviews, such as side-by-side comparisons and detailed reporting on engagement and meeting stats.</p> | 5 <p>Mostly offers core AI notetaking functionality: recording and transcribing meetings, uploading your own audio/video files for transcripts, but lacks a mobile app. It can't record without a meeting bot, lacks analytics, and its custom agents are still in early stages of development.</p> |
| Ease of Use | 8 <p>It’s easy to set up and use. The custom templates are simple to configure, and the summary can be regenerated with a single click. The assistant offers good controls to customise the output format. Interview comparisons are easy to view by selecting two interviews, and the "Views" are straightforward to set up for generating interview reports.</p> | 7 <p>Key workflows, like recording meetings and inviting the bot, are intuitive and straightforward, with the Chrome extension providing added convenience. However, the "Invite" buttons in the web app can be confusing at first—one is for inviting the bot to meetings, and the other is for inviting users to the app.</p> |
| Look and feel | 8 <p>The user interface is polished and well-designed, avoiding feature overload on any page. Notes and transcripts can be viewed side by side, making efficient use of space to display notes, video, and transcript together. The comparisons page is tidy, presenting side-by-side comparisons clearly by keeping the topic on one line with the two comparisons displayed below. The "Views" page is well-organised, with filters at the top, results displayed compactly, and charts neatly arranged on the side.</p> | 5 <p>The design is clean and modern but simple, with a functional layout—nothing spectacular. Page load times are decent (2-3 seconds). There were occasional error pages, and the AI agents were temporarily down during testing, but since they were in BETA, it's understandable. Trying to open information on their website help pages sometimes annoyingly redirects you to the web app if you're signed in.</p> |
| Customisability | 9 <p>The templates offer detailed control over how summaries are generated, allowing custom setups for identified topics. Both the summaries and AI assistant responses are highly customisable. The "Views" page provides advanced filtering options and extensive control over creating reports, making it easy to find meetings based on topics discussed and other criteria.</p> | 8 <p>For summary notes: You can customise your summary template and arrange sections in any order. You can also create your own summary types, eliminating the need to ask the AI assistant the same questions each time.</p><p><br></p><p>For custom agents: Customise the agent’s name, theme, and the questions it will ask during the interview.</p> |
| Ease of Setup | 8 <p>Self-serve, no sales calls. Easy setup for ATS, Calendly, and calendar integrations. Basic setup takes 10-15 minutes. Native workflow builder is intuitive, enabling advanced workflows in 30-40 minutes.</p> | 8 <p>Self-serve, no sales calls. Provides note templates and guided input boxes for creating custom ones. Basic setup takes 10-15 minutes. Advanced workflows takes 30-40 minutes due to a rich library of Zapier templates. Comes with some predefined agents for interviewing and setting up new agents takes 10-15 minutes.</p> |
| Customer Support | 6 <p>Has a great Help Centre with a search feature for in-depth self-help articles. Support is available via email, with responses typically within 24 hours.</p> | 6 <p>An AI-powered chatbot with the option to message support. Typically, a real person replies within a few hours, but it can take up to 48 hours in some cases.</p> |
| Integratability | 6 <p>It integrates with major scheduling tools like Calendly, Google Calendar, and Outlook, as well as ATS platforms such as Ashby, Greenhouse, and Lever, among others. Some Zapier integrations are also available.</p> | 6 <p>Supernormal offers useful integrations with a wide range of 3rd party tools e.g. Slack, Google Docs, Salesforce, Pipedrive. It has integrations with project management tools like ClickUp and Linear, lacks integrations with applicant tracking systems and doesn't have an API for custom integrations.</p> |
| Ease of Migration | 6 <p>Meetings and "Views" (their version of reports) can be shared via email or link with access controls. Notes and transcripts can be copied, transcripts can be downloaded as PDFs, and video recordings are also available for download.</p> | 8 <p>You can easily download transcripts, meeting summaries, and share recordings.</p> |
.png%2Fpublic&w=3840&q=75)
