| Functionality | 7 <p>Monday.com offers almost all the functionality most companies need to manage tasks and projects effectively. It has rich functionality natively such as robust automation, customizable forms, time-tracking, analytics, and even invoice creation. This allows teams to streamline their workflows and enhance productivity without relying heavily on external integrations.</p><p>However, it's missing the advanced customizability and automation that larger teams require to manage complex task and project relationships e.g. creating multiple layers of subtasks, meaningful project portfolio management functionality and sophisticated workflows with branches.</p> | 6 <p>Teamwork offer most functionalities that SMBs will require but lacks some more sophistic customisation features useful to larger businesses.</p><p><span style="background-color: rgba(245, 245, 245, 0.5); color: rgb(55, 65, 81);">Teamwork has rich functionality natively. Most notably, strong automation, customizable forms, time-tracking (with approval capabilities), excellent reporting and analytics, and even invoice creation. These features mean teams do not have to reply much on external integrations to reduce friction and enhance productivity.</span></p><p><br></p><p>However, some key features are missing. Chief amongst these are the lack of document creation features and missing project view options. Documents can only be imported for your device - so no customisation and no document templates. All of this work must be done externally, which is particularly painful when it comes to editing documents and sending them back to others. Only 4 project views are available - a timeline view would be useful to view task deadlines concurrently.</p> |
| Ease of Use | 7 <p>Monday.com offers a generally user-friendly experience, with an abundance of templates and smooth onboarding that lowers the barrier of entry for non-technical, new users.</p><p>However, when delving into more advanced features, the platform's ease of use starts to wane. There's foreign terminology such as adding a "Problem Framing" quickies block to your docs, or enabling "battery view" for your board. The interface can also become cluttered as you use projects scale and more features are utilised.</p><p>For the average SMB employee, it might take 1-2 days with minimal guidance to become comfortable with the platform.</p> | 7 <p>Teamwork is generally easy to use. Some more complex features (e.g. creating an invoice) are harder to find but these are minimal and the demo videos and self service materials are supplement your learning very well.</p><p><span style="color: rgb(0, 0, 0);">We estimate that an average start-up employee would require around 1 day and some guidance to proficiently use all key features of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">It is easy to locate key info and processes are generally intuitive (especially given that so much of the UI works with drag and drop). Some views and features are often hidden in 'more' tabs which could be displayed more effectively. e.g. The Gantt view of task management.</span></p> |
| Look and feel | 7 <p>Monday.com emphasizes visual management with bright, engaging colours and customisable icons. While this visual approach makes it easy to understand project statuses at a glance, it could also quickly get cluttered and busy, Page loads are quick (1-2 seconds).</p> | 6 <p>Teamwork is visually acceptable and geared more towards functionality. The lack of colour makes the UI plain and feel monotone. </p><p><br></p><p><br></p><p>The loading times are generally fast (~1 second), however some functions (like generating dashboards take slightly longer (~2.5 seconds).</p> |
| Customisability | 8 <p>As an all-in-one tool, Monday.com offers a high level of customizability suitable for most teams, allowing you to tailor boards with custom columns, statuses, and automation without needing to code. Individual cards can be anything from tasks, projects to deals, employees and client. However, it doesn't match the advanced customization capabilities of tools like JIRA —such as creating multiple layers of subtasks or defining complex task relationships—which may limit larger teams managing complex projects.</p> | 6 <p>Where Teamwork offers customisation, it is generally strong. However, it lacks some key customisations useful to businesses of all sizes.</p><p>Teamwork offers great workflow automation customisations. 'If then' logic and a large range of trigger and action functions mean that a vast array of automations are available to increase your team's efficiency. Custom reporting is also very strong with filtering options by custom tag allowing for very specific insights to be gained.</p><p><br></p><p>However, the lack of document customisation (as you cannot create documents) and only having for 4 task management views available will increase the friction and time spent on bureaucratic tasks like formatting documents or prioritizing between tasks.</p> |
| Ease of Setup | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates, especially for marketing. Full setup should take less than a day.</p> |
| Customer Support | 7 <p>Monday.com offers personalised live chat within the platform. When contacted, it was extremely quick to connect with an agent who was decently helpful - although there still seems to be a tendency to send us Help Centre articles. Self-help resources on their Help Centre are high-quality and extensive.</p> | 8 <p>Personalised Q&A is available over email only. But agents are helpful and reply fast (<2 hours).</p><p><br></p><p><br></p><p><br></p><p>Excellent self-serve materials with strong depth and quality. Their demo videos and help section (available in app and online) are excellent if you trouble using or finding any key or advanced workflows.</p> |
| Integratability | 9 <p>Monday.com has a vibrant app marketplace with hundreds of plugins and integrations with the most relevant third party apps (e.g. CRM, marketing, developer tools etc). Its standout feature is its pre-built automation templates with most of these apps, which can be added with one-click. It also has an API for custom integrations.</p> | 8 <p>Teamwork's integrations are not exhaustive but still cover most integrations any SMB will need. These include some automation integrations through slack, Hubspot and others. Here you can set up automatic messages within these integrated software once and trigger has been completed within Teamwork.</p><p><br></p><p>Teamwork also has an API allowing teams to built their own custom integrations.</p> |
| Ease of Migration | 8 <p>While you can self-serve export data to formats like Excel, not all information—such as activity logs or certain file attachments—transfers seamlessly. Like other PM tools, custom fields and complex workflows might require manual rebuilding in the new platform, and these limitations can complicate migration efforts for teams with intricate setups. </p> | 8 <p>Teamwork offers a large number of pre-built and custom reports which are all available for exporting mostly to pdf or CSV files. The number of reports available is extensive and the level of granularity retained when exporting is also impressive. This is in part due to Teamwork's excellent reporting of budgeting and profitability. Data visualisation tools (e.g. bar graphs and pie charts) can also all be exported.</p><p><br></p><p>Migrating to and from Teamwork from other project management tools is not possible.</p> |
