Functionality | 7 <p>Monday.com offers almost all the functionality most companies need to manage tasks and projects effectively. It has rich functionality natively such as robust automation, customizable forms, time-tracking, analytics, and even invoice creation. This allows teams to streamline their workflows and enhance productivity without relying heavily on external integrations.</p><p>However, it's missing the advanced customizability and automation that larger teams require to manage complex task and project relationships e.g. creating multiple layers of subtasks, meaningful project portfolio management functionality and sophisticated workflows with branches.</p> | 7 <p>Zoho projects does offer most of the functionality that most companies will need. This includes strong task management features, four standard project views (list, kaban, gantt and calendar), as well as, strong workflow automation with an extensive selection of trigger and action functions.</p><p><span style="color: rgb(0, 0, 0);">However, it doesn't allow you to track company goals. The lack of templates when creating internal documents and some of the real-time collaboration features - like whiteboards - leave a lot to be desired. </span></p> |
Ease of Use | 7 <p>Monday.com offers a generally user-friendly experience, with an abundance of templates and smooth onboarding that lowers the barrier of entry for non-technical, new users.</p><p>However, when delving into more advanced features, the platform's ease of use starts to wane. There's foreign terminology such as adding a "Problem Framing" quickies block to your docs, or enabling "battery view" for your board. The interface can also become cluttered as you use projects scale and more features are utilised.</p><p>For the average SMB employee, it might take 1-2 days with minimal guidance to become comfortable with the platform.</p> | 7 <p>Zoho projects as a nice balance of easy of use and functionality. We estimate that an average start-up employee would require around half a day + some guidance to proficiently use all key functionalities of the product. </p><p><br></p><p>Key process are generally properly labelled and easy to find. However, some of the less-used functions regarding editing the your personal interface can be harder to find.</p> |
Look and feel | 7 <p>Monday.com emphasizes visual management with bright, engaging colours and customisable icons. While this visual approach makes it easy to understand project statuses at a glance, it could also quickly get cluttered and busy, Page loads are quick (1-2 seconds).</p> | 6 <p>Zoho projects' is visually nothing special. The UI lacks colour generally and the collapsible task bar on the side of the interface has a tired look. That being said, there is nothing visually unappealing or confusing - it does the job.</p><p><br></p><p>Loading times are fast, generally ~ 1 second per page.</p> |
Customisability | 8 <p>As an all-in-one tool, Monday.com offers a high level of customizability suitable for most teams, allowing you to tailor boards with custom columns, statuses, and automation without needing to code. Individual cards can be anything from tasks, projects to deals, employees and client. However, it doesn't match the advanced customization capabilities of tools like JIRA —such as creating multiple layers of subtasks or defining complex task relationships—which may limit larger teams managing complex projects.</p> | 7 <p>Zoho projects has some decent customisation feature - with some blind spots.</p><p>Some of the beast features include: </p><ul><li>Email templates for automated reminders which support placeholders.</li><li>Automations in general are very customisable with a large array of trigger and action functions available to use with conditional logic.</li><li>Custom reports allow for head to head comparison on specific metrics. Most useful of these are the time taken vs. time estimate and the actual cost vs. projected costs.</li></ul><p><br></p><p>However, Zoho projects does not offer templates for custom documents or many task views - with only four available.</p> |
Ease of Setup | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates. Full setup should take less than a day.</p> | 7 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a library of templates, but other tools offer a greater selection of pre-made templates. Full setup should take less than a day.</p> |
Customer Support | 7 <p>Monday.com offers personalised live chat within the platform. When contacted, it was extremely quick to connect with an agent who was decently helpful - although there still seems to be a tendency to send us Help Centre articles. Self-help resources on their Help Centre are high-quality and extensive.</p> | 10 <p>Excellent customer service. The in-app live chat are personable and very helpful. Replies are very fast - usually less than a minute. </p><p><br></p><p>Self-serve materials via their help website are also of excellent depth and quality - covering nearly all functions you may have trouble with.</p> |
Integratability | 9 <p>Monday.com has a vibrant app marketplace with hundreds of plugins and integrations with the most relevant third party apps (e.g. CRM, marketing, developer tools etc). Its standout feature is its pre-built automation templates with most of these apps, which can be added with one-click. It also has an API for custom integrations.</p> | 8 <p>Zoho projects integrates with most software that a companies could need. Amongst these are: Github, Zapier, email (outlook and gmail), Slack and Zendesk.</p><p><br></p><p>Zoho projects also has an API allowing for custom integrations where necessary.</p> |
Ease of Migration | 8 <p>While you can self-serve export data to formats like Excel, not all information—such as activity logs or certain file attachments—transfers seamlessly. Like other PM tools, custom fields and complex workflows might require manual rebuilding in the new platform, and these limitations can complicate migration efforts for teams with intricate setups. </p> | 6 <p>Exports of key data are available self-serve, e.g. timesheets, task based reports, issues and projects (all project-level data).</p><p>These can be export to external XLSX<span style="color: rgb(0, 0, 0); background-color: rgb(248, 248, 248);"> or CSV formats.</span></p> |