| Functionality | 3 <p>Onfolk focuses on only offering core HR and payroll functionality that UK SMBs will need. <span style="color: rgb(9, 9, 11);">This means compared to most HR platforms, Onfolk lacks a lot of functionality natively, such as performance management, surveys, time-tracking etc. </span></p><p>Onfolk also doesn't seem to have pre-built integrations with 3rd party tools in these categories.</p> | 7 <p>Personio offers most functionality that most SMBs will need. Besides core HR features (store employee info, manage time-of), Personio also allows you to run performance reviews, run compensation reviews, recruit employee via a native applicant tracking system and more.</p><p>It's missing the ability to manage payroll and benefits, and manage employee's software access and benefits.</p> |
| Ease of Use | 9 <p>Partly due to its limited functionality, we found navigating Onfolk intuitive and straightforward. Its payroll module is especially intuitive - an average SMB employee without HR/ payroll background should be able to master the platform and run payroll in under 30 minutes.</p> | 6 <p>We find that Personio is generally user-friendly and easy to navigate. However, there are some UX imperfections and HR managers we've interviewed report their teams struggling with Personio's interface and locating key information.</p> |
| Look and feel | 5 <p>We find Onfolk's interface rather plain and dull compared to competitors. It also has acceptable page load times.</p> | 5 <p>While Personio has a clean and simple interface that is visually acceptable, it suffers from slow loading times (3-4 seconds per page).</p> |
| Customisability | 6 <p>Onfolk offers standard levels of customisability. You're able to customise data fields, build custom reports and edit workflow checklists.</p><p><span style="color: hsl(var(--foreground));">It lacks the deeper customisability offered by more mature HRIS (e.g. Rippling, Deel), such as creating complex workflows with branching logic and approval chains. </span></p> | 5 <p>Personio has strong customisability for some features such as workflow automation while lacks basic customisability for other.<span style="color: rgb(9, 9, 11);"> As an example, you are stuck with 2 employment types only - "Internal" and "External". There is no way to add common employment types e.g. "Full-time"/ "Intern"/ "Contractor" etc. It's also impossible to customise things like the email reminders and the platform's layout. For teams looking for high customisability for most features, Personio is quite limiting. However, teams looking for basic customisability for basic features and strong customisability for automation, Personio is a strong option.</span></p> |
| Ease of Setup | 6 | 6 <p>Personio offers a self-serve free trial that doesn't require users talking to sales to gain access. Purchasing requires you to talk to sales. It takes 10-30mins to complete basic setup (entering company information and adding employees). Fully customizing and setting up the platform can be done in 1 week. Customization and set up is simple enough that you don't need help from an expert and more complicated processes can be done with help from the help center.</p> |
| Customer Support | 9 <p>Onfolk prides itself on its expert customer support team, who are members of the CIPP (Chartered Institute of Payroll Professionals) and payroll experts. This has been supported by positive early reviews from startups in our network.</p> | 5 <p>You can reach Personio's support team via web tickets and callbacks in-app during UK/ Germany business hours. Unlike most HRIS's, live chat doesn't seem available as an option. Users we've interviewed have complained about Personio ignoring requests, especially for English channels.</p> |
| Integratability | 4 <p>Onfolk only supports a handful of integrations with the most relevant third-party software, mostly in accounting, pension and benefits categories. However, it does offer an API for custom integrations.</p> | 9 <p><span style="color: rgb(9, 9, 11);">Personio has 150+ pre-built integrations with most relevant products across most categories, such as ATS, payroll and accounting. However, it is missing a few key integrations, such as Remote and Deel for global payroll. It does offer an API for custom integrations.</span></p> |
| Ease of Migration | 8 <p>Exports of key employee data are available via self-serve. <span style="color: rgb(9, 9, 11);">Export of most other data are also available via API or on request. </span></p> | 7 <p><span style="color: rgb(9, 9, 11);">Personio allows users to export key data data via self-serve. Export of most other data are also available via API or on request. However, users have reported difficulty while exporting data from reports. </span></p> |
