| Functionality | 3 <p>Onfolk focuses on only offering core HR and payroll functionality that UK SMBs will need. <span style="color: rgb(9, 9, 11);">This means compared to most HR platforms, Onfolk lacks a lot of functionality natively, such as performance management, surveys, time-tracking etc. </span></p><p>Onfolk also doesn't seem to have pre-built integrations with 3rd party tools in these categories.</p> | 7 <p>Plumm is a feature-rich HRIS with mental health at its core. It combines recruiting, payroll and more in one integrated platform, and offers some additional nifty features such as access to 1-1 therapy and coaching, and an AI mental health chatbot.</p><p>However, it falls short on some table-stake features. For instance, adding a custom field requires contacting Plumm's technical team, and the platform lacks integration with Google or Outlook Calendar to view time-off, which can be a significant limitation for many teams.</p> |
| Ease of Use | 9 <p>Partly due to its limited functionality, we found navigating Onfolk intuitive and straightforward. Its payroll module is especially intuitive - an average SMB employee without HR/ payroll background should be able to master the platform and run payroll in under 30 minutes.</p> | 7 <p>Plumm is generally a user-friendly platform. Key information and functionality can be easily located, and Plumm guides you through more key processes e.g. setting up a performance review cycle. However, with Plumm's rich functionality, there is a learning curve that needs to be overcome by HR admins.</p> |
| Look and feel | 5 <p>We find Onfolk's interface rather plain and dull compared to competitors. It also has acceptable page load times.</p> | 6 <p>Plumm features a modern and visually appealing design, complete with icons and subtle animations that enhance the user experience. However, its page load times can be slower than other HR systems, at times taking up to 3-4 seconds.</p> |
| Customisability | 6 <p>Onfolk offers standard levels of customisability. You're able to customise data fields, build custom reports and edit workflow checklists.</p><p><span style="color: hsl(var(--foreground));">It lacks the deeper customisability offered by more mature HRIS (e.g. Rippling, Deel), such as creating complex workflows with branching logic and approval chains. </span></p> | 6 <p>Most aspects of Plumm is highly customisable.</p><p><br></p><p>While most aspects of the platform is customizable, you are unable to add custom fields to employee profiles directly from the platform; you have to contact Plumm's tech team to add custom fields for you.</p> |
| Ease of Setup | 6 | 6 <p>Plumm does offer a free trial but gaining access requires talking to sales once. It takes 10-30mins to complete basic setup (entering company information, adding employees). Fully customizing and setting up the platform takes approximately 1 week with the help from an expert, due to its rich functionality.</p> |
| Customer Support | 9 <p>Onfolk prides itself on its expert customer support team, who are members of the CIPP (Chartered Institute of Payroll Professionals) and payroll experts. This has been supported by positive early reviews from startups in our network.</p> | 8 <p>Plumm's customer support is good. The AI chatbot can explain features and provide step-by-step instructions on how to execute different tasks. Plumm also provides video tutorials on how to use different features on the platform. Customer support agents are also quick to respond to email queries (<6 business hours).</p> |
| Integratability | 4 <p>Onfolk only supports a handful of integrations with the most relevant third-party software, mostly in accounting, pension and benefits categories. However, it does offer an API for custom integrations.</p> | 2 <p>Plumm only offers 3 pre-built integrations: Slack, Microsoft Teams and Okta. It doesn't even integrate with Google/ Microsoft Calendar so you can view your team's time-off requests. Disappointingly, it also lacks an API for users to build custom integrations.</p> |
| Ease of Migration | 8 <p>Exports of key employee data are available via self-serve. <span style="color: rgb(9, 9, 11);">Export of most other data are also available via API or on request. </span></p> | 5 <p>Users can export most data fields from the platform.</p> |
