| Functionality | 6 <p>Mostly only offers core AI notetaking functionality. Can record, transcribe meetings, has a mobile app, can upload your own audio/ video files for transcript. But can't record without a meeting bot, lacks analytics, lacks more customisability for meeting notes & other advanced AI functionality. AI chat functionality is surprisingly strong and accurate.</p> | 9 <p>Spiky offers core AI notetaker features like audio/video recording, custom note templates, and a good AI assistant. Its standout feature is advanced performance and engagement metrics, providing deeper insights than any other AI notetaker we tested. It also delivers personalized coaching across various meeting types, including sales playbooks (e.g., BANT), tracking deal progress in real time by monitoring completed and missed topics for a clear view of team performance.</p> |
| Ease of Use | 7 <p>Key workflows such as recording meetings, inviting the bot to meetings is generally intuitive and straightforward. You can see action items assigned to you at a glance. There are some unmarked elements / icons over the web app which will take a bit of getting used to. Some flows, such as organising meeting notes, aren't as user-friendly as they can be.</p> | 6 <p>We’ve deducted points for Spiky’s ease of use due to its confusing navigation and overwhelming performance metrics, which can be challenging for new users. Otherwise, the rest of the product is on par with most AI notetakers in terms of usability.</p> |
| Look and feel | 6 <p>Modern, clean and visually acceptable. Functional design, nothing spectacular. Page loads are acceptable (2-3 seconds).</p> | 5 <p>The navigation takes time to get used to, as other AI notetakers with similar features have organized these options more effectively. While the performance metrics are powerful, the abundance of similar-looking data can be confusing for new users.</p> |
| Customisability | 4 <p>You can freely edit transcripts and most of the meeting notes. Annoyingly, you're unable to edit meeting summary - there's only an option to regenerate it. You're also unable to customise sections of meeting notes or bring your custom templates.</p> | 9 <p>Spiky offers extensive customization, including custom templates, keyword trackers, meeting bot personalization, and editable transcripts. Spiky Agents enable fully customizable output generation, from emails to deal reviews, and can learn from example formatting. Users can leave comments on meetings, create highlights, and customize meeting templates. Custom words can be added for better transcript recognition, though this currently requires reaching out to their support.</p> |
| Ease of Setup | 8 <p>Self-serve, no sales calls. No note templates. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier templates or native builder.</p> | 6 <p>Self-serve with no sales calls. Provides non-editable note templates. Basic setup takes 10–15 minutes. Zapier and other organization-level integrations require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development.</p> |
| Customer Support | 4 <p>Otter has an AI chatbot on their site. However, you'll have to submit a ticket to get in touch with support. When testing on the free tier, we found ourselves hanging for several days without a reply.</p> | 7 <p>Free-tier users have 5-day email support, with responses typically within a few hours on business days. Paid tiers offer 5-day or 7-day chat support (depending on the tier) with human agents, who usually respond within an hour. There is a help center which includes over 100 self-help articles.</p> |
| Integratability | 3 <p>Otter.ai only offers a handful of integrations with the most popular 3rd party tools e.g. Slack, Google Docs, Salesforce, Pipedrive. It lacks any integrations with project management tools or applicant tracking system, It also lacks an API for custom integrations.</p> | 7 <p>Offers direct integration with Zapier and common CRMs like Salesforce, HubSpot, Pipedrive, and Zoho. Organization-level integrations with Five9 and Aircall require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development. Meeting analysis results can also be posted to Slack channels via Webhooks.</p> |
| Ease of Migration | 8 <p>You're able to download transcript, meeting summaries and audio in various formats. For transcripts, you can also include timestamp and speaker names.</p> | 10 <p>Spiky offers robust export options for meetings, including links with simple or detailed views and access controls (public or protected). A quick share button allows notes to be sent to a connected CRM, with an access list to manage visibility. Recordings can be downloaded, and transcripts are available in PDF or DOCX format.</p><p>Teams can be created, and meetings can be shared or revoked via the share button within reports or the main meeting list. Reports can be shared with teams or individuals, and multiple managers can be added to teams. Multi-level hierarchies enable seamless sharing within the organization.</p><p>An API is available to export report data to any endpoint.</p> |
