| Functionality | 6 <p>Paymo focuses on delivering the core set of functionality required for managing client work. It offers excellent time tracking, invoicing and accounting functionality. However, the focus on client projects mean Paymo lacks some common project management functionality, such as inbuilt documentation, building automated workflows, adding custom fields or any meaningful analytics (besides time reports).</p> | 4 <p>As opposed to a project management tool, Trello is more of a "shared to-do list" which only offers basic task management features to manage simple projects. Trello doesn't have any built-in functionality to manage task dependencies, and inbuilt documentation section or any meaningful analytics.</p><p>However, you can layer on richer functionality via its rich marketplace of "power ups" plugins - usually at a premium.</p> |
| Ease of Use | 7 <p>Due to its limited functionality, Paymo is rather easy to navigate. Key workflows such as tracking time, creating new tasks and projects are straightforward and intuitive. However, there are some UX quirks. For example, you can only manage task dependencies in the portfolio view, and there are unfamiliar terms here and there e.g. an unexplained "booking" tab that's by default in every tab.</p> | 9 <p>Trello has an extremely approachable and intuitive UX. It should be easy and straightforward to implement for teams with any level of technical competency. The only more complex features Trello has are its power-ups and automations module. Besides that, it should take any SMB employee less than 30 minutes to feel comfortable with platform.</p> |
| Look and feel | 6 <p>Although not visually stunning, Paymo's interface is uncluttered and functional. However, we have noticed that Paymo's pages load slowly at times (3+ seconds).</p> | 8 <p>Trello offers a clean, visually appealing interface that is both functional and engaging. If you dislike Trello's default interface, you're able to personalise boards and cards with custom colours, images and stickers. Its page loads are also lightning fast (<1 second), which is refreshing compared to most project manage tools.</p> |
| Customisability | 3 <p>While Paymo allows for some customisation e.g. switching between project views, applying filters to customise project views - its focus on client projects limits further customisability. Every project must be structured around clients and time budget. Also, you're unable to add any custom fields or tags, or create custom reports.</p> | 4 <p>While Trello allows for some customisation e.g. switching between project views, adding custom fields - its inherent simplicity limits advanced customisability. There are simple things you can't customise e.g. which columns are shown on a table, filters are limited to a few default fields, which can be frustrating if you're trying to adapt Trello to your workflow.</p> |
| Ease of Setup | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates, including hundreds from the Trello community. Full setup should take less than a day.</p> |
| Customer Support | 9 <p>Paymo offers in-app live chat with their C-suite members. The Paymo team almost always responds within minutes, and helpful and patient. You can also tell that the team is open and responsive to customer feedback. You can also easily access Paymo's help centre within the live chat widget, which is a plus.</p> | 4 <p>Trello's support leaves much to be desired. Trello seems to push users towards self-service, such as to their documentation and community forums, which can be frustrating when you need immediate assistance. Even direct support from Atlassian can be hit-or-miss, especially for smaller customers not on premium support plans.</p> |
| Integratability | 3 <p>Paymo only has 14 pre-built integrations. While this list includes Google Calendar, Zapier and Slack, it's missing a lot of common integrations with tools from categories like customer support, sales, analytics etc. However, it does offer an API for custom integrations.</p> | 7 <p>Trello has a extremely vibrant marketplace with most relevant third-party integrations (Gmail, Slack, Mailchimp) and "Power-ups" - plugins that extend Trello's functionality e.g. creating forms, invoicing, managing task hierarchies.</p><p>It also has an API for custom integrations. However, note that on lower tier plans, there's a limit to the number of Power-Ups you can use per board, which limits the usefulness.</p> |
| Ease of Migration | 4 <p>It seems like you're only able to export invoices and your list of projects + clients via self-serve. There doesn't seem to be any easy way to export your tasks & task content. However, this may be doable via Paymo's API.</p> | 8 <p>Exporting key data out of Trello is relatively straightforward. You can simply export entire projects, with all your tasks, in JSON or CSV formats. However, note that not all data - such as comments, activity logs and attachments will transfer seamlessly. However, you can export other data via its API.</p> |
