| Functionality | 6 <p>Paymo focuses on delivering the core set of functionality required for managing client work. It offers excellent time tracking, invoicing and accounting functionality. However, the focus on client projects mean Paymo lacks some common project management functionality, such as inbuilt documentation, building automated workflows, adding custom fields or any meaningful analytics (besides time reports).</p> | 7 <p>Zoho projects does offer most of the functionality that most companies will need. This includes strong task management features, four standard project views (list, kaban, gantt and calendar), as well as, strong workflow automation with an extensive selection of trigger and action functions.</p><p><span style="color: rgb(0, 0, 0);">However, it doesn't allow you to track company goals. The lack of templates when creating internal documents and some of the real-time collaboration features - like whiteboards - leave a lot to be desired. </span></p> |
| Ease of Use | 7 <p>Due to its limited functionality, Paymo is rather easy to navigate. Key workflows such as tracking time, creating new tasks and projects are straightforward and intuitive. However, there are some UX quirks. For example, you can only manage task dependencies in the portfolio view, and there are unfamiliar terms here and there e.g. an unexplained "booking" tab that's by default in every tab.</p> | 7 <p>Zoho projects as a nice balance of easy of use and functionality. We estimate that an average start-up employee would require around half a day + some guidance to proficiently use all key functionalities of the product. </p><p><br></p><p>Key process are generally properly labelled and easy to find. However, some of the less-used functions regarding editing the your personal interface can be harder to find.</p> |
| Look and feel | 6 <p>Although not visually stunning, Paymo's interface is uncluttered and functional. However, we have noticed that Paymo's pages load slowly at times (3+ seconds).</p> | 6 <p>Zoho projects' is visually nothing special. The UI lacks colour generally and the collapsible task bar on the side of the interface has a tired look. That being said, there is nothing visually unappealing or confusing - it does the job.</p><p><br></p><p>Loading times are fast, generally ~ 1 second per page.</p> |
| Customisability | 3 <p>While Paymo allows for some customisation e.g. switching between project views, applying filters to customise project views - its focus on client projects limits further customisability. Every project must be structured around clients and time budget. Also, you're unable to add any custom fields or tags, or create custom reports.</p> | 7 <p>Zoho projects has some decent customisation feature - with some blind spots.</p><p>Some of the beast features include: </p><ul><li>Email templates for automated reminders which support placeholders.</li><li>Automations in general are very customisable with a large array of trigger and action functions available to use with conditional logic.</li><li>Custom reports allow for head to head comparison on specific metrics. Most useful of these are the time taken vs. time estimate and the actual cost vs. projected costs.</li></ul><p><br></p><p>However, Zoho projects does not offer templates for custom documents or many task views - with only four available.</p> |
| Ease of Setup | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> | 7 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a library of templates, but other tools offer a greater selection of pre-made templates. Full setup should take less than a day.</p> |
| Customer Support | 9 <p>Paymo offers in-app live chat with their C-suite members. The Paymo team almost always responds within minutes, and helpful and patient. You can also tell that the team is open and responsive to customer feedback. You can also easily access Paymo's help centre within the live chat widget, which is a plus.</p> | 10 <p>Excellent customer service. The in-app live chat are personable and very helpful. Replies are very fast - usually less than a minute. </p><p><br></p><p>Self-serve materials via their help website are also of excellent depth and quality - covering nearly all functions you may have trouble with.</p> |
| Integratability | 3 <p>Paymo only has 14 pre-built integrations. While this list includes Google Calendar, Zapier and Slack, it's missing a lot of common integrations with tools from categories like customer support, sales, analytics etc. However, it does offer an API for custom integrations.</p> | 8 <p>Zoho projects integrates with most software that a companies could need. Amongst these are: Github, Zapier, email (outlook and gmail), Slack and Zendesk.</p><p><br></p><p>Zoho projects also has an API allowing for custom integrations where necessary.</p> |
| Ease of Migration | 4 <p>It seems like you're only able to export invoices and your list of projects + clients via self-serve. There doesn't seem to be any easy way to export your tasks & task content. However, this may be doable via Paymo's API.</p> | 6 <p>Exports of key data are available self-serve, e.g. timesheets, task based reports, issues and projects (all project-level data).</p><p>These can be export to external XLSX<span style="color: rgb(0, 0, 0); background-color: rgb(248, 248, 248);"> or CSV formats.</span></p> |
