| Functionality | 7 <p>Plumm is a feature-rich HRIS with mental health at its core. It combines recruiting, payroll and more in one integrated platform, and offers some additional nifty features such as access to 1-1 therapy and coaching, and an AI mental health chatbot.</p><p>However, it falls short on some table-stake features. For instance, adding a custom field requires contacting Plumm's technical team, and the platform lacks integration with Google or Outlook Calendar to view time-off, which can be a significant limitation for many teams.</p> | 6 <p>Zoho offers a wide range of features, covering basics along with more advanced functionality like compensation management, 360 performance review, and more at a very low cost.</p><p><span style="color: rgb(0, 0, 0);">While Zoho offers plenty of functionality, many features feel underdeveloped, with poor usability limiting their overall effectiveness.</span></p> |
| Ease of Use | 7 <p>Plumm is generally a user-friendly platform. Key information and functionality can be easily located, and Plumm guides you through more key processes e.g. setting up a performance review cycle. However, with Plumm's rich functionality, there is a learning curve that needs to be overcome by HR admins.</p> | 1 <p>We found trying to use Zoho to be a difficult process. We found that undertaking a simple task, such as adding different employee location options, involved visiting multiple different potential locations where this functionality may have sat before finding the correct location. We predict that it would take an average SMB employee a number of days to be able to proficiently use the product.</p> |
| Look and feel | 6 <p>Plumm features a modern and visually appealing design, complete with icons and subtle animations that enhance the user experience. However, its page load times can be slower than other HR systems, at times taking up to 3-4 seconds.</p> | 4 <p>Zoho has a visually acceptable layout, and web pages load reasonably fast.</p> |
| Customisability | 6 <p>Most aspects of Plumm is highly customisable.</p><p><br></p><p>While most aspects of the platform is customizable, you are unable to add custom fields to employee profiles directly from the platform; you have to contact Plumm's tech team to add custom fields for you.</p> | 8 <p>Zoho offers a reasonably high degree of customisability. Adding custom fields for employee information, editing performance review templates, and create automated workflows are all functions which Zoho offers.</p> |
| Ease of Setup | 6 <p>Plumm does offer a free trial but gaining access requires talking to sales once. It takes 10-30mins to complete basic setup (entering company information, adding employees). Fully customizing and setting up the platform takes approximately 1 week with the help from an expert, due to its rich functionality.</p> | 9 <p>Zoho provides a 30-day free trial which does not require users to contact sales before accessing the free trial. Fully customizing and setting up the platform takes 1-2 business days.</p> |
| Customer Support | 8 <p>Plumm's customer support is good. The AI chatbot can explain features and provide step-by-step instructions on how to execute different tasks. Plumm also provides video tutorials on how to use different features on the platform. Customer support agents are also quick to respond to email queries (<6 business hours).</p> | 1 <p>We were disappointed by Zoho's customer support options. A lack of a live chat, and slow response times (>0.5 business day) mean that most support is obtained via the support page on the website. This support page is difficult to navigate and often contains information that does not match to the specific look of the software - we found, for example, that recently posted explanatory YouTube videos did not accurately represent the software.</p> |
| Integratability | 2 <p>Plumm only offers 3 pre-built integrations: Slack, Microsoft Teams and Okta. It doesn't even integrate with Google/ Microsoft Calendar so you can view your team's time-off requests. Disappointingly, it also lacks an API for users to build custom integrations.</p> | 5 <p>While Zapier lacks pre-built integrations with some of the most important third party products (such as Slack or Jira), it does provide an open API allowing users to build their own integrations where necessary.</p> |
| Ease of Migration | 5 <p>Users can export most data fields from the platform.</p> | 8 <p>Zoho has powerful data export options. In addition to picking from a range of predetermined reports, users can customise data exports to extract the insights that they are looking for.</p> |
