| Functionality | 6 <p>ProjectManager has most of the functionality that any team will need. More importantly, these features are done well. Reporting, automations and task management are all strong and easy to use. However, none of ProjectManager's features are exceptional - they do the basics and they do them well - that's it. For example, automations are only offer 12 action and 7 trigger functions and no integrations with email, slack etc.</p> | 6 <p>Teamwork offer most functionalities that SMBs will require but lacks some more sophistic customisation features useful to larger businesses.</p><p><span style="background-color: rgba(245, 245, 245, 0.5); color: rgb(55, 65, 81);">Teamwork has rich functionality natively. Most notably, strong automation, customizable forms, time-tracking (with approval capabilities), excellent reporting and analytics, and even invoice creation. These features mean teams do not have to reply much on external integrations to reduce friction and enhance productivity.</span></p><p><br></p><p>However, some key features are missing. Chief amongst these are the lack of document creation features and missing project view options. Documents can only be imported for your device - so no customisation and no document templates. All of this work must be done externally, which is particularly painful when it comes to editing documents and sending them back to others. Only 4 project views are available - a timeline view would be useful to view task deadlines concurrently.</p> |
| Ease of Use | 8 <p>The learning curve here is not steep at all - the product is usable right from the word go. We estimate that a start-up employee would require about 1 hour and some guidance to be comfortable using all key functionalities.</p><p><br></p><p>Most key functionalities are very intuitively located. However some are hidden. For example, automations are not well-labelled on the UI.</p> | 7 <p>Teamwork is generally easy to use. Some more complex features (e.g. creating an invoice) are harder to find but these are minimal and the demo videos and self service materials are supplement your learning very well.</p><p><span style="color: rgb(0, 0, 0);">We estimate that an average start-up employee would require around 1 day and some guidance to proficiently use all key features of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">It is easy to locate key info and processes are generally intuitive (especially given that so much of the UI works with drag and drop). Some views and features are often hidden in 'more' tabs which could be displayed more effectively. e.g. The Gantt view of task management.</span></p> |
| Look and feel | 6 <p>ProjectManager has some colour customisation available. That being said, it could do with a touch more finesse in places. It is by no means an unattractive piece of software but it's nothing special.</p><p><br></p><p>Loading times are fast at ~ 1 second per page.</p> | 6 <p>Teamwork is visually acceptable and geared more towards functionality. The lack of colour makes the UI plain and feel monotone. </p><p><br></p><p><br></p><p>The loading times are generally fast (~1 second), however some functions (like generating dashboards take slightly longer (~2.5 seconds).</p> |
| Customisability | 5 <p>ProjectManager could do better here, but still has some good customisation. You cannot create a custom report in ProjectManager - there are only self-serve reports available. However, the level of filtering available when choosing which projects, tasks, tags etc. should be measured when creating these self-serve reports is extensive. Automations, on the other hand, could do more customisation wise. They offer basic automations - but no email templates or integrations with 3rd parties, e.g. sending a message in Slack.</p> | 6 <p>Where Teamwork offers customisation, it is generally strong. However, it lacks some key customisations useful to businesses of all sizes.</p><p>Teamwork offers great workflow automation customisations. 'If then' logic and a large range of trigger and action functions mean that a vast array of automations are available to increase your team's efficiency. Custom reporting is also very strong with filtering options by custom tag allowing for very specific insights to be gained.</p><p><br></p><p>However, the lack of document customisation (as you cannot create documents) and only having for 4 task management views available will increase the friction and time spent on bureaucratic tasks like formatting documents or prioritizing between tasks.</p> |
| Ease of Setup | 7 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates, especially for marketing. Full setup should take less than a day.</p> |
| Customer Support | 7 <p>Personalised support is not available via in-app chat but is available on email and and over the phone. Responses are fast and helpful.</p><p><br></p><p>Self-serve materials are of great depth and quality. In particular, their onboarding materials essentially tell you all you need to know to use the ley functionality and leaves you feeling in control of the product.</p> | 8 <p>Personalised Q&A is available over email only. But agents are helpful and reply fast (<2 hours).</p><p><br></p><p><br></p><p><br></p><p>Excellent self-serve materials with strong depth and quality. Their demo videos and help section (available in app and online) are excellent if you trouble using or finding any key or advanced workflows.</p> |
| Integratability | 5 <p>ProjectManager integrates with some tools natively but relies heavily of Zapier for most integrations. For example, Salesforce, Jira, onedrive, dropbox are all available only through Zapier.</p><p><br></p><p>However, ProjectManager offers an API to build custom integrations where necessary. </p> | 8 <p>Teamwork's integrations are not exhaustive but still cover most integrations any SMB will need. These include some automation integrations through slack, Hubspot and others. Here you can set up automatic messages within these integrated software once and trigger has been completed within Teamwork.</p><p><br></p><p>Teamwork also has an API allowing teams to built their own custom integrations.</p> |
| Ease of Migration | 8 <p>Exports of all key data, reports and dashboards are available to PDF and/or excel.</p> | 8 <p>Teamwork offers a large number of pre-built and custom reports which are all available for exporting mostly to pdf or CSV files. The number of reports available is extensive and the level of granularity retained when exporting is also impressive. This is in part due to Teamwork's excellent reporting of budgeting and profitability. Data visualisation tools (e.g. bar graphs and pie charts) can also all be exported.</p><p><br></p><p>Migrating to and from Teamwork from other project management tools is not possible.</p> |
