| Functionality | 5 <p>ProofHub does the basics well and that's about it. It offers easy to use task management features like creating subtasks, dependencies, simple but effective timesheets and strong custom and self-serve reporting dashboard. It offers no automation and limited integrations.</p> | 7 <p>Zoho projects does offer most of the functionality that most companies will need. This includes strong task management features, four standard project views (list, kaban, gantt and calendar), as well as, strong workflow automation with an extensive selection of trigger and action functions.</p><p><span style="color: rgb(0, 0, 0);">However, it doesn't allow you to track company goals. The lack of templates when creating internal documents and some of the real-time collaboration features - like whiteboards - leave a lot to be desired. </span></p> |
| Ease of Use | 9 <p>ProofHub is very easy to use. We estimate that an average start-up employee would require around 1-2 hours before being proficient at using all key functionalities.</p><p><br></p><p>Processes are intuitive and require few clicks to find. This goes even for the more advanced features like custom reporting.</p> | 7 <p>Zoho projects as a nice balance of easy of use and functionality. We estimate that an average start-up employee would require around half a day + some guidance to proficiently use all key functionalities of the product. </p><p><br></p><p>Key process are generally properly labelled and easy to find. However, some of the less-used functions regarding editing the your personal interface can be harder to find.</p> |
| Look and feel | 6 <p>Nice touches of colour and and well-structured UI make ProofHub visually acceptable The home page in particular organised all salient information into an easy-to-read and attractive set of widgets, though it lacks that touch of elegance offered by more modern competitors. </p><p><br></p><p>Loading times are fast ~1 second.</p> | 6 <p>Zoho projects' is visually nothing special. The UI lacks colour generally and the collapsible task bar on the side of the interface has a tired look. That being said, there is nothing visually unappealing or confusing - it does the job.</p><p><br></p><p>Loading times are fast, generally ~ 1 second per page.</p> |
| Customisability | 8 <p>Custom reports, dashboards, widgets on the homepage and fields are the best features here. Custom reports allow you to collect data on based on any custom fields you have assigned to projects and tasks and display such information using bar charts.</p><p>Cosmetically, you can use white-labelling to make your workspace consistent with your branding and aesthetic. Custom domain names are also available.</p><p><br></p><p>There is no customisable automation is available.</p> | 7 <p>Zoho projects has some decent customisation feature - with some blind spots.</p><p>Some of the beast features include: </p><ul><li>Email templates for automated reminders which support placeholders.</li><li>Automations in general are very customisable with a large array of trigger and action functions available to use with conditional logic.</li><li>Custom reports allow for head to head comparison on specific metrics. Most useful of these are the time taken vs. time estimate and the actual cost vs. projected costs.</li></ul><p><br></p><p>However, Zoho projects does not offer templates for custom documents or many task views - with only four available.</p> |
| Ease of Setup | 7 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, but it lacks a rich library of templates. Full setup should take less than a day.</p> | 7 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a library of templates, but other tools offer a greater selection of pre-made templates. Full setup should take less than a day.</p> |
| Customer Support | 6 <p>ProofHub push their self-serve materials, albeit they are of strong depth and quality - with videos and articles covering almost all queries you could have. However, no personalised in-app chat is available. You must click through their self-serve materials until you arrive at a 'questions and queries section' where you can complete a form and receive an email response. Responses usually take less than 12 hours and are usually helpful.</p> | 10 <p>Excellent customer service. The in-app live chat are personable and very helpful. Replies are very fast - usually less than a minute. </p><p><br></p><p>Self-serve materials via their help website are also of excellent depth and quality - covering nearly all functions you may have trouble with.</p> |
| Integratability | 5 <p>ProofHub is let down by its lack of integrations with only 14 available and some useful software -like Zapier, Zendesk, Notion and Jira - missing. That being said basic integrations like Quickbooks, email and Slack work well.</p><p><br></p><p>To mitigate this, however, ProofHub offers an API for custom integrations.</p> | 8 <p>Zoho projects integrates with most software that a companies could need. Amongst these are: Github, Zapier, email (outlook and gmail), Slack and Zendesk.</p><p><br></p><p>Zoho projects also has an API allowing for custom integrations where necessary.</p> |
| Ease of Migration | 8 <p>All self-serve and custom reports are available to export to CSV or PDF file with one click.</p> | 6 <p>Exports of key data are available self-serve, e.g. timesheets, task based reports, issues and projects (all project-level data).</p><p>These can be export to external XLSX<span style="color: rgb(0, 0, 0); background-color: rgb(248, 248, 248);"> or CSV formats.</span></p> |
