| Functionality | 3 <p>Saleshandy is a very basic tool. It really only offers email as a channel (it lacks any kind of integration or native dialler needed for proper LinkedIn and phone call steps). Additionally, its analytics offering is bare bones - lacking any kind of customizability or non-email metrics. However, we were pleased to see a decent prospecting database provided natively.</p> | 5 <p>Woodpeckers functionality is quite basic. From a channel perspective, you're only really getting email and SMS support (LinkedIn requires an external integration). And though we appreciated the native prospecting database, we found it to be very simplistic and of fairly low quality.</p> |
| Ease of Use | 8 <p>Both Saleshandy's simplicty and modern design contribute to making it a very easy tool to use. When tested, we find both its core sequence builder and prospecting interfaces to be intuitive and familiar. Additionally, its analytics offering is also easy to get to grips with. On average, it would take an SMB employee 15 minutes to master its use.</p> | 6 <p>Given its limited functionality, Woodpecker is broadly a simple tool to use. Our only complaint is that many of its interfaces were unintuitive and non-standard (such as its main sequence building interface and its prospecting database interface).</p> |
| Look and feel | 7 <p>Saleshandy's design aesthetic is modern and simple. We found most of its interfaces intuitive to use and snappy. Whilst we do miss the presence of a traditional drag & drop builder for sequences, we still find the drafting interface to be easy to use.</p> | 4 <p>Woodpecker's design aesthetic, though modern and light, does feel somewhat unusual. There's a lot of whitespace on pages meaning you'll need to scroll a lot to use the product - it's definitely not for power users. Additionally, interfaces were often unusual and unintuitive to use.</p> |
| Customisability | 3 <p>Saleshandy offers very little in terms of customizable facets when compared with competitors. For example, its analytics suite is rigid and offers no routes for tweaking. Additionally, it lacks the depth of AI functionality that most products offer these days meaning you won't be able to richly personalize personas or details about your business.</p> | 3 <p>Woodpecker doesn't offer many avenues for customization. We would like to have seen more on offer from both an analytics and reports point of view but also we would like ot have seen more AI integration across the product too.</p> |
| Ease of Setup | 7 <p><span style="color: rgb(0, 0, 0);">Saleshandy offers a simple, self-serve free trial for their platform. When tested, we found the initial setup to be simple (taking <10 mins). Additionally, connecting email addresses to their outbound platform was relatively trivial too - with a one click connect feature for popular providers like Google and Outlook.</span></p> | 7 <p>Woodpecker offers a self-serve trial meaning you can sign up and use the product with little to no friction. Additionally, given the simplicity of the overall feature set, it only takes around an hour to set the whole product up with few avenues for additional customization beyond that.</p> |
| Customer Support | 7 <p><span style="color: rgb(0, 0, 0);">Lemlist's primary means for customer support is via a live chat widget within their web app. It was quick and simple to contact a real support agent (often <5 mins) and when tested, we find them to be helpful and about to troubleshoot technical questions often in the first response.</span></p> | 6 <p>Woodpecker primarily offers customer support via a live chat widget inside its web app. When tested, agents were helpful and answered questions concisely, however, response times varied from 30 minutes to hours in some cases.</p> |
| Integratability | 4 <p><span style="color: rgb(0, 0, 0);">Saleshandy provides a number of integrations with popular CRMs (Salesforce, Hubspot) and automation platforms like Zapier. However, we were disappointed to see a lack of integration with more popular lead sources such as Apollo or ZoomInfo as well as a lack of integration with LinkedIn.</span></p> | 5 <p>Woodpecker offers integrations with some CRMs such as HubSpot and Pipedrive as well as connectors such as Zapier. We would like to have seen more native integrations with alternative prospecting databases such as Apollo.</p> |
| Ease of Migration | 5 <p>Saleshandy offers self-serve export functionality within its web app.</p><p>Additionally, Lemlist offers an API through which businesses are able to interact with their database directly.</p> | 5 <p>Woodpecker offers self-serve export functionality from within its web app for contact and analytics data.</p> |
