| Functionality | 7 <p>Salesloft offers very rich and deep functionality in some areas but is completely lacking in others. Its sales forecasting, intent tracking and deal pipeline management features are class leading. However, you'll not find any kind of native contact database present, meaning you'll need to pay separately to source your leads elsewhere.</p> | 5 <p>Woodpeckers functionality is quite basic. From a channel perspective, you're only really getting email and SMS support (LinkedIn requires an external integration). And though we appreciated the native prospecting database, we found it to be very simplistic and of fairly low quality.</p> |
| Ease of Use | 6 <p>Salesloft's core interfaces are fairly intuitive to use and well presented. That being said, given the sheer breadth of functionality depth in some areas, some interfaces did feel overwhelming at times and somewhat information dense.</p> | 6 <p>Given its limited functionality, Woodpecker is broadly a simple tool to use. Our only complaint is that many of its interfaces were unintuitive and non-standard (such as its main sequence building interface and its prospecting database interface).</p> |
| Look and feel | 6 <p>Salesloft's UI is fairly modern and intuitive. It's pages are quick to load and the product feels smooth to use.</p> | 4 <p>Woodpecker's design aesthetic, though modern and light, does feel somewhat unusual. There's a lot of whitespace on pages meaning you'll need to scroll a lot to use the product - it's definitely not for power users. Additionally, interfaces were often unusual and unintuitive to use.</p> |
| Customisability | 7 <p><span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">From an engagement perspective, there are a number of customization options Salesloft offers. For example, you can provide their AI with context about your business and targets which will then be used across a range of touchpoints. Salesloft's analytics dashboards are also very customizable and among some of the most granular we've tested</span></p> | 3 <p>Woodpecker doesn't offer many avenues for customization. We would like to have seen more on offer from both an analytics and reports point of view but also we would like ot have seen more AI integration across the product too.</p> |
| Ease of Setup | 3 <p>Salesloft does not offer any kind of trial. Additionally, the product is not self-serve - meaning you'll have to hop on a minimum of two calls with sales representatives before you can even try the tool.</p> | 7 <p>Woodpecker offers a self-serve trial meaning you can sign up and use the product with little to no friction. Additionally, given the simplicity of the overall feature set, it only takes around an hour to set the whole product up with few avenues for additional customization beyond that.</p> |
| Customer Support | 7 <p>Salesloft primarily offers customer support via two channels - traditional support tickets and live chat. They also offer a very rich and comprehensive help centre which should be able to answer most questions.</p> | 6 <p>Woodpecker primarily offers customer support via a live chat widget inside its web app. When tested, agents were helpful and answered questions concisely, however, response times varied from 30 minutes to hours in some cases.</p> |
| Integratability | 9 <p>Salesloft is one of the best integrated tools on the market. It offers strong integrations with core CRM platforms, automation platforms like Zapier, email providers and also ad-hoc services like document signing platforms and prospecting databases.</p> | 5 <p>Woodpecker offers integrations with some CRMs such as HubSpot and Pipedrive as well as connectors such as Zapier. We would like to have seen more native integrations with alternative prospecting databases such as Apollo.</p> |
| Ease of Migration | 6 <p>Salesloft offers self-serve export functionality for contact lists and analytics data within its web app. It also offers a well documented API through which you can interact with data in Salesloft programatically.</p> | 5 <p>Woodpecker offers self-serve export functionality from within its web app for contact and analytics data.</p> |
