| Functionality | 7 <p>Salesloft offers very rich and deep functionality in some areas but is completely lacking in others. Its sales forecasting, intent tracking and deal pipeline management features are class leading. However, you'll not find any kind of native contact database present, meaning you'll need to pay separately to source your leads elsewhere.</p> | 2 <p>Yesware is very lightweight. It's not a full fledged web app, and is just a chrome extension that provides an overlay over Gmail and Outlook only. Though it does offer support for email, LinkedIn and phone steps in sequences - each of these is very light weight and the interface is clunky. There's also no AI support here on any front.</p> |
| Ease of Use | 6 <p>Salesloft's core interfaces are fairly intuitive to use and well presented. That being said, given the sheer breadth of functionality depth in some areas, some interfaces did feel overwhelming at times and somewhat information dense.</p> | 4 <p>Yesware is clunky and cumbersome to use. The Gmail overlay is sluggish and annoying clashes with other extension you might have installed for email. It's sequence builder is frustrating and cramped. That being said, its prospecting database (which is provided as a separate web app) is intuitive and familiar.</p> |
| Look and feel | 6 <p>Salesloft's UI is fairly modern and intuitive. It's pages are quick to load and the product feels smooth to use.</p> | 2 <p>Yesware feels like it's decades old. It's sluggish and cumbersome to use and the colour palette is particularly 'grey'. There's too much functionality crammed into a chrome extension for it to be pleasant to use.</p> |
| Customisability | 7 <p><span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">From an engagement perspective, there are a number of customization options Salesloft offers. For example, you can provide their AI with context about your business and targets which will then be used across a range of touchpoints. Salesloft's analytics dashboards are also very customizable and among some of the most granular we've tested</span></p> | 3 <p><span style="color: rgb(0, 0, 0);">Yesware doesn't offer many ways to customize your experience with the product. The basic avenues included are: integrating your CRM (which has to be Salesforce), creating custom templates for your team and tweaking analytics dashboard.</span></p> |
| Ease of Setup | 3 <p>Salesloft does not offer any kind of trial. Additionally, the product is not self-serve - meaning you'll have to hop on a minimum of two calls with sales representatives before you can even try the tool.</p> | 7 <p>Yesware offers a 14 day free trial on almost all of its plans. If you're already using Gmail or Outlook, then setup is trivial as all you'll need to do is download the chrome extension and then sign in. As there's not many additional features, there's little configuration work to be done other than setting up your first sequences.</p> |
| Customer Support | 7 <p>Salesloft primarily offers customer support via two channels - traditional support tickets and live chat. They also offer a very rich and comprehensive help centre which should be able to answer most questions.</p> | 3 <p>As Yesware's main interface is not a web app, there's no easy access live chat widget on offer. As such the main interface for support is via email. When tested it took around a day to receive a response - however, once received, responses were generally helpful and complete. Yesware also provides a help centre, however, we find it to be somewhat incomplete and hard to consume.</p> |
| Integratability | 9 <p>Salesloft is one of the best integrated tools on the market. It offers strong integrations with core CRM platforms, automation platforms like Zapier, email providers and also ad-hoc services like document signing platforms and prospecting databases.</p> | 2 <p>Yesware doesn't integrate with most tools on the market. The only CRM it works with is Salesforce and if you don't use Chrome as your browser, then you won't be able to use the product. Notably, it doesn't integrate with Zapier either or offer an API.</p> |
| Ease of Migration | 6 <p>Salesloft offers self-serve export functionality for contact lists and analytics data within its web app. It also offers a well documented API through which you can interact with data in Salesloft programatically.</p> | 4 <p><span style="color: rgb(0, 0, 0);">Yesware offers self-serve export functionality to CSV for contact lists and other datapoints via their web app.</span></p> |
