| Functionality | 7 <p>From a sequencing perspecting, Salesmate offers support for the core channels you'd expect including email, SMS and phone. Additionally, the platform also offers a native CRM. We would like to have seen a native prospecting database though.</p> | 8 <p>Klenty is very well-rounded tool. Not only does it offer support for more outbound channels than most competitors, but it also provides a strong native contact database too. Additionally, its AI features stood as some of the most thoughtful and well executed we've tested.</p> |
| Ease of Use | 7 <p>Salesmate is intuitive to use. Most of its core interfaces, such as its sequence building interface, is very familiar and easy to use. Additionally, it employs a excel-like, table interface for data such as contacts which is also a nice touch.</p> | 6 <p>Klenty's core prospecting and sequence building interfaces are well designed, intuitive and simple to understand. That being said, some elements of the product took some getting used to due to the sheer breadth of features on offer. On average, it would take an SMB employee less than an hour to become accustomed to the tool.</p> |
| Look and feel | 7 <p>Salesmate's design is modern and intuitive. Most screens are well presented and not overwhelming and are easy to use. We did find that the sidebar was slightly cluttered though, with some features located in unexpected areas.</p> | 6 <p>Klenty's web app is modern and slick. Most of its interfaces are well laid out and intuitive. We did notice some lag (~3s) when loading prospect searches, however, the rest of the product with smooth and snappy.</p> |
| Customisability | 6 <p>Salesmate offers the usual channels for customizability such as custom fields for contacts and details within sequences. One area which is particularly extensible is the automations and workflows which you can configure very granularly across the product.</p> | 6 <p>Klenty offers a fairly standard set of avenues to customize your experience with the product. The most obvious comes in the form of setting up custom templates for sequences. Additionally, you can set up custom workflows and automations throughout the tool. On top of that, we appreciated that you could save search filters in its prospecting database too.</p> |
| Ease of Setup | 7 <p>Salesmate offers a simple, self-serve free trial. It's trivial to get set up with the product thanks to on click email connection for common providers such as Gmail. Additionally, sequences are also very easy to configure subsequently.</p> | 7 <p>Unlike some of its larger competitors, Klenty offers a 14 day free trial on all of its plans. Additionally, users can sign up self-serve without having to go through a sales call. Once signed up, initial setup is slick and trivial and sped up thanks to comprehensive blueprint sequence templates too.</p> |
| Customer Support | 7 <p>Salesmate primarily offers customer support via a live chat widget inside its web app. When tested, we found it easy to get a hold of a real agent, often taking less than five minutes. Once contacted, we found them to be helpful and concise.</p> | 8 <p>Klenty primarily offers support via a live chat widget inside its web app. When tested, we were able to get in contact with a real agent in <10 minutes. Once contacted, we generally found agents to be knowledgeable and helpful. Klenty also offers a well structured help centre too.</p> |
| Integratability | 5 <p>We would like to have seen a wider array of native integrations on offer, especially with popular CRMs such as Pipedrive. However, thankfully Salesmate offers a Zapier integration through which a much wider array of tooling can be connected.</p> | 5 <p>Klenty offers integrations with popular CRMs (Hubspot, Salesforce, Pipedrive), common email providers (Gmail, Outlook) as well as automation platforms like Zapier. We would like to have seen native integrations with more external prospecting databases such as Apollo though.</p> |
| Ease of Migration | 6 <p>Salesmate offers self-serve export functionality within its web app like most other sales engagement tools.</p> | 5 <p>Klenty offers self-serve export functionality for contacts and analytics data via its web app. Additionally, they also offer an API through which you can interact with the product programatically.</p> |
