| Functionality | 4 <p><span style="color: rgb(0, 0, 0);">Seamless.AI is best viewed as a lead generation platform as opposed to a rounded lead generation platform. When it comes to prospect search, its database is one of the largest on the market and its prospecting interface covers all the basic filters you'd expect. However, adjacent features around email engagement are omitted entirely meaning that you will need to pay for dedicated outbound tools separately. However, Seamless.AI do provide a email/message personalisation AI feature which integrates nicely across the product.</span></p> | 3 <p><span style="color: rgb(0, 0, 0);">Uplead is best viewed as a simple, no-frills lead generation tool as opposed to a rounded lead generation platform. It's prospect and company searching functionality is rich and offers powerful filtering abilities wrapped in a familiar interface.</span></p><p><span style="color: rgb(0, 0, 0);">However, adjacent features around email engagement are omitted entirely meaning that you will need to pay for dedicated outbound tools separately. Additionally, you'll find no novel AI automation or email personalisation features that are quickly becoming normalised amongst competitors. </span></p> |
| Ease of Use | 8 <p><span style="color: rgb(0, 0, 0);">Seamless.AI's relatively limited feature set means that its web app is relatively easy to navigate. Its prospecting interface is familiar, intuitive and well designed. It would take an average SMB employee less than 15 minutes to master its use. </span></p> | 5 <p><span style="color: rgb(0, 0, 0);">Uplead's no-frills feature set means that its web app is relatively easy to navigate. Its prospecting interface is familiar when compared to competitors, however, some interfaces are clunky and cramped and often require a second look to find the data point/button you're hunting for. It would take an average SMB employee a few hours to master its use.</span></p> |
| Look and feel | 7 <p><span style="color: rgb(0, 0, 0);">Seamless.AI's web app is simple and easy to navigate. It's design aesthetic is minimalist, clean and modern - something which is rare amongst products in the space. Additionally, when tested, we find it's search pages and other interfaces were generally fast to load.</span></p> | 2 <p><span style="color: rgb(0, 0, 0);">Uplead's design and UI feels dated. When tested, we find many pages to be overwhelming and confusingly laid out which made navigation difficult at times. Additionally, search pages were often slow to load (occasionally taking >5 seconds to load).</span></p> |
| Customisability | 4 <p><span style="color: rgb(0, 0, 0);">Seamless.AI offers only a handful of channels for customisation. Beyond the ability to create targeted lists, there is also the ability to create custom searches. Additionally, businesses can provide their AI with a description about their objectives which will be used when drafting email suggestions. However, we were disappointed to see some enterprise friendly features omitted, such as the ability to manage/assign regions to agents. </span></p> | 4 <p><span style="color: rgb(0, 0, 0);">While Uplead offers the ability to create custom lists, it lacks some customisability facets that larger businesses may find helpful. These include the ability to save and share custom searches with colleagues or to manage and assign territories to specific sales agents.</span></p> |
| Ease of Setup | 8 <p>Seamless.AI offers a simple, self-serve free trial for their platform. When tested, we found the initial setup to be very simple (taking <5 mins). Additionally, the lack of any native email sequencing functionality means it doesn't take long to get the most out of the platform either.</p> | 7 <p>Uplead offers a self-serve free trial for their platform (albeit a very limited one). When tested, we found the initial setup to be very simple (taking <5 mins). Additionally, the lack of any native email sequencing functionality means it doesn't take long to get the most out of the platform either.</p> |
| Customer Support | 3 <p>On Seamless.AI's Free and Basic plans, we were disappointed to find that there was no live chat option made available - this is a feature gated to higher plans only. Instead, the primary channel for customer support is via email. When tested, we find responses to take roughly 24 hours. Additionally, their help centre is hard to navigate and articles were often lacking in depth.</p> | 8 <p>You can contact Uplead's support agents via a live chat widget in their web app. When tested, we find it quick and simple to contact a real support agent (often <5 mins) and once contacted, we find them to be helpful and about to troubleshoot technical questions often in the first response.</p><p>Additionally, Uplead provides a help centre which should cover most basic support needs.</p> |
| Integratability | 4 <p><span style="color: rgb(0, 0, 0);">Seamless.AI provides a number of integrations with popular CRMs (Salesforce, Hubspot), email engagement platforms (Salesloft, Outreach) and automation platforms like Zapier. However, we would like to have seen an API which could be leveraged to interact with their database directly - this is something which is offered by most competitors. </span></p> | 6 <p><span style="color: rgb(0, 0, 0);">Uplead provides a number of native integrations with popular CRMs (Salesforce, Hubspot), sales engagement platforms (Outreach, Salesloft) and automation platforms like Zapier. Additionally, it offers an API through which users can interact with Uplead's database directly.</span></p> |
| Ease of Migration | 5 <p>Seamless.AI provides self-serve export functionality within its web app. Additionally, you can integrate the tool with your CRM or sales engagement platform of choice to enrich data from those sources.</p> | 6 <p>Uplead offers self-serve export functionality for both contacts and companies. Additionally, Uplead offers a well-documented API through which businesses are able to interact with their database directly.</p> |
