| Functionality | 4 <p>ShareFile is a basic eSignature solution with limited advanced features. It lacks web forms, a mobile app, and payment collection. There are no formula or conditional fields, and it doesn’t auto-suggest or place fields. It also lacks signer delegation and e-witnessing, restricting some workflows. The reports dashboard tracks document status but offers little beyond that.</p> | 7 <p>Adobe Acrobat is a good eSignature solution with amazing auto-field detection. It supports web forms, payment collection (via Braintree), and has a mobile app. However, it's not great for large-scale sending, as it lacks bulk send and auto-fill features. There's no witness or in-person signing, and reports are almost non-existent, offering minimal insights beyond document status. Security includes password protection and audit trails, but no ID verification or KBA.</p> |
| Ease of Use | 6 <p>The platform is generally easy to use, though advanced document preparation requires some learning. The UI can be confusing at times, and we found that we had to check the help center a few times to find some options. It lacks auto-suggest and field placement, limiting workflow efficiency. However, documents can be edited and resent without voiding, making corrections easier.</p> | 6 <p>The platform is easy to use, though advanced document preparation takes some learning. Its clean, modern design and excellent field auto-placement speed up document creation. However, it lacks bulk sending and auto-fill from integrations, limiting workflow efficiency. A file upload field eliminates the need for separate document requests, and payment collection is available via Adobe Acrobat. However, documents cannot be edited and resent without voiding, making corrections less seamless.</p> |
| Look and feel | 4 <p>The UI is plain and lacks a strong visual theme. It feels unpolished and confusing, with no dedicated global reports page—reports are only accessible through folders. Small UI bugs are present, and page load times are often slow. Logging requires entering the company subdomain as well as login details, adding unnecessary friction. The signature requests overview is too basic and could provide more detail for a quick view.</p> | 6 <p>Although Adobe Acrobat has a solid set of features, the interface is simple, modern, and has a nice theme. Navigation is straightforward, but it’s more of a file management platform than a typical layout for managing eSignature documents and tracking them. The drag-and-drop builder is easy to use. </p> |
| Customisability | 6 <p>ShareFile typically handles capturing e-signatures well, but it's missing key advanced functionalities, including e-witnessing, signer delegation, and in-person signing, meaning not all signing flows are covered. The absence of custom reports is a significant drawback, making it difficult to get detailed insights without API reliance. While the platform is simple overall, it's got good control over user permissions and branding options.</p> | 4 <p>Adobe Acrobat handles basic e-signatures but lacks advanced customizability like e-witnessing and in-person signing, limiting signing flows. User roles cannot be customized, and with no Zapier or API access, creating custom workflows isn't possible.</p> |
| Ease of Setup | 5 <p>ShareFile offers a free trial, with self-serve purchasing for all tiers except custom plans. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though HubSpot and Slack require Zapier. Custom branding is easy to configure. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take around a week.</p> | 8 <p>Adobe Acrobat offers a free trial with self-serve purchasing for all tiers except Acrobat Sign Solutions, a separate product with extended eSignature features. Onboarding is simple, allowing users to create eSignature documents in 5–10 minutes. Custom branding is easy to set up, and other integrations are quick to configure, but there's no Zapier or API access. Setting up reusable templates, security settings, and signer roles may take a few hours.</p> |
| Customer Support | 5 <p>There is a Help Center with a good range of articles and guides. Email support is available via request submission, as well as live chat and phone support. Response times for email support are typically within one business day.</p> | 7 <p>Personalized Q&A is available via phone, live chat, and request submission. Higher-tier plans get 24/7 support. Self-serve support includes a comprehensive Help Center and community forums with high-quality guides and tutorials.</p> |
| Integratability | 8 <p>ShareFile natively integrates with platforms like Salesforce, Pipedrive, and Google Drive. HubSpot and PayPal require Zapier, which also connects to thousands of other apps. An API is available for custom integrations and automation.</p> | 1 <p>Integrations are severely limited, with only Google Drive and Dropbox supported. It doesn’t integrate with platforms like Salesforce or Slack, and there’s no Zapier or API access, making custom integrations nearly impossible.</p> |
| Ease of Migration | 7 <p>ShareFile provides multiple export options for completed documents, including PDFs with an optional audit trail. However, there are no quick-access buttons for sharing while viewing a document. Native CRM integrations allow seamless data syncing, with API options for further customization.</p> | 2 <p>Adobe Acrobat offers minimal data export options, partly due to no Zapier or API access. Finished documents and audit trails can be exported as PDFs, and another major drawback is the lack of downloadable reports for tracking insights across multiple documents.</p> |
