| Functionality | 6 <p>Signeasy provides a very easy-to-use eSignature solution but that comes with major limitations in some regular, and many advanced, eSignature features. It doesn’t support payment collection, signer delegation, or e-witnessing. A massive drawback is field customizability—no custom fields, formula fields, conditional fields, or dropdowns. It also lacks auto-suggestion for field placement and auto-fill from integrations, making document setup more manual. Security is weak—no password protection, ID verification, or knowledge-based authentication, only 2-Factor Authentication.</p> | 4 <p>Jotform is a good eSignature solution with excellent web forms, but its eSignature features are limited as they are separate. It supports payment collection and has a mobile app but isn’t ideal for large-scale sending—no bulk send and limited auto-fill. It lacks witness and in-person signing, and eSign reports are minimal, showing only document status. Security includes password protection and audit trails but lacks ID verification or KBA.</p> |
| Ease of Use | 10 <p>For basic e-signature sharing and collecting, Signeasy maintains a good range of features and its limited functionality contributes to its ease of use rating. If you're focused on core e-signature needs and don't require advanced reporting or complex workflows, the pie chart report view works great for tracking document statuses. The lack of payment collection, and other advanced features keeps the focus on e-signatures, making it exceptionally user-friendly.</p> | 9 <p>For basic eSignature sharing and collection, Jotform offers a solid feature set, with its simplicity contributing to ease of use. It’s great for core eSignature needs but lacks advanced reporting, bulk sending, and e-witness or in-person signing, which may limit certain agreements. Despite these gaps, it remains exceptionally user-friendly.</p> |
| Look and feel | 8 <p>Signeasy keeps things simple, and that's its strength. The interface is clean and modern, with everything right where you'd expect to find it. The drag-and-drop builder is easy to use, and while you won't get fancy reporting features, their simple pie chart is perfect for tracking document status at a glance.</p> | 6 <p>Jotform keeps things simple with a clean, modern interface and an intuitive drag-and-drop builder. The theme is well-designed, and there’s a handy preview of the email and document before signing while customizing the signing order. However, the UI has a somewhat playful, less formal design and feels overly simplified for eSignatures, as it’s part of a platform primarily built for web forms.</p> |
| Customisability | 5 <p>Signeasy handles basic e-signatures but lacks key advanced features. No e-witnessing and signer delegation means some signing flows aren’t covered. A major drawback is the absence of custom reports, forcing API reliance for insights. It also lacks custom user permissions. Field options are heavily limited—no dropdowns, custom fields, formula fields, or conditional objects. You're mostly restricted to placing basic input fields without real control over form customization, making it far less flexible than other solutions.</p> | 7 <p>Jotform handles basic e-signatures, but it's missing key advanced functionalities, including e-witnessing, meaning not all signing flows are covered. The absence of custom reports is a significant drawback, making it difficult to get detailed insights without API reliance. While the platform is simple overall, it's got decent control over branding options.</p> |
| Ease of Setup | 10 <p>Signeasy offers a simple onboarding process with a free trial and self-serve purchasing for all tiers except custom plans. Users can create their first eSignature document within minutes, and setting up templates, security settings, and signer roles takes a couple of hours at most due to the limited customizability. You can't set custom permissions for team members, and branding is straightforward to configure. Integration options are very limited - with no Zapier support, connecting to other platforms requires API development.</p> | 9 <p>Jotform offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up, while configuring reusable templates, security settings, and user roles may take a few hours.</p> |
| Customer Support | 5 <p>Signeasy offers customer support via their Help Center, which includes self-help articles and video tutorials. Their support team is available from 1 PM - 10 PM GMT / 8 AM - 5 PM ET, with response times typically under 24 hours. There is a live chat bot for assistance, but no direct phone support for general inquiries.</p> | 9 <p>Jotform’s support team is available 24/7, and you can contact them by submitting a request, with an average response time of 2 hours and 30 minutes. They also have an extensive help center with guides, FAQs, and a community forum for troubleshooting.</p> |
| Integratability | 2 <p>Integrations are severely limited, although it integrates with HubSpot and Google Drive natively. It doesn’t integrate with most platforms like Salesforce or Slack, and there’s no Zapier. Most connections require their API, so if you’re not familiar with coding, options are minimal.</p> | 8 <p>Jotform natively integrates with popular platforms like Salesforce, HubSpot, Pipedrive, and Slack. Microsoft Excel integration requires Zapier, which also enables access to thousands of additional integrations. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 4 <p>Signeasy offers minimal data export options. Finished documents can be downloaded as PDFs, with options for document-only, audit trail-only, or both. Reports can be downloaded for custom dates but only show basic stats—sent, completed, declined, voided, self-signed, signature requests received, and expired (per team member). With no native integrations except HubSpot, data syncing is limited, requiring API exports for customization and automation.</p> | 7 <p>Jotform offers multiple ways to export completed document data. Finished documents can be exported as PDFs with the audit trail. You can also download submission data in CSV format. Native integrations enable seamless data syncing, with API options for further customization.</p> |
