| Functionality | 6 <p>Signeasy provides a very easy-to-use eSignature solution but that comes with major limitations in some regular, and many advanced, eSignature features. It doesn’t support payment collection, signer delegation, or e-witnessing. A massive drawback is field customizability—no custom fields, formula fields, conditional fields, or dropdowns. It also lacks auto-suggestion for field placement and auto-fill from integrations, making document setup more manual. Security is weak—no password protection, ID verification, or knowledge-based authentication, only 2-Factor Authentication.</p> | 8 <p>PandaDoc provides a complete eSignature solution with web forms, payment collection, and a drag-and-drop builder for customizable fields with validation. Users can control signing order, delegate signers, enable e-witnessing, and in-person signing. It includes rooms with pre-set content for collaboration and tracking insights. A workflow automation builder lets users configure automations with integrations, supported by pre-made templates. The reports dashboard tracks completion rates, and security features like password protection and ID verification.That said, it lacks certain advance functionality such as a dedicated eWitness workflow.</p> |
| Ease of Use | 10 <p>For basic e-signature sharing and collecting, Signeasy maintains a good range of features and its limited functionality contributes to its ease of use rating. If you're focused on core e-signature needs and don't require advanced reporting or complex workflows, the pie chart report view works great for tracking document statuses. The lack of payment collection, and other advanced features keeps the focus on e-signatures, making it exceptionally user-friendly.</p> | 8 <p>The platform is easy to use, though advanced document preparation takes some learning. The clean, modern design and field auto-placement speed up document creation. The drag-and-drop builder keeps everything—custom fields, payments, integrations, data merge, and content blocks—in one place, making it easy to manage. Bulk sending, auto-reminders, and auto-fill from integrations streamline workflows. A file upload field removes the need for separate document requests, and PandaDoc allows payment collection when sharing documents. You can also edit and resend without voiding, making corrections quick and simple.</p> |
| Look and feel | 8 <p>Signeasy keeps things simple, and that's its strength. The interface is clean and modern, with everything right where you'd expect to find it. The drag-and-drop builder is easy to use, and while you won't get fancy reporting features, their simple pie chart is perfect for tracking document status at a glance.</p> | 10 <p>Although feature-rich, PandaDoc has a delightful interface with a well-balanced theme and color usage. Advanced controls are neatly hidden, ensuring smooth navigation.</p><p><br></p><p>In our opinion, it has the best drag-and-drop builder, keeping fields, payments, integrations, data merge, and content blocks all in one place, making management of all of them easy. When creating a document, you can set a theme and apply it throughout. It has a beautiful workflow overview too, making the platform both powerful and user-friendly.</p> |
| Customisability | 5 <p>Signeasy handles basic e-signatures but lacks key advanced features. No e-witnessing and signer delegation means some signing flows aren’t covered. A major drawback is the absence of custom reports, forcing API reliance for insights. It also lacks custom user permissions. Field options are heavily limited—no dropdowns, custom fields, formula fields, or conditional objects. You're mostly restricted to placing basic input fields without real control over form customization, making it far less flexible than other solutions.</p> | 10 <p>PandaDoc is highly flexible, offering control over branding, field properties, signing order, and team permissions. Users can customize themes when creating documents. It supports formula fields, custom fields, and conditional logic to show or hide objects based on inputs. Signing flows include in-person signing, e-witnessing, and signer delegation. Granular role-based permissions allow precise control over user access and actions. Custom reports provide deeper insights. Best-in-class for custom roles and user permissions, making it easy to manage security and workflows at a detailed level.</p> |
| Ease of Setup | 10 <p>Signeasy offers a simple onboarding process with a free trial and self-serve purchasing for all tiers except custom plans. Users can create their first eSignature document within minutes, and setting up templates, security settings, and signer roles takes a couple of hours at most due to the limited customizability. You can't set custom permissions for team members, and branding is straightforward to configure. Integration options are very limited - with no Zapier support, connecting to other platforms requires API development.</p> | 5 <p>PandaDoc offers a free trial, but higher-tier plans require a demo request, and enterprise plans require speaking with sales. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though Google Drive and Dropbox require Zapier. Custom permission profiles and branding are easy to configure. Despite its many features, the help docs are well-organized and detailed. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take 1–2 weeks.</p> |
| Customer Support | 5 <p>Signeasy offers customer support via their Help Center, which includes self-help articles and video tutorials. Their support team is available from 1 PM - 10 PM GMT / 8 AM - 5 PM ET, with response times typically under 24 hours. There is a live chat bot for assistance, but no direct phone support for general inquiries.</p> | 9 <p>Support is available 24/7, 365 days a year via live chat or by submitting a request. Users can access personalized Q&A through in-app chat, where friendly human agents provide helpful responses within minutes. The platform also offers self-serve support with high-depth, high-quality resources.</p> |
| Integratability | 2 <p>Integrations are severely limited, although it integrates with HubSpot and Google Drive natively. It doesn’t integrate with most platforms like Salesforce or Slack, and there’s no Zapier. Most connections require their API, so if you’re not familiar with coding, options are minimal.</p> | 9 <p>PandaDoc natively integrates with popular platforms like Salesforce, HubSpot, Pipedrive, Stripe, PayPal, and Slack. Google Drive and Dropbox require Zapier, which also enables access to thousands of additional integrations. Microsoft 365 integration is limited, covering basic functions. An API is available for custom integrations and automation.</p> |
| Ease of Migration | 4 <p>Signeasy offers minimal data export options. Finished documents can be downloaded as PDFs, with options for document-only, audit trail-only, or both. Reports can be downloaded for custom dates but only show basic stats—sent, completed, declined, voided, self-signed, signature requests received, and expired (per team member). With no native integrations except HubSpot, data syncing is limited, requiring API exports for customization and automation.</p> | 8 <p>PandaDoc offers multiple ways to export completed document data. Finished documents can be exported as PDFs, audit trails are available in CSV format. A wide range of reports can be downloaded as CSV. Native CRM integrations allow seamless data syncing, and additional data can be exported through the API for further customization and automation.</p> |
