Functionality | 6 <p>Signeasy provides a very easy-to-use eSignature solution but that comes with major limitations in some regular, and many advanced, eSignature features. It doesn’t support payment collection, signer delegation, or e-witnessing. A massive drawback is field customizability—no custom fields, formula fields, conditional fields, or dropdowns. It also lacks auto-suggestion for field placement and auto-fill from integrations, making document setup more manual. Security is weak—no password protection, ID verification, or knowledge-based authentication, only 2-Factor Authentication.</p> | 4 <p>ShareFile is a basic eSignature solution with limited advanced features. It lacks web forms, a mobile app, and payment collection. There are no formula or conditional fields, and it doesn’t auto-suggest or place fields. It also lacks signer delegation and e-witnessing, restricting some workflows. The reports dashboard tracks document status but offers little beyond that.</p> |
Ease of Use | 10 <p>For basic e-signature sharing and collecting, Signeasy maintains a good range of features and its limited functionality contributes to its ease of use rating. If you're focused on core e-signature needs and don't require advanced reporting or complex workflows, the pie chart report view works great for tracking document statuses. The lack of payment collection, and other advanced features keeps the focus on e-signatures, making it exceptionally user-friendly.</p> | 6 <p>The platform is generally easy to use, though advanced document preparation requires some learning. The UI can be confusing at times, and we found that we had to check the help center a few times to find some options. It lacks auto-suggest and field placement, limiting workflow efficiency. However, documents can be edited and resent without voiding, making corrections easier.</p> |
Look and feel | 8 <p>Signeasy keeps things simple, and that's its strength. The interface is clean and modern, with everything right where you'd expect to find it. The drag-and-drop builder is easy to use, and while you won't get fancy reporting features, their simple pie chart is perfect for tracking document status at a glance.</p> | 4 <p>The UI is plain and lacks a strong visual theme. It feels unpolished and confusing, with no dedicated global reports page—reports are only accessible through folders. Small UI bugs are present, and page load times are often slow. Logging requires entering the company subdomain as well as login details, adding unnecessary friction. The signature requests overview is too basic and could provide more detail for a quick view.</p> |
Customisability | 5 <p>Signeasy handles basic e-signatures but lacks key advanced features. No e-witnessing and signer delegation means some signing flows aren’t covered. A major drawback is the absence of custom reports, forcing API reliance for insights. It also lacks custom user permissions. Field options are heavily limited—no dropdowns, custom fields, formula fields, or conditional objects. You're mostly restricted to placing basic input fields without real control over form customization, making it far less flexible than other solutions.</p> | 6 <p>ShareFile typically handles capturing e-signatures well, but it's missing key advanced functionalities, including e-witnessing, signer delegation, and in-person signing, meaning not all signing flows are covered. The absence of custom reports is a significant drawback, making it difficult to get detailed insights without API reliance. While the platform is simple overall, it's got good control over user permissions and branding options.</p> |
Ease of Setup | 10 <p>Signeasy offers a simple onboarding process with a free trial and self-serve purchasing for all tiers except custom plans. Users can create their first eSignature document within minutes, and setting up templates, security settings, and signer roles takes a couple of hours at most due to the limited customizability. You can't set custom permissions for team members, and branding is straightforward to configure. Integration options are very limited - with no Zapier support, connecting to other platforms requires API development.</p> | 5 <p>ShareFile offers a free trial, with self-serve purchasing for all tiers except custom plans. The onboarding process is simple, allowing users to create eSignature documents within 5–10 minutes. It integrates directly with many platforms, though HubSpot and Slack require Zapier. Custom branding is easy to configure. Setting up reusable templates, security settings, and user roles takes a few hours, while enterprise-level setup may take around a week.</p> |
Customer Support | 5 <p>Signeasy offers customer support via their Help Center, which includes self-help articles and video tutorials. Their support team is available from 1 PM - 10 PM GMT / 8 AM - 5 PM ET, with response times typically under 24 hours. There is a live chat bot for assistance, but no direct phone support for general inquiries.</p> | 5 <p>There is a Help Center with a good range of articles and guides. Email support is available via request submission, as well as live chat and phone support. Response times for email support are typically within one business day.</p> |
Integratability | 2 <p>Integrations are severely limited, although it integrates with HubSpot and Google Drive natively. It doesn’t integrate with most platforms like Salesforce or Slack, and there’s no Zapier. Most connections require their API, so if you’re not familiar with coding, options are minimal.</p> | 8 <p>ShareFile natively integrates with platforms like Salesforce, Pipedrive, and Google Drive. HubSpot and PayPal require Zapier, which also connects to thousands of other apps. An API is available for custom integrations and automation.</p> |
Ease of Migration | 4 <p>Signeasy offers minimal data export options. Finished documents can be downloaded as PDFs, with options for document-only, audit trail-only, or both. Reports can be downloaded for custom dates but only show basic stats—sent, completed, declined, voided, self-signed, signature requests received, and expired (per team member). With no native integrations except HubSpot, data syncing is limited, requiring API exports for customization and automation.</p> | 7 <p>ShareFile provides multiple export options for completed documents, including PDFs with an optional audit trail. However, there are no quick-access buttons for sharing while viewing a document. Native CRM integrations allow seamless data syncing, with API options for further customization.</p> |