| Functionality | 2 <p>Spellar offers little beyond pronunciation feedback and lacks core functionality such as search, organization, note editing, and custom templates. This being said, its AI chat co-pilot and meeting summaries are strong features.</p> | 9 <p>Spiky offers core AI notetaker features like audio/video recording, custom note templates, and a good AI assistant. Its standout feature is advanced performance and engagement metrics, providing deeper insights than any other AI notetaker we tested. It also delivers personalized coaching across various meeting types, including sales playbooks (e.g., BANT), tracking deal progress in real time by monitoring completed and missed topics for a clear view of team performance.</p> |
| Ease of Use | 4 <p>Spellar’s limited functionality makes it straightforward to set up, transcribe meetings, and get clear feedback on your pronunciation. The feedback looks good and clearly highlights both your mistakes and the correct alternatives. However, the lack of features like meeting search, organization tools, or note customization makes it difficult to go beyond the basics.</p> | 6 <p>We’ve deducted points for Spiky’s ease of use due to its confusing navigation and overwhelming performance metrics, which can be challenging for new users. Otherwise, the rest of the product is on par with most AI notetakers in terms of usability.</p> |
| Look and feel | 3 <p>The interface is clean and simple, but the absence of tags, colors, and a keyword search makes organization difficult and finding things challenging. Additionally, the mandatory dark mode feels overly dark, making it hard to see. On the positive side, the feature that highlights mispronounced words in the transcript is a nice touch. If your primary goal is to get feedback on pronunciation, the app serves that purpose fairly well.</p> | 5 <p>The navigation takes time to get used to, as other AI notetakers with similar features have organized these options more effectively. While the performance metrics are powerful, the abundance of similar-looking data can be confusing for new users.</p> |
| Customisability | 1 <p>Beyond choosing the length of the AI summary, customisation options are virtually non-existent. You cannot manually edit the transcript or notes, create custom templates, or organise meetings into folders, leaving you restricted to a chronological order.</p> | 9 <p>Spiky offers extensive customization, including custom templates, keyword trackers, meeting bot personalization, and editable transcripts. Spiky Agents enable fully customizable output generation, from emails to deal reviews, and can learn from example formatting. Users can leave comments on meetings, create highlights, and customize meeting templates. Custom words can be added for better transcript recognition, though this currently requires reaching out to their support.</p> |
| Ease of Setup | 7 <p>Self-serve, no sales calls. No editable note templates or customization. Basic setup takes 10-15 minutes. No advanced workflows supported, no Zapier templates or native builder. Requires desktop app installation.</p> | 6 <p>Self-serve with no sales calls. Provides non-editable note templates. Basic setup takes 10–15 minutes. Zapier and other organization-level integrations require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development.</p> |
| Customer Support | 4 <p>There’s no help centre with self-help articles or an in-app support chat. Support is available via a Slack channel, where questions typically receive a response within a few hours.</p> | 7 <p>Free-tier users have 5-day email support, with responses typically within a few hours on business days. Paid tiers offer 5-day or 7-day chat support (depending on the tier) with human agents, who usually respond within an hour. There is a help center which includes over 100 self-help articles.</p> |
| Integratability | 3 <p>Integrates with some common apps like Slack, Notion, and Jira. The biggest weakness is the lack of a Zapier integration, which most AI notetakers have.</p> | 7 <p>Offers direct integration with Zapier and common CRMs like Salesforce, HubSpot, Pipedrive, and Zoho. Organization-level integrations with Five9 and Aircall require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development. Meeting analysis results can also be posted to Slack channels via Webhooks.</p> |
| Ease of Migration | 6 <p>The summary notes can be quickly shared to integrated apps like Google Docs, Craft, Notion, and Confluence. There are also options to copy the notes to the clipboard, copy all as plain text, copy only the summary, or copy the summary as plain text. Additionally, the audio recording can be downloaded as an .mp4 file.</p> | 10 <p>Spiky offers robust export options for meetings, including links with simple or detailed views and access controls (public or protected). A quick share button allows notes to be sent to a connected CRM, with an access list to manage visibility. Recordings can be downloaded, and transcripts are available in PDF or DOCX format.</p><p>Teams can be created, and meetings can be shared or revoked via the share button within reports or the main meeting list. Reports can be shared with teams or individuals, and multiple managers can be added to teams. Multi-level hierarchies enable seamless sharing within the organization.</p><p>An API is available to export report data to any endpoint.</p> |
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