Gong Core and Spiky serve distinctly different market segments within the conversation intelligence space. Gong Core is the superior choice for enterprise organizations with mature sales processes, offering comprehensive revenue intelligence capabilities, extensive customization, and deep pipeline analysis. Its powerful features justify the more complex setup process. Spiky, with its easier setup and strong support, is better suited for smaller teams primarily needing AI note-taking and basic conversation analysis capabilities. While Spiky excels in customer support and data export, it lacks the depth of sales intelligence and pipeline management that makes Gong Core the leader for enterprise sales organizations.
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Spiky vs Gong - Comparison 2025
Spiky vs. Gong
Last updated on
Reviewed by Paddy Stobbs
Stackfix Co-Founder & CEO
Advantages of Spiky
Spiky offers superior customer support compared to Gong Core
Spiky has better data export capabilities than Gong Core
Spiky offers easier initial setup compared to Gong Core
Advantages of Gong
Gong Core is significantly more comprehensive in functionality than Spiky
Gong Core has superior interface design and user experience compared to Spiky
Gong Core offers superior customization capabilities compared to Spiky
Spiky is best for
- Businesses who need detailed conversation analysis with customizable keyword tracking and emotional intelligence insights
- And/or who need seamless export of meeting insights to major CRMs like Salesforce and HubSpot
Gong is best for
- Businesses with mature enterprise sales teams and expert RevOps seeking data-driven performance improvement
- Who need to scale best practices across teams through systematic coaching
- And/or who need data-driven forecasting and early risk detection in complex deals
Spiky is less good for
- Businesses needing advanced revenue intelligence and coaching beyond basic AI note-taking
- Businesses with complex sales processes requiring deep deal analytic, forecasting and risk assessment
Gong is less good for
- Businesses without a data-driven sales culture or expert RevOps team will struggle to maximize value
- Businesses with limited technical resources, as setup requires significant RevOps expertise and professional services support
- Who need broad CRM integration options beyond Salesforce and Hubspot
- And/or who need top-of-funnel prospecting and outreach capabilities
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Spiky
Gong 
Pricing, features & ratings
 Spiky Starting at $0Billed monthly |
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| Stackfix Verdict | ||
|---|---|---|
| Functionality | 4 <p>At heart Spiky is a solid AI note-taker for your Zoom calls. We'd like to see direct integrations beyond Zoom, and it is unclear where they stand re integrations with dialers. Spiky moves into conversation / revenue intelligence territory with a range of CRM integrations and a nod towards sales frameworks and coaching. But it's still missing some features such as advanced deal analytics, team dashboards and pre-call preparation workflows. </p> | 8 <p>Gong does a great job of capturing data, and anchoring it in business context. Understanding customers and revenue goes beyond simply tracking activity and into following the pipeline via customers' business priorities. You can seamlessly offer and request feedback and coaching on customer meetings and sync forecast updates in both directions with your CRM.</p> |
| Ease of Use | 7 <p>Once calendar is set up, the bot comes to the meeting as expected. Straightforward also to prompt Spiky to join an impromptu call by pasting a meeting link.</p> | 9 <p>Following a good setup, the platform is intuitive to use - for recording and reviewing calls, manual and AI-driven feedback, providing coaching and popup battlecards triggered by words/phrases that matter to your organisation.</p> |
| Look and feel | 3 <p>Switching between the full transcript, moments, topics, and sales frameworks is somewhat clunky. While the main 'Meetings' view is quite busy, it does not show important things like the next one or two upcoming meetings. (It is an extra click on an 'Upcoming' button to load a full-screen calendar view.)</p><p>There are little niggles around finesse too. We found that when surfacing the names of connected data (like contacts and accounts from the CRM) an internal unique identifier is shown, instead of the expected name.</p> | 8 <p>There is a lot of information on screen at any time, but the layout never feels heavy or busy. Loading new views is quick.</p> |
| Customisability | 7 <p>Higher subscription tiers offer customization for reports and playbooks.</p><p><br></p><p>We love the ability to customize the 'name' and thumbnail of the bot as it appears in the meeting. While other platforms have an organisation-wide default such as "<strong><em>{Company} Note Taker</em></strong>" with Spiky your users can choose the bot's name as it is shown to their meeting participants.</p> | 10 <p>You can customize most of the platform to be relevant to your organization's processes, CRM set-up and business context.</p> |
| Ease of Setup | 8 <p>We love the frictionless set-up of the free trial without the need to speak to Sales nor to enter payment details. The 4-step wizard to get started based on use case, CRM connection and recording a voice prompt is slick and helpful.</p> | 2 <p>Realistically you will need expert help from your in-house RevOps experts and from Gong's professional services team to get up and running. While they state 2 hours to start, it's likely to take some days / weeks to hone the experience perfectly to the needs of a serious sales team. Especially given role hierarchies and permissions across different levels of the organisation.</p> |
| Customer Support | 9 <p>Paid tiers include chat as well as email support. During testing in the trial period, we interacted with the chat and found the personal response to be quick and helpful, even if the operator had to gather more information internally before coming back with a full response.</p> | 5 <p>In most cases, it would be Admin users (typically RevOps team members) who would contact Gong for support. We would expect most organisations to have their own internal training for managers and reps. We have not tested the tech support directly.</p> |
| Integratability | 7 <p>Offers direct integration with Zapier and common CRMs like Salesforce, HubSpot, Pipedrive, and Zoho. Organization-level integrations with Five9 and Aircall require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development. Meeting analysis results can also be posted to Slack channels via Webhooks.</p> | 6 <p>Other platforms offer more integration options for CRMs, which is the key driver here. That said, sales organizations using Gong would typically be using Salesforce or Hubspot, which are covered.</p> |
| Ease of Migration | 10 <p>Spiky offers robust export options for meetings, including links with simple or detailed views and access controls (public or protected). A quick share button allows notes to be sent to a connected CRM, with an access list to manage visibility. Recordings can be downloaded, and transcripts are available in PDF or DOCX format.</p><p>Teams can be created, and meetings can be shared or revoked via the share button within reports or the main meeting list. Reports can be shared with teams or individuals, and multiple managers can be added to teams. Multi-level hierarchies enable seamless sharing within the organization.</p><p>An API is available to export report data to any endpoint.</p> | 6 <p>You can share and download meeting recordings, and download transcripts and insights.</p> |
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