In comparing these conversation intelligence platforms, Spiky emerges as the more polished solution for teams seeking a reliable AI note-taker with strong customer support and seamless setup. Its robust export capabilities and user-friendly onboarding make it particularly suitable for organizations prioritizing ease of implementation and team collaboration. Goodmeetings, while offering superior customization options, is better suited for organizations willing to invest time in tailoring the platform to their specific needs and can tolerate some initial setup friction. Both platforms have room for improvement in core features.
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Spiky vs Goodmeetings - Comparison 2025
Spiky vs. Goodmeetings
Last updated on
Reviewed by Paddy Stobbs
Stackfix Co-Founder & CEO
Advantages of Spiky
Spiky offers superior customer support compared to Goodmeetings
Spiky has much better setup experience than Goodmeetings
Advantages of Goodmeetings
Goodmeetings is significantly more customizable than Spiky
Spiky is best for
- Businesses who need detailed conversation analysis with customizable keyword tracking and emotional intelligence insights
- And/or who need seamless export of meeting insights to major CRMs like Salesforce and HubSpot
Goodmeetings is best for
- E-learning, Insurtech, SaaS and IT Services businesses with high-volume sales teams seeking highly customized conversation intelligence.
- Who are comfortable building p custom sales playbooks from scratch rather than using pre-built frameworks
- And/or who need flexible export options for meeting recordings and AI insights
Spiky is less good for
- Businesses needing advanced revenue intelligence and coaching beyond basic AI note-taking
- Businesses with complex sales processes requiring deep deal analytic, forecasting and risk assessment
Goodmeetings is less good for
- Businesses needing an out-of-the-box solution with pre-built sales frameworks and quick insights
- Who need quick technical support, as response times can stretch to days and help is limited to YouTube videos
- And/or who need real-time conversation analysis like monologue warnings or battle cards during calls
Gallery
Spiky
Goodmeetings
Pricing, features & ratings
 Spiky Starting at $0Billed monthly |  Goodmeetings Starting at $70user / month Billed monthly |
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| Stackfix Verdict | ||
|---|---|---|
| Functionality | 4 <p>At heart Spiky is a solid AI note-taker for your Zoom calls. We'd like to see direct integrations beyond Zoom, and it is unclear where they stand re integrations with dialers. Spiky moves into conversation / revenue intelligence territory with a range of CRM integrations and a nod towards sales frameworks and coaching. But it's still missing some features such as advanced deal analytics, team dashboards and pre-call preparation workflows. </p> | 4 <p>On our trial account we could not view past or upcoming events from our linked calendar in the Goodmeetings platform. You can't query the AI <em>ad hoc</em> - you need to update the configuration of the insights widgets and then re-run the insights</p> |
| Ease of Use | 7 <p>Once calendar is set up, the bot comes to the meeting as expected. Straightforward also to prompt Spiky to join an impromptu call by pasting a meeting link.</p> | 4 <p>We understand that Goodmeetings' ethos is to help you build the customization. Still, we would like to drill into the insights without the need for product training, and we found it difficult to navigate between Pitch Report, Client Report, Meeting Report and Autofill.</p> |
| Look and feel | 3 <p>Switching between the full transcript, moments, topics, and sales frameworks is somewhat clunky. While the main 'Meetings' view is quite busy, it does not show important things like the next one or two upcoming meetings. (It is an extra click on an 'Upcoming' button to load a full-screen calendar view.)</p><p>There are little niggles around finesse too. We found that when surfacing the names of connected data (like contacts and accounts from the CRM) an internal unique identifier is shown, instead of the expected name.</p> | 3 <p>We found the layout of the interface to be not intuitive. For a conversation intelligence platform we would like to see the meetings easily accessible from the Home screen, rather than Billing info, for example.</p> |
| Customisability | 7 <p>Higher subscription tiers offer customization for reports and playbooks.</p><p><br></p><p>We love the ability to customize the 'name' and thumbnail of the bot as it appears in the meeting. While other platforms have an organisation-wide default such as "<strong><em>{Company} Note Taker</em></strong>" with Spiky your users can choose the bot's name as it is shown to their meeting participants.</p> | 9 <p>The product seems ready for customization as a collaborative effort with the Goodmeetings team. Of the customizable insights, only the Pitch report comes with a pre-built configuration (Call opening, Agenda Setting, Client Sentiment and Engagement, Objection Handling, Client Questions, Closing and Next Steps) with a note on Client Intent to Convert, and an overall meeting score. The Meeting Report and 'Autofill' sections come blank, for you to customize by building out the AI prompts.</p> |
| Ease of Setup | 8 <p>We love the frictionless set-up of the free trial without the need to speak to Sales nor to enter payment details. The 4-step wizard to get started based on use case, CRM connection and recording a voice prompt is slick and helpful.</p> | 4 <p>We created a trial account without friction and without needing to enter payment details, but there were some bugs in connecting to the calendar. There's potential to customize to your own sales organization's way of working but that comes at the cost of early functionality upon set-up.</p> |
| Customer Support | 9 <p>Paid tiers include chat as well as email support. During testing in the trial period, we interacted with the chat and found the personal response to be quick and helpful, even if the operator had to gather more information internally before coming back with a full response.</p> | 1 <p>Unfortunately, technical questions went unanswered for days. The online help is a knowledge base of YouTube videos that may be informative, but are not helpful in answering specific 'how to' type questions.</p> |
| Integratability | 7 <p>Offers direct integration with Zapier and common CRMs like Salesforce, HubSpot, Pipedrive, and Zoho. Organization-level integrations with Five9 and Aircall require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development. Meeting analysis results can also be posted to Slack channels via Webhooks.</p> | 3 <p>CRM and Slack Integrations (which could be considered core for revenue platforms) are sold as an add-on, and are limited in breadth. We understand there are dialer integrations but have not seen a list of which are available.</p> |
| Ease of Migration | 10 <p>Spiky offers robust export options for meetings, including links with simple or detailed views and access controls (public or protected). A quick share button allows notes to be sent to a connected CRM, with an access list to manage visibility. Recordings can be downloaded, and transcripts are available in PDF or DOCX format.</p><p>Teams can be created, and meetings can be shared or revoked via the share button within reports or the main meeting list. Reports can be shared with teams or individuals, and multiple managers can be added to teams. Multi-level hierarchies enable seamless sharing within the organization.</p><p>An API is available to export report data to any endpoint.</p> | 8 <p>There is functionality to trim and share meeting recordings, and you can export transcripts and AI insights in .pdf, .docx and .csv formats.</p> |
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