In comparing these conversation intelligence platforms, Salesroom excels with its clean interface and integrated video conferencing, making it ideal for smaller sales teams starting their maturity journey. Spiky, on the other hand, stands out with superior customer support, detailed conversation analysis, and robust export capabilities, making it better suited for teams requiring comprehensive conversation intelligence and data integration. While Salesroom offers a more streamlined, user-friendly experience, Spiky provides deeper analytical capabilities but with a more complex interface.
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Spiky vs Salesroom - Comparison 2025
Spiky vs. Salesroom
Last updated on
Reviewed by Paddy Stobbs
Stackfix Co-Founder & CEO
Advantages of Spiky
Spiky offers more comprehensive conversation analysis than Salesroom
Advantages of Salesroom
Salesroom is significantly more user-friendly with a cleaner interface than Spiky
Salesroom offers superior video conferencing capabilities compared to Spiky
Spiky is best for
- Businesses who need detailed conversation analysis with customizable keyword tracking and emotional intelligence insights
- And/or who need seamless export of meeting insights to major CRMs like Salesforce and HubSpot
Salesroom is best for
- Businesses who need real-time AI coaching during calls to improve rep performance
- Who want frictionless video conferencing and call analysis in one platform without additional subscriptions.
Spiky is less good for
- Businesses needing advanced revenue intelligence and coaching beyond basic AI note-taking
- Businesses with complex sales processes requiring deep deal analytic, forecasting and risk assessment
Salesroom is less good for
- Businesses preferring hands-on manager coaching over AI-driven feedback
- And/or who need mobile access to review calls and receive notifications on the go
Gallery
Spiky
Salesroom
Pricing, features & ratings
 Spiky Starting at $0Billed monthly |  Salesroom Starting at $29rep / month Billed monthly |
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| Stackfix Verdict | ||
|---|---|---|
| Functionality | 4 <p>At heart Spiky is a solid AI note-taker for your Zoom calls. We'd like to see direct integrations beyond Zoom, and it is unclear where they stand re integrations with dialers. Spiky moves into conversation / revenue intelligence territory with a range of CRM integrations and a nod towards sales frameworks and coaching. But it's still missing some features such as advanced deal analytics, team dashboards and pre-call preparation workflows. </p> | 7 <p>AI-driven coaching and feedback in real-time will really appeal to businesses where traditional coaching has not fed through to altering behaviours by reps. Functionality is focused on conversation insights, and you cannot manage sales forecasts and deal reviews within Salesroom so teams requiring this level of sophistication may need a full-service platform.</p> |
| Ease of Use | 7 <p>Once calendar is set up, the bot comes to the meeting as expected. Straightforward also to prompt Spiky to join an impromptu call by pasting a meeting link.</p> | 6 <p>The platform is fairly intuitive for creating meetings impromptu or in the calendar for future calls.</p><p>There is no learning curve to speak of - Sales reps should be up and running with minimal formal training, especially in organizations moving over from a full-service manager-led coaching platform.</p> |
| Look and feel | 3 <p>Switching between the full transcript, moments, topics, and sales frameworks is somewhat clunky. While the main 'Meetings' view is quite busy, it does not show important things like the next one or two upcoming meetings. (It is an extra click on an 'Upcoming' button to load a full-screen calendar view.)</p><p>There are little niggles around finesse too. We found that when surfacing the names of connected data (like contacts and accounts from the CRM) an internal unique identifier is shown, instead of the expected name.</p> | 8 <p>We like the clean interface and how we can navigate between meetings, workflows and team insights. Creating a new Salesroom meeting link is quick and intuitive.</p> |
| Customisability | 7 <p>Higher subscription tiers offer customization for reports and playbooks.</p><p><br></p><p>We love the ability to customize the 'name' and thumbnail of the bot as it appears in the meeting. While other platforms have an organisation-wide default such as "<strong><em>{Company} Note Taker</em></strong>" with Spiky your users can choose the bot's name as it is shown to their meeting participants.</p> | 9 <p>We like the ability to create and customize your own playbooks. Pre-built options include MEDDIC, BANT, Challenger and SPICED, with each element having its own signal (a prompt to the AI engine with a specific question) and you can edit these prompts and create your own signals to make the framework fit your own playbook. You can also equip your reps to respond to differnet cues in real time by customizing Cue Cards to be relevant to your business, ICP and competitors.</p> |
| Ease of Setup | 8 <p>We love the frictionless set-up of the free trial without the need to speak to Sales nor to enter payment details. The 4-step wizard to get started based on use case, CRM connection and recording a voice prompt is slick and helpful.</p> | 6 <p>We used the self-serve trial set-up, which was frictionless. No need for payment details nor to speak with sales. As part of onboarding, Salesroom will create custom prompts according to your playbook. <span style="color: rgb(0, 0, 0);">We found the CRM integration (we tested with Hubspot) to be clunky. You need to link a Salesroom meeting to up to 3 Hubspot records (contact, company, deal) separately, and you must do it when setting up the meeting, as you can't retrospectively link a meeting to a Hubspot record.</span></p> |
| Customer Support | 9 <p>Paid tiers include chat as well as email support. During testing in the trial period, we interacted with the chat and found the personal response to be quick and helpful, even if the operator had to gather more information internally before coming back with a full response.</p> | 4 <p>The online help center is good for 'how to' questions but we were sadly unimpressed by the non-response from an agent via the live chat feature.</p> |
| Integratability | 7 <p>Offers direct integration with Zapier and common CRMs like Salesforce, HubSpot, Pipedrive, and Zoho. Organization-level integrations with Five9 and Aircall require contacting support and scheduling a call, though a UI for direct integration within Spiky is in development. Meeting analysis results can also be posted to Slack channels via Webhooks.</p> | 6 <p>Uniquely you do not have to integrate a video conferencing platform but should you wish to, Zoom and Teams are both supported. You also have the option of Calendly and Chilli Piper for scheduling.</p> |
| Ease of Migration | 10 <p>Spiky offers robust export options for meetings, including links with simple or detailed views and access controls (public or protected). A quick share button allows notes to be sent to a connected CRM, with an access list to manage visibility. Recordings can be downloaded, and transcripts are available in PDF or DOCX format.</p><p>Teams can be created, and meetings can be shared or revoked via the share button within reports or the main meeting list. Reports can be shared with teams or individuals, and multiple managers can be added to teams. Multi-level hierarchies enable seamless sharing within the organization.</p><p>An API is available to export report data to any endpoint.</p> | 7 <p>Key information from meetings can be exported to Notes and to specific fields within HubSpot and Salesforce (in the case of sales frameworks).</p> |
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