| Functionality | 6 <p>For a CRM that operates within your Gmail inbox, Streak offers a surprisingly robust set of features. In addition to managing contacts and pipelines, it provides email sequences, data enrichment, an AI co-pilot, and custom reporting.</p><p>However, it lacks some advanced features, such as tracking web visitors, capturing contacts via webform and ability to create custom objects.</p> | 2 <p>LACRM provides very barebones functionality. You can store contacts, track communication, and manage pipelines - but that's about it. You're unable to send emails, access any meaningful reports or automate workflows.</p> |
| Ease of Use | 7 <p>As a CRM that sits on top of your Gmail inbox, Streak is easy to set up and use.</p><p>Key workflows are also intuitive. In particular, you can easily add contacts to your pipeline from your email threads via a sidebar and easily enrol contacts into an email sequence.</p><p>Some of the more advanced features like automation however, has a bit of learning curve to them.</p> | 9 <p>Thanks to its minimal features, LACRM is extremely straightforward and intuitive. It only has four main tabs: Workspace, Contacts, Calendar, and Reports. Any SMB employee can set it up and start using it immediately.</p><p>The only drawback is that pipelines are found under "Reports" and are viewable only as a list, not as a board.</p> |
| Look and feel | 5 <p>We find Streak visually acceptable, though its layout is a bit cluttered at times. Our main gripe however, is that Streak loads slowly e.g. when you login, it takes at least 5-6 seconds before Streak loads.</p> | 7 <p>The software is clear, clean, and fast-loading, though it feels a bit visually <span style="color: rgb(0, 0, 0);">uninspiring.</span></p> |
| Customisability | 7 <p>Streak allow you to customize most things, from fields, pipeline stages, reports, saved reports and workflows.</p><p>However, it lacks the ability to add custom objects, which allows you to track items besides contacts and companies, which may limit Streak's useful to build more complex workflows.</p> | 6 <p>You can customize some aspects, like setting up custom pipelines, adding custom fields, and saving custom filters. It's useful for tracking non-sales activities like job applicants or partners. However, it doesn't offer custom objects or reports.</p> |
| Ease of Setup | 9 <p>Streak offers a self-serve free trial. It takes almost no time to get started with Streak, which is simply a Chrome Extension that sits on your inbox. Fully customising the platform with workflow automation and reports is still straightforward, and can be done within 1 business day.</p> | 9 <p>LACRM offers a simple, self-serve free trial. Initial set up (e.g. importing contacts via CSV/ syncing from Google or Outlook, syncing calendar) was largely simple, although slightly confusing since setting up a pipeline is found under the "reports" module. Due to LACRM's barebones functionality, fully customising will take no time - can be done within an hour.</p> |
| Customer Support | 7 <p>Streak offers live chat with human agents who are helpful and quick to respond. However, note that they are online only during US business hours.</p> | 7 <p>LACRM only offers support via email/ phone. There's no built-in live chat on the platform. However, online resources are easy to use, and helpful support videos are available.</p> |
| Integratability | 3 <p>Streak only offers a few pre-built integrations: Google Voice, Calendly, Typeform, Google Sheets, and Slack.</p><p>However, it does have an API & Zapier integration.</p> | 4 <p>LACRM offers 25 pre-built integrations with tools like Google and Outlook Calendar, Mailchimp, and calling software. However, it lacks integration with many software categories, such as customer support, data enrichment, and analytics software. It does offer an API for custom integrations.</p> |
| Ease of Migration | 8 <p>Streak allows users to export key data data via self-serve. Export of most other data are also available via API or on request.</p> | 8 <p>You're able to export your list of contacts and pipeline leads with one-click. It also offers an API for other custom exports.</p> |
