| Functionality | 9 <p>Teamtailor offers all the functionality that most SMBs will need for hiring. In addition to core ATS features (track applicants over a pipeline, create job ad), Teamtailor allows you to compare candidates side-by-side, create highly customisable career pages with a no-code wbe builder, nurture candidates by sending them email sequences and more.</p> | 8 <p>Zoho Recruit actually offers all the functionality that most SMBs will need for hiring. This includes fully automated communication & interview scheduling, quick application review & bulk actions, weighted scorecards and interview kits, and AI features. However, it has one major limitation: the inability to customize interview pipeline per job opening. </p> |
| Ease of Use | 9 <p><span style="color: rgb(9, 9, 11);">Despite its very rich functionality, Teamtailor is very user-friendly. Key workflows such as creating a job opening, customizing an interview pipeline and setting up automations are all very straightforward and intuitive. </span></p><p><span style="color: rgb(9, 9, 11);">An average SMB employee should require around an hour and minimum guidance to use the product proficiently.</span></p> | 2 <p>We found navigating Zoho Recruit to be very challenging, with key information like the interview pipeline being hard to find. E.g. clicking a job opening doesn't show the pipeline directly; it's hidden in another tab. Also, many functions open new pages, leading to multiple tabs and a cluttered experience.</p> |
| Look and feel | 10 <p>Teamtailor <span style="color: rgb(9, 9, 11);">has a vibrant, modern design and instant load times that will be an absolute joy to use, for both your hiring team and candidates. </span></p> | 3 <p>We find Zoho Recruit visually unappealing, with a dated and cluttered interface although it has acceptable load times.</p> |
| Customisability | 8 <p>You can customise most things with Teamtailor, from interview stages, job application forms, reports to widgets on the homepage. It also offers best-in-class customisability for careers pages.</p><p>The only things missing are more advanced customisability with reports and interview scheduling.</p> | 5 <p>Zoho Recruit offers standard to good levels of customization for most functions like careers page, job application form, surveys, and interview scheduling. However, a major, major limitation is that you can only customize one hiring pipeline for all positions. </p> |
| Ease of Setup | 8 <p>Teamtailor offers a free trial without needing to speak to sales. However, to make a purchase, you have to speak to sales due to the custom pricing. It takes <30mins to complete basic setup (posting first job opening, add hiring team members, configure basic hiring stages). Fully customize key features (creating custom workflows, configuring integrations, branding the platform) takes <1week.</p> | 6 <p>Zoho Recruit offers a free trial and offers a free plan which doesn't require speaking to sales to gain access. Purchasing also doesn't require speaking to sales. However, the platform is difficult to navigate making completing basic setup time consuming; 30-60mins. Fully customizing key features takes approximately 1 week.</p> |
| Customer Support | 10 <p>Teamtailor provides excellent in-app customer support during UK and US hours. Our testers found it super easy to connect with human agents, who are always friendly, helpful and willing to go above and beyond.</p> | 4 <p>We found Zoho Recruit's customer support subpar. The help center is low quality, with many articles getting more negative than positive feedback. Live chat support is available on Zoho's website, but agents aren't always super helpful and response times are slow. </p> |
| Integratability | 9 <p>Teamtailor offers 350+ pre-built integrations covering key areas like HRIS, assessments, background checks, e-sign tools, and video interviews. It also connects to 32 free job boards and 100+ premium ones. It also offers an API for custom integrations.</p> | 6 <p>Zoho Recruit offers similar integrations as other ATS's but is crucially missing integrations with any HRIS products. However, it does offer an API for custom integrations.</p> |
| Ease of Migration | 8 <p><span style="background-color: rgb(255, 255, 255); color: rgb(67, 67, 67);">Exports of key data (candidate, job, employee data) are available via self-serve download to CSV. Most other data are available via API are on request. </span></p> | 8 <p>Exports of key data (candidate, job, employee data) are available via self-serve download to CSV. Most other data are available via API are on request. </p> |
