| Functionality | 6 <p>Teamwork offer most functionalities that SMBs will require but lacks some more sophistic customisation features useful to larger businesses.</p><p><span style="background-color: rgba(245, 245, 245, 0.5); color: rgb(55, 65, 81);">Teamwork has rich functionality natively. Most notably, strong automation, customizable forms, time-tracking (with approval capabilities), excellent reporting and analytics, and even invoice creation. These features mean teams do not have to reply much on external integrations to reduce friction and enhance productivity.</span></p><p><br></p><p>However, some key features are missing. Chief amongst these are the lack of document creation features and missing project view options. Documents can only be imported for your device - so no customisation and no document templates. All of this work must be done externally, which is particularly painful when it comes to editing documents and sending them back to others. Only 4 project views are available - a timeline view would be useful to view task deadlines concurrently.</p> | 8 <p><span style="color: rgb(0, 0, 0);">Wrike has most of the sought after features and is deeply customisable, offering customisable templates, automated workflows and types. It also supports OKR/goal setting and has additional features which act as a cherry on top like AI work creation and effort management.</span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">However, it lacks a few things which may be useful for real time collaboration like a realtime chat between team members or any sort of messaging service. Also, although it allows files to be added to tasks, it doesn't offer a shared space for docs and files or any way to create a company wide wiki which is important for larger companies.</span></p> |
| Ease of Use | 7 <p>Teamwork is generally easy to use. Some more complex features (e.g. creating an invoice) are harder to find but these are minimal and the demo videos and self service materials are supplement your learning very well.</p><p><span style="color: rgb(0, 0, 0);">We estimate that an average start-up employee would require around 1 day and some guidance to proficiently use all key features of the product. </span></p><p><br></p><p><span style="color: rgb(0, 0, 0);">It is easy to locate key info and processes are generally intuitive (especially given that so much of the UI works with drag and drop). Some views and features are often hidden in 'more' tabs which could be displayed more effectively. e.g. The Gantt view of task management.</span></p> | 5 <p>Overall, Wrike has a generally well planned UI which makes it <span style="color: rgb(0, 0, 0);">intuitive to use overall. </span></p><p><span style="color: rgb(0, 0, 0);">It falls short on a few aspects though, some of the language used to relate tasks is quite complex and it's difficult to build a complex workflow in the beginning. We estimate that an average startup employee would take around 1-2 days to get their hands on this tool and be able to leverage its functionality efficiently.</span></p> |
| Look and feel | 6 <p>Teamwork is visually acceptable and geared more towards functionality. The lack of colour makes the UI plain and feel monotone. </p><p><br></p><p><br></p><p>The loading times are generally fast (~1 second), however some functions (like generating dashboards take slightly longer (~2.5 seconds).</p> | 7 <p>The software is visually appealing generally and has a simplistic UI which makes it easier to understand what's happening on a page. The load times for any page are quite fast and has an overall attractive look and feel, except the gantt chart which looks slightly blocky/shaky.</p> |
| Customisability | 6 <p>Where Teamwork offers customisation, it is generally strong. However, it lacks some key customisations useful to businesses of all sizes.</p><p>Teamwork offers great workflow automation customisations. 'If then' logic and a large range of trigger and action functions mean that a vast array of automations are available to increase your team's efficiency. Custom reporting is also very strong with filtering options by custom tag allowing for very specific insights to be gained.</p><p><br></p><p>However, the lack of document customisation (as you cannot create documents) and only having for 4 task management views available will increase the friction and time spent on bureaucratic tasks like formatting documents or prioritizing between tasks.</p> | 8 <p>Can customise quite a bit of the product, including custom fields, workflows, automation, reports, templates and types. However it's not open source which means that it may not offer the same amount of customisability as a tool which you can actually go ahead and tweak.</p> |
| Ease of Setup | 9 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a very rich library of templates, especially for marketing. Full setup should take less than a day.</p> | 6 <p>Offers a self-serve free trial and allows purchase without needing to talk to sales. Getting started and setting up a few tasks and subtasks should take 20-30 minutes, because it has a good sample project space, but it lacks a rich library of templates. Full setup should take a day or two at most.</p> |
| Customer Support | 8 <p>Personalised Q&A is available over email only. But agents are helpful and reply fast (<2 hours).</p><p><br></p><p><br></p><p><br></p><p>Excellent self-serve materials with strong depth and quality. Their demo videos and help section (available in app and online) are excellent if you trouble using or finding any key or advanced workflows.</p> | 5 <p>Has tried to build a chat service but you can't actually ask many questions on it, since you normally just get template responses that a bot provides. It does however have an extensive set of FAQs and a project management guide which should help users get started.</p> |
| Integratability | 8 <p>Teamwork's integrations are not exhaustive but still cover most integrations any SMB will need. These include some automation integrations through slack, Hubspot and others. Here you can set up automatic messages within these integrated software once and trigger has been completed within Teamwork.</p><p><br></p><p>Teamwork also has an API allowing teams to built their own custom integrations.</p> | 5 <p>Supports a few integrations like Google, Outlook, Slack, JIRA and a host of other mobile applications. However, it doesn't support a few key integrations natively like Github, Zapier, Freshdesk and Zendesk which other tools do.</p> |
| Ease of Migration | 8 <p>Teamwork offers a large number of pre-built and custom reports which are all available for exporting mostly to pdf or CSV files. The number of reports available is extensive and the level of granularity retained when exporting is also impressive. This is in part due to Teamwork's excellent reporting of budgeting and profitability. Data visualisation tools (e.g. bar graphs and pie charts) can also all be exported.</p><p><br></p><p>Migrating to and from Teamwork from other project management tools is not possible.</p> | 5 <p>Has robust options to make self-serve exports of data in excel, csv or pdf and also gives API access. However it doesn't have the same number of pre-built native integrations which other tools may offer</p> |
