| Functionality | 5 <p>As simple web analytics tools go, we were pleasantly surprised by Umami's range of functionality. Not only does it offer the fundamentals of web analytics - page views, referral source tracking and visitor segmentation data - but it also offers some product analytics too such as cohort retention data and user journey mapping.</p> | 4 <p>June excels at what it does- which is taking event-driven and unique user data seamlessly into useable reports and insights. Limitations in other areas including replays, heatmaps, and more, are your trade-off. This limits its scope and established a focus area of how your B2B users are using the platform and how to retain these clients by identifying signs of churn.</p><p>One core feature to June is Feature Usage. This is oriented around tracking feature adoption and conversely, pain points and areas that users may be stuck on.</p> |
| Ease of Use | 8 <p><span style="color: rgb(0, 0, 0);">Given its limited feature set and beautiful design, Umami is particularly easy to use. It would take an average SMB employee less than 20 minutes to master its use.</span></p> | 7 <p>June's strong suit is creating immediately usable events and reports from connected data sources. This is meant to be a solution for commercial oriented teams to have quality reporting at their fingertips minus the configuration process</p><p>We liked the immediately available reports in areas of key metrics relevant to firms looking to tackle user churn and customer retention across their B2B accounts.</p><p>In testing, we found it easy to use filters, create dashboards, edit events, and more in spite of the more deep and granular controls also available.</p> |
| Look and feel | 8 <p><span style="color: rgb(0, 0, 0);">Umami is a very well design analytics tool. Its aesthetic is clean and modern. Additionally, when tested we found page load time to be snappy and responsive (<1s).</span></p> | 7 <p>June's interface is modern and enticing. We find it to be generally in line with the interfaces of other good modern sites. This was also a site that was easy to navigate in spite of its relatively more advanced granular control and customisation options.</p> |
| Customisability | 4 <p><span style="color: rgb(0, 0, 0);">Beyond custom events and some product analytics report creation, Umami offers limited scope for customization. We would like to have seen more options to tweak the main dashboard itself and change how data is visualized.</span></p> | 8 <p>June has great customisation options available behind each of their key features.</p><p>In testing, we found a wealth of options for customising each dashboard tile including size, display type (graph, chart, etc), intervals, alert setup, object source, and even colour. This customisation was implemented all while maintaining a comparatively smooth setup process and clean user interface.</p><p>We also liked the ability to create powerful and straightforward custom filters, events, and audiences.</p> |
| Ease of Setup | 7 <p><span style="color: rgb(0, 0, 0);">Like most web analytics products, Umami was also very simple to implement - requiring only a simple script. Additionally, it offers a self-serve free trial. Given the lack of complex functionality, there's little to set up in terms of additional customization either.</span></p> | 4 <p>Possessing most of the typical onboarding workflows typical to product analytics suites, June does run a slightly more technical setup process. This might mean non-technical team members may struggle to integrate June themselves. Judging by their target clients and documentation, June assumes the usage and availability of developers for implementation.</p><p>In testing, we liked the demo data that could be viewed by a single toggle switch. This allows us to visualise and interact with a finished dashboard and data. Serving as a reference point, this demo data allowed us to learn how to configure the dash and data from a sandbox-style learning environment.</p> |
| Customer Support | 6 <p>Umami offers fairly robust developer documentation that is simple and easy to digest. We appreciate the clarity of its layout. However, we would have appreciated better documentation search being implemented.</p> | 6 <p>Reaching customer support wasn't the easiest process, with a less visible help button in the bottom right corner the only way to quickly reach help resources. From this button, we found that we were immediately taken to an external help page that whilst it had decent resources, still was external and needing several clicks.</p><p>Chatting with support starts with querying an AI bot, which admittedly did give a good answer with suspected LLM/RAG integration. The option to speak with a human came up next and we got a banner that June typically replies within a day.</p> |
| Integratability | 3 <p><span style="color: rgb(0, 0, 0);">Umami offers a fairly robust API through which you can interact with data programatically. However, it offers little to no integrations beyond this.</span></p> | 5 <p>June has integrations with several third party analytics suites and CRMs that put it at the middle of the pack when it comes to integrations. As a product with a relatively more nuanced and niche use-case, its data sources were limited to its web SDK, Segment, Freshpaint, and Rudderstack as well as importers from Amplitude and Mixpanel.</p><p>We did see the typical CRM integrations of HubSpot, Attio, and Salesforce amongst others like Stripe, Slack, and their own API.</p> |
| Ease of Migration | 6 <p><span style="color: rgb(0, 0, 0);">Umami offers self-serve export functionality for key datapoints via its web app. Additionally, its API is robust and allows business to access datapoints programatically.</span></p> | 5 <p>June has several export options generally in line with the average of the segment. Expected export types like CSVs, an API, and shareable dashboards via link were present, and we liked the ability to send graphs as a time-bound alert.</p><p>However, with its limited integrations, exporting June data can be a more manual process if not directly supported.</p> |
