| Functionality | 8 <p>Userpilot offers an all-in-one solution that typically requires multiple separate tools to achieve the same capabilities. While competitors like Mixpanel specialize in event tracking and data analysis, and others like Hotjar focus on visual feedback tools (heatmaps, session replays), Userpilot combines these diverse functionalities in a single platform. This integration allows teams to handle multiple product analytics and user experience tasks without switching between different software solutions.</p><p>Note: As of March 18, 2025, heatmap functionality in Userpilot is temporarily unavailable (deprecated). According to Userpilot representatives, this feature is expected to return later this year.</p> | 4 <p>June excels at what it does- which is taking event-driven and unique user data seamlessly into useable reports and insights. Limitations in other areas including replays, heatmaps, and more, are your trade-off. This limits its scope and established a focus area of how your B2B users are using the platform and how to retain these clients by identifying signs of churn.</p><p>One core feature to June is Feature Usage. This is oriented around tracking feature adoption and conversely, pain points and areas that users may be stuck on.</p> |
| Ease of Use | 8 <p>Day to day use of Userpilot is straightforward and efficient. With a straightforward and well labeled lefthand side panel controlling most navigation through different features, navigation remains easy and intuitive.</p><p>Each feature (ie user activity metrics) are immediately set up with a page and dashboard of what Userpilot deems to be the most typically important metrics for that feature. Clicking into each panel gives more granular controls, limited download options, and more.</p><p>Creating new dashboards and customising others are also relatively straightforward, often needing just several clicks to set up a New Users Activation dashboard in our testing. However, some features within a dashboard have been greyed out due to their restrictions to higher tiered subscriptions.</p><p>One great feature available to the higher tiered paid plans is the Visual Labeller, a Chrome Extension that allows users to label specific elements of their sites for event tracking without the need to engage the developer team though user reports have indicated slightly cumbersome usability.</p><p>Day-to-day setup of a functioning account also does not need developer involvement, with most employees able to navigate small changes like adding events etc.</p> | 7 <p>June's strong suit is creating immediately usable events and reports from connected data sources. This is meant to be a solution for commercial oriented teams to have quality reporting at their fingertips minus the configuration process</p><p>We liked the immediately available reports in areas of key metrics relevant to firms looking to tackle user churn and customer retention across their B2B accounts.</p><p>In testing, we found it easy to use filters, create dashboards, edit events, and more in spite of the more deep and granular controls also available.</p> |
| Look and feel | 5 <p>Userpilot's interface is relatively straightforward and intuitive to use. One major comment however is that the design can look a bit dated compared to other similar solutions on the market. Whilst not tiring to look at, Userpilot's interface doesn't particularly impress visually either.</p><p>We particularly like the left side panel with clear labelling which opens up to show more options within that category. This allows users to efficiently move between various types of powerful analytics tools often within 2 menu clicks. Load times have been said to be average for such a powerful analytics product.</p><p>Different features like heatmaps, flow analysis, cohort analysis, and more each have slightly varying UIs, however we also liked the relative consistency Userpilot has across different features.</p> | 7 <p>June's interface is modern and enticing. We find it to be generally in line with the interfaces of other good modern sites. This was also a site that was easy to navigate in spite of its relatively more advanced granular control and customisation options.</p> |
| Customisability | 5 <p>Userpilot may be slightly more difficult to customise compared to other analytics tools in the category. The trade-off to the ease of onboarding and getting started is the lack of more granular control over dashboards and also the widgets and tiles within the dashboards at the lowest tier.</p><p>They do offer custom dashboards with up to 25 custom dashboards available at the higher paid tiers, with several templates available as well as the option to create one from scratch.</p><p>In testing, we found that tables had a certain level of customisability i.e. rearranging, adding and dropping, and excluding from exports. However, the interface which houses the table and the larger report dashboard was set with no ability to change further.</p><p>We also found that within certain dashboards, the tiles of metrics exclusive to higher paid tiers remained on-screen but greyed out, seemingly aimed at upselling to a higher tier with no option to remove these from dashboard view.</p> | 8 <p>June has great customisation options available behind each of their key features.</p><p>In testing, we found a wealth of options for customising each dashboard tile including size, display type (graph, chart, etc), intervals, alert setup, object source, and even colour. This customisation was implemented all while maintaining a comparatively smooth setup process and clean user interface.</p><p>We also liked the ability to create powerful and straightforward custom filters, events, and audiences.</p> |
| Ease of Setup | 7 <p>Userpilot has a relatively straightforward setup process to get from 0 to 1, with our testing showing just a simple javascript snippet from our website sufficient to start logging event data within the platform within an hour of sign up. We also liked seeing Userpilot's less intrusive setup and onboarding suggestions, allowing users to jump straight into the dashboard without needing to interact with too many tutorials.</p><p>The onboarding guides remained suggested even throughout setup of our first tracking events without creating visual clutter, giving confidence of being able to resume learning the software quickly.</p> | 4 <p>Possessing most of the typical onboarding workflows typical to product analytics suites, June does run a slightly more technical setup process. This might mean non-technical team members may struggle to integrate June themselves. Judging by their target clients and documentation, June assumes the usage and availability of developers for implementation.</p><p>In testing, we liked the demo data that could be viewed by a single toggle switch. This allows us to visualise and interact with a finished dashboard and data. Serving as a reference point, this demo data allowed us to learn how to configure the dash and data from a sandbox-style learning environment.</p> |
| Customer Support | 8 <p>Userpilot has made it easy to access help, with a clearly labelled help section in the main panel that instantly pops up a whole suite of useful resources within the same window.</p><p>On top of their clearly labelled self-help resources, it was also very simple to get in touch with a live chat with a support member. In testing, we were in touch with somebody and keeping a live conversation within 30 seconds of raising an issue- and were given explanations, workthroughs, and resource links for the issue raised. They also handled additional questions within the same chat with ease.</p><p>Upon inquiry, their live chat line isn't 24/7, with live support active only from 0800-2400<span style="background-color: rgb(255, 255, 255); color: rgb(17, 17, 17);"> (GMT+3). </span></p> | 6 <p>Reaching customer support wasn't the easiest process, with a less visible help button in the bottom right corner the only way to quickly reach help resources. From this button, we found that we were immediately taken to an external help page that whilst it had decent resources, still was external and needing several clicks.</p><p>Chatting with support starts with querying an AI bot, which admittedly did give a good answer with suspected LLM/RAG integration. The option to speak with a human came up next and we got a banner that June typically replies within a day.</p> |
| Integratability | 7 <p>Great integrations are available for both import and export when paying for higher tiers, though its integration coverage is more than respectable even at its lowest tier.</p><p>Userpilot has a marketplace of native integration apps spanning a healthy amount of the most ubiquitous and industry standard products including Segment, MixPanel, Heap, and Amplitude, as well as access at the higher paid tiers to HubSpot and Salesforce.</p><p>Userpilot also has straightforward documentation for usage of its javascript SDK, as well as access to its bulk data export API at the higher paid tiers.</p> | 5 <p>June has integrations with several third party analytics suites and CRMs that put it at the middle of the pack when it comes to integrations. As a product with a relatively more nuanced and niche use-case, its data sources were limited to its web SDK, Segment, Freshpaint, and Rudderstack as well as importers from Amplitude and Mixpanel.</p><p>We did see the typical CRM integrations of HubSpot, Attio, and Salesforce amongst others like Stripe, Slack, and their own API.</p> |
| Ease of Migration | 8 <p>When paying for one of the higher tiers, Userpilot has a great suite of export options that should be more than sufficient for most use cases.</p><p>All plan tiers come with export data via CSV, with some controls such as excluding specific traffic available.</p><p>Several of the native integrations within Userpilot's integrations marketplace also allow for export of data direct to other analytics tools, including Heap, Segment, Hubspot, and more.</p><p>A bulk data export API is available at the enterprise plan level or as a paid add-on to the growth plan level.</p> | 5 <p>June has several export options generally in line with the average of the segment. Expected export types like CSVs, an API, and shareable dashboards via link were present, and we liked the ability to send graphs as a time-bound alert.</p><p>However, with its limited integrations, exporting June data can be a more manual process if not directly supported.</p> |
