| Functionality | 4 <p>Xodo Sign is a basic eSignature solution with limited advanced features. It lacks web forms, a mobile app, and payment collection. There are no formula or conditional fields, and it doesn’t auto-suggest or place fields. It also lacks signer delegation and e-witnessing, restricting some workflows. The reports dashboard tracks document status but offers little beyond that.</p> | 4 <p>DocHub is a basic eSignature tool with limited features. It lacks web forms, payment collection, formula, custom, and conditional fields. It doesn’t auto-suggest or place fields, support signer delegation, or offer e-witnessing. There's no reporting dashboard, but the "Sent" page provides an overview of document statuses.</p> |
| Ease of Use | 8 <p>For basic eSignature sharing and collection, Xodo Sign offers a basic feature set, with its simplicity contributing to ease of use. It’s okay for core eSignature needs but lacks advanced reporting, conditional / controlled input, and e-witness or signer delegation, which may limit certain agreements. Despite these gaps, it remains quite user-friendly.</p> | 8 <p>For basic eSignature sharing and collection, DocHub offers a basic feature set, with its simplicity contributing to ease of use. It’s okay for core eSignature needs but lacks reporting, conditional / controlled input, and e-witness or signer delegation, which may limit certain agreements. Despite these gaps, it remains quite user-friendly.</p> |
| Look and feel | 5 <p>Xodo Sign has a limited feature set, making the interface simple. The UI feels outdated, with a lackluster theme and weak color design. Navigation is straightforward, and the drag-and-drop builder is easy to use.</p> | 5 <p>DocHub has a clean but overly simple interface that could show more details on the dashboard and documents pages for quicker access to key information. The drag-and-drop builder feels slightly outdated, requiring users to open field options manually instead of using a persistent sidebar, making it less efficient.</p> |
| Customisability | 3 <p>Xodo Sign handles basic e-signatures but lacks key advanced customizability like e-witnessing and signer delegation, limiting signing flows. It also doesn’t support custom fields, formula fields, or conditional fields, reducing document customization. Formatting of fields and validation is heavily limited: there are basic controls like required / not required, read-only, and text / number / email address etc. for validation. User permissions can't be customized either.</p> | 4 <p>DocHub handles basic e-signatures but lacks key advanced customizability like e-witnessing and signer delegation, limiting signing flows. It also doesn’t support custom fields, formula fields, or conditional fields, reducing document customization. User permissions can't be customized either.</p> |
| Ease of Setup | 9 <p>Xodo Sign offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up, while configuring reusable templates might take up to an hour. It's not possible to set custom roles, so setting up extra team members should also take under an hour.</p> | 9 <p>DocHub offers a free trial with self-serve purchasing for all tiers except enterprise. Onboarding is quick, allowing users to create eSignature documents in 5–10 minutes. Custom branding and integrations are easy to set up (since they are very limited), while configuring reusable templates might take an hour or two.</p> |
| Customer Support | 6 <p>Xodo Sign offers customer support through a help center with a good range of articles, as well as email and live chat, though live chat isn’t available 24/7. Premium support, with faster response times, is only available to users on higher-paid tiers.</p> | 5 <p>DocHub support allows users to submit requests via email (with replies typically within a few days) and offers a toll-free US support number. They have a well-organized Help Center, but users should search within it directly rather than using a search engine, as many SEO-driven pages inaccurately list features they don't offer.</p> |
| Integratability | 4 <p>Xodo Sign supports integrations via Zapier, enabling connections with major platforms like Salesforce, HubSpot, and Pipedrive. However, it lacks native integrations with many popular tools, relying heavily on Zapier. Native integrations are limited to a few, such as Google Drive and Dropbox. It does offer API access.</p> | 1 <p>Integrations are severely limited, with only Google Drive and Dropbox supported. It doesn’t integrate with platforms like Salesforce or Slack, and there’s no Zapier or API access, making custom integrations nearly impossible.</p> |
| Ease of Migration | 6 <p>Xodo Sign has limited options for exporting completed document data. Finished documents and audit trails can be exported as PDFs. Native integrations with Google Drive and Dropbox allow some data syncing, with API access for further customization.</p> | 2 <p>DocHub offers minimal data export options, partly due to no Zapier or API access. Finished documents and audit trails can be exported as PDFs, and another major drawback is the lack of downloadable reports for tracking insights across multiple documents.</p> |
