Revenue leaders are focused on predictably achieving revenue goals and maximising the productivity of the revenue team.
Conversation Intelligence platforms equip sales and RevOps teams to drive these results through unlocking deal insights from recorded conversations, and helping sales reps by surfacing appropriate next steps and generating high-engagement content for follow-up. In addition they allow sales leadership visibility on performance at the team and rep level, as well as answering key questions on individual deals in the pipeline.
Core features often overlap with the following categories: AI Notetaking; Sales Engagement; Sales Intelligence, in that they include call recording, transcription & summarisation, and surfacing information about leads and target accounts.
The crucial differentiators for full Conversation Intelligence platforms are in improving accuracy of forecasting, enabling sales teams to improve their outcomes and supporting management in coaching the team.
