Last updated on
Reviewed by Paddy Stobbs
Stackfix Co-Founder & CEO
Key findings
Docusign is the gold standard for eSignatures - powerful, feature-rich, and built for teams that need a secure, enterprise-grade solution. It strikes a great balance between advanced functionality and keeping the basics simple. With top-tier integrations, deep customizability, and rock-solid compliance, it’s a go-to for regulated industries.
That said, all that power comes at a price. If you just need a simple eSignature tool, Docusign might feel like overkill.
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Pros
We were impressed by Docusign's extensive customization options. Teams can configure everything from branding and field properties to signing workflows and permissions. The conditional logic and formula fields enable sophisticated document automation.
We found Docusign's support infrastructure to be exceptional, with tiered response times ranging from 24 hours to as quick as 30 minutes for critical emergencies. Enterprise customers particularly benefit from rapid technical assistance and dedicated API integration help.
During testing, we found Docusign's document creation capabilities to be exceptional. The platform includes 30+ pre-filled templates across various industries, and its advanced builder supports complex field types and validation rules.
Docusign's seamless integrations with major platforms like Salesforce, Microsoft 365, and Google Drive eliminate the need for middleware, while API access enables custom integrations.
We found Docusign's export functionality to be comprehensive, offering multiple format options for documents and audit trails. The ability to schedule automated exports and customize report data makes it ideal for teams needing detailed analytics.
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Cons
Docusign’s entry plan costs $15 per user/month but only includes 5 agreements per month - with no web forms or team collaboration. Need more? The price jumps to $45 per user/month, yet still lacks key features like eWitness workflows and custom fields -functionality many businesses will need.
DocuSign inbox showing documents and their signing stasuses
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